Customer Service Sales
Resume:
Brenda Cobos
Lakeland, FL 33805
**************@*****.***
CUSTOMER SERVICE, SALES & MARKETING
Profile
More than 12 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both Microsoft Office 2010; Microsoft Excel, WordPerfect, Microsoft Word & QuickBooks.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and overtime reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements
Increased sales base by 19%, from 72% to 91%.
Recruited 39 new team members ($50,000/year), utilizing persuasion/communication skills.
Proactive scheduling and follow up led to notable increase in customer sales.
Created customer satisfaction survey, drastically reducing potential problems.
Employment
RV World, Lakeland, FL 7/2015 to Present
Receptionist/Switchboard Operator
Customer Service
Sales Adminstrator
ASM, Grand Haven, MI 9/2014 to 1/2015
Event Specialist
Keurig 2.0 Fall Event 2014/2015
LavAzza K-Cup
Crossmark, Plano, TX 8/2014 to 2/2015
Event Specialist
BJ’ Wholesale Clubs
Liquid Ice, Northboro, MA 6/2012 to 3/2014
Customer Service & Office Assistant
QuickBooks Billing Specialist
Personal Assistant to Owners
Inventory Ordering/Internet Sales
Soma Intimates, Lakeland, FL 10/2011 to 5/2012
Customer Service/Sales Representative
Work with 10 sales professionals covering 2 stores (Lakeland and Orlando), responsible for more than 50 new clients.
Support sales Manager in opening new stores and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Cardinal Health, Lakeland, FL 12/2001 to 10/2011
Customer Service/Sales Representative
Worked with nationally accounts throughout the state of Florida. Trained all new employees of Customer Service system. Did public speaking with new clients on DEA pharmaceutical requirements. Trainer and public speaker in booking new customer welcome programs. Work entailed heavy cold-canvassing, working with pharmacist, and following up on new accounts.
Instrumental in igniting sales from $58K in 2010 to $68K in 2011.
Received Customer Service Excellence Award from Corporate Office for outstanding service 5 times.
Helped position new data base system into statistic reports.
Education
Southeastern University, Lakeland, FL
2006/2007
Associate of Arts: Human Services
Curves Fitness Zumba Instructor
References Furnished Upon Request
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