Customer Service Data Entry

Curriculum Vitae

APPLICATION FOR ADMIN

Name Gengammal A/P Copalakrishnan

Sex Female

Age 33 years old

Date of Birth 05 Sep 1982

Place of Birth Teluk Intan, Perak

Correspondence No.15-3B, 3rd Floor,

Jalan Industri PBP 3/1,

Taman Industri Puchong,

47100 Puchong, Selangor

E-mail Address **************@*****.***

Contact No 016-*******

Race Hindu

Religious India

Nationality Malaysian

Marital Status Married

Language (Spoken & Written) Tamil,Malay,English

April 2006- August 2008

Accounts Assistant

Eastern Hall Sdn Bhd

Given Salary:RM 2500.00

Job Description

Assist account excutive in full set account

Filing and updating weekly ledger Account General, Debtors & Creditors

Assist in all account payable and receivable

Handling incoming calls for the department

August 2008 – Feb 2015

Admin Executive

Doctrine Engineering (M) Sdn Bhd

Given Salary: RM 3000.00

Job Description

Answer customer queries by telephone, email or in person

Perform general administrative tasks

prepare purchase orders and invoices, update database, communicate with suppliers

Answer customer queries by telephone, email or in person

Serve customers and process sales

Selects vendors, places orders, and may arrange for service contract.

Follows up on orders to ensure that goods are shipped and delivered on promised dated

Maintains records and follow up files of purchases, shipments, and related matters.

Maintains files of descriptions of available supplies.

Prepared customer orders for shipment.

Assisted with required trucking/transportation information.

In charge of preparation of Managers Checks, Debit Note for payment of duties and taxes.

Helps to compute duties and taxes.

Cooperate with factory personnel to release door to door shipment.

In charge of checking of billings attached by forwarders.

Provide all documents needed by forwarders in releasing of Imports.

Encodes all importation and exportation documents after the shipment was released.

Perform other task from time to time.

Mar 2015 – Present

Customer Service Senior Executive

LBS Bina Group Berhad

Given Salary: RM 3500.00

Job Description

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Advise on company information.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Resolves product or service problems by clarifying the customer's complaint

Determining the cause of the problem; selecting and explaining the best solution to solve the problem

Expediting correction or adjustment from the relevant department.

Following up to ensure resolution.

EDUCATION BACKGROUND

Institution Sekolah Menengah Sek 18.Shah Alam

City/State Shah Alam/Selangor

Qualification Sijil Pelajaran Menegah (SPM)

Year of Completion 2000

Institution Malaysian Institute of Management

City/State Petaling Jaya/Selangor

Qualification Diploma In Management

Year of Completion 2014

Like To Work In A Team

Able To Work Independent

Able To Work Under Pressure And Fast Learner

Maintain Working Quality And Loyalty Towards Employer

Vigilant And Patience

Able to Multitasking

Available upon request.

RM 3600.00 ( Negotiable )

Contact this candidate