Customer Service Management

SOUMYA BIRADAR

Tel: 250-***-****

***********@*****.***

*** ******* ******, #****, ******* M4P 1Z2

PROFILE

Professional Engineer degree with over 2 years of experience in fast-paced manufacturing environments.

Proven customer service skills, leading skills and management skills

Strong written and verbal communication and negotiation skills

Ability to adapt quickly to change, and a team player

Organized and punctual

Languages: English, Hindi

EDUCATION

Business Management Post Degree Diploma (2015), Northern Lights College, Fort St. John, BC

Bachelor of Food Technology (2010), MIT College, Pune, India

WORK EXPERIENCE

Events and Banquet Supervisor (May 2015 – Present), Northern Grand Hotel, Fort St John, BC

Planning and coordinating all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities.

Working with management and staff to ensure cost effective pricing and generate positive revenue from events.

Supervising staff during all aspects of catered events to ensure high quality service standards and presentations are met.

Meeting with clients to coordinate event-specific details and special requests and develop plan to fulfill or exceed client’s expectations.

Use information on function sheets to coordinate food and beverage services for scheduled events.

Provide and communicate a layout/ diagram of catering events, including details of table service.

Control all labor schedules in accordance with budgeted costs.

Maintain proper stock level of all catering equipment

Invoicing the events and looking after acquiring payments

Assist with training, evaluating, and supervising of all catering staff, including completing staff schedules and providing information about catering events to staff.

Expo and Server (September 2014 – April 2015), Northern Grand Hotel, Fort St John, BC

Ensuring kitchen orders are prepared in timely manner.

Finalizing the presentation of each plate and ensuring the appropriate temperature.

Directing runners or servers to deliver complete order.

Perfect time management.

Sales Executive (2013), Landmark Innovations, India

Proven ability to close the deals smoothly

Gained industry knowledge and provided expert advice

Solved customer enquiries

Managed customer relations during production phases

Production Executive (2011 – 2012), Patson Preservatives Pvt. LTD, India

Proven ability to lead production team

Set and met the daily production targets based on the order

Troubleshooting production issues

Ensured accurate data recording

Lead production and workplace improvement projects

Trained new staff

Production Supervisor (2010-2011), Ranade Dairy, India

Analyzed and resolved work problems

Suggested changes in working conditions and use of equipment to increase efficiency of department

Initiated plans to motivate workers to achieve work goals

Coordinating day to day resources to meet the production plan

ADDITIONAL TRAINING

Production Assistant Internship (2014), Shaw TV, Northern Territories, BC

Production Inter (2010) Coco Cola Hindustan Ltd, Pune, India

Traffic Control Person ticket (2014), Northern Lights College

Certificate in Yoga (2013), India

Hobbies

Yoga

Dancing

Badminton

Reference

Mr. Mario Tenisci,

Instructor-Business Management Program,

Northern Lights College.

Phone: 250-***-****

Email: ********@***.**.**

Mr. Nakib Ahmed

Instructor-Business Management Program,

Northern Lights College.

Phone: 250-***-****

Contact this candidate