Brenda Cobos

**** ****** ****** ****

Lakeland, FL 33805

508-***-****

actu0z@r.postjobfree.com

CUSTOMER SERVICE, SALES & MARKETING

Profile

More than 12 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both Microsoft Office 2010; Microsoft Excel, WordPerfect, Microsoft Word & QuickBooks.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses, process payroll and overtime reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

Increased sales base by 19%, from 72% to 91%.

Recruited 39 new team members ($50,000/year), utilizing persuasion/communication skills.

Proactive scheduling and follow up led to notable increase in customer sales.

Created customer satisfaction survey, drastically reducing potential problems.

Employment

RV World, Lakeland, FL 7/2015 to Present

Receptionist/Switchboard Operator

Customer Service

Sales Adminstrator

ASM, Grand Haven, MI 9/2014 to 1/2015

Event Specialist

Keurig 2.0 Fall Event 2014/2015

LavAzza K-Cup

Crossmark, Plano, TX 8/2014 to 2/2015

Event Specialist

BJ’ Wholesale Clubs

Liquid Ice, Northboro, MA 6/2012 to 3/2014

Customer Service & Office Assistant

QuickBooks Billing Specialist

Personal Assistant to Owners

Inventory Ordering/Internet Sales

Soma Intimates, Lakeland, FL 10/2011 to 5/2012

Customer Service/Sales Representative

Work with 10 sales professionals covering 2 stores (Lakeland and Orlando), responsible for more than 50 new clients.

Support sales Manager in opening new stores and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Cardinal Health, Lakeland, FL 12/2001 to 10/2011

Customer Service/Sales Representative

Worked with nationally accounts throughout the state of Florida. Trained all new employees of Customer Service system. Did public speaking with new clients on DEA pharmaceutical requirements. Trainer and public speaker in booking new customer welcome programs. Work entailed heavy cold-canvassing, working with pharmacist, and following up on new accounts.

Instrumental in igniting sales from $58K in 2010 to $68K in 2011.

Received Customer Service Excellence Award from Corporate Office for outstanding service 5 times.

Helped position new data base system into statistic reports.

Education

Southeastern University, Lakeland, FL

2006/2007

Associate of Arts: Human Services

Curves Fitness Zumba Instructor

References Furnished Upon Request

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