Customer Service Office Staff

Karen Smith

**** **** ** • Durham, NC *****

Cell: 919-***-**** Email: ******@*****.***

LinkedIn: https://www.linkedin.com/pub/karen-smith/38/6a6/a09 SKILLS and ABILITIES

Proficient in Microsoft Power point, Excel, Word, IBM Notes, Same time, Oracle EBS, Procurement

Administrative Assistant with over 10 years of experience

Strong communication and organizational skills

Preparing and submitting expense reports and coordinating purchase orders

Manage office staff and implement new business programs WORK EXPERIENCE

TOSHIBA GLOBAL COMMERCE SOLUTIONS (CTG Staffing) Raleigh, NC 03/13 - current

Project Administrator/ Executive Assistant

Provide executive support to Global Vice President of Human Resources and Vice President of Global Operations and Supply Chain.

Create and process expense reports

Create and process purchase orders using Oracle Procurement System

Maintain and manage busy schedules and calendars for executives, prepare agendas and book conference rooms

Research, compile, summarize and analyze information to formulate correspondence and respond to various inquiries from internal and external customers. Utilized company personnel at all organizational levels to gather information

Manages time and logistics for client(s) supported including resolving conflicts and exercising sound business judgment and coordinating schedules with other executives, manage correspondence and alerting client(s) to potential issues, while ensuring all information is kept confidential

Organize, prioritize, and maintain work flow to meet client’s requirements

Backup administrative support for Executive Assistant of the Legal Department

Schedule international/domestic flights, process passports and visas for travel arrangements, and travel expense processing

ACS Raleigh, NC

Customer Care Specialist 09/11 - 03/13

Provided exceptional customer service to clients and vendors

Processed customer mail order prescriptions

Performed data entry information collected for client’s accounts

Professionally answered telephones and routed calls to various account managers CIVIC DEVELOPMENT GROUP Durham, NC

Admin Manager 03/06 - 5/09

Managed administrative office and team

Processed weekly payroll

Created and distributed office staff schedules to employees

Handled New Hire orientation and processed applications

Managed expense reporting and purchase orders

Maintained confidential account information, personnel files and financial reports

Scheduled domestic travel

Superior Medical Staffing Durham, NC

Office Coordinator / Recruiter 10/01 - 09/05

Provided administrative support to the Owner

Coordinated office staff

Managed daily staffing agenda

Provided staffing assistance when needed

Assisted with new hire orientation and paperwork Fashion Bug Durham, NC

Assistant Retail Manager 02/00 – 09/01

Managed employees

Managed retail store

Delivered bank deposits

Coordinated floor layouts

Created employee schedules

Cashier

Counted registers for opening and closing store

Managed deliveries

Trained staff

Handled inquiries and complaints and monitor customer service

Ensured store was running smoothly

Maintained an organized and straightened store

Helped customers

John Umstead Hospital (CRH Hospital) Butner, NC

Health Care Technician 08/96 – 02/00

Assisted patients with daily living

Recorded patient behaviors and conditions

Monitored and document patients’ whereabouts

Recorded patients’ vital signs

Drew blood

EDUCATION

DeVry University Continuing

Business Administration/ HR Management

Regency Beauty Institute 2011

Diploma, Cosmetology

Durham Technical Community College 2004

Business Administration

References: Available upon request

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