Customer Service Sales

Nekarra Underwood

**** ********** ***** ********* **

Memphis, Tennessee 38115

Phone: 901-***-****

Cell: 901-***-****

E-Mail: ********@*****.***

Professional Summary

Customer service professional who consistently meets and exceeds sales targets. Reliable team player and strong communicator.

Skills

Customer-oriented

Upselling techniques

Skilled problem solver

Motivated team player

Active listening skills

Work History

March 2008 to September 2010

Subway Night Arnold plaza

Shift lead

I maintained order and cleanliness on my shift. Whenever there were any problems my job was to try and handle the situation with a satisfied customer.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Identified potential shoplifters and alerted management.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

May 2011 to December 2013

Cracker Barrel Old Country Store 8000 Lawrence Road

Server/ Hostess

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Answered customer telephone calls promptly and in an appropriate manner.

Maintained established merchandising standards, including window, sales floor and promotional displays.

January 2012 to October 2015

America Home Shields Germantown, TN

Phone Operator

Communicated clear expectations and goals to each team member.

Answered customer telephone calls promptly and in an appropriate manner.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Shared best practices for sales and customer service.

Education

2011 Kirby High School Kirby Road,

High School Diploma

3.6 GPA

Minor in Spanish

Member of Advanced Via Individual Determination Club

Member of peer tutor's orginization

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