Project Customer Service

Name: Gayathri R E-Mail: ************@*****.***

Mobile: +91-991*******

Career Brief:

Involvement in Setting up Test Environments, Test Planning, Test Design, Test Execution, Defect Reporting and Triaging, Test Status Reporting, Test Closure Activities.

Professional Summary:

Over 4.7 Years of experience in Software Testing of Web Based Applications and Desktop applications

Well - versed with all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC

Good Expertise in Telecom Domain.

Well versed with Various Testing Stages/ Levels/ Phases, Testing Types, Testing Techniques and Quality Work Products.

Experience in Functional, Regression, Smoke and Sanity Testing Types.

Skilled in understanding Software Requirement Specification and identifying the required Test Scenarios for Project.

Experience in Creating Test Requirements against FSD and BRD and Performing Requirement mapping.

Experience in preparation of process related documents such as: Traceability Matrix

Experience in Preparing Test plans, Test cases and Test Data, and executing the same manually.

Good expertise in peer reviews (Test Design and Defect Reporting).

Expertise in analyzing the results and reporting Suggestions and defects.

Good Exposure on Bug Life Cycle.

Good Knowledge on Test Management Tool like ALM (Application Lifecycle Management Tool) or Quality Center.

Experience in Backend Testing using Oracle SQL Database in order to View Successful transactions of data and for validating data.

Involved in regular project status meetings to discuss the risks involved in ongoing projects with Teammates and Team Lead.

Good Experience in Daily Test Status Reporting.

Experience in creating the Exit Reports.

Experience in creating the Documentation for the Projects handled.

Good Expertise on Exploratory Testing using Domain Knowledge.

Strong communication skills with an ability to grasp new things quickly.

Good Team player with strong interpersonal skills.

Work Experience:

Currently working as a Senior Software Engineer with Capgemini Consulting India Pvt. Ltd. Since Dec 2012 to till date.

Worked as a Project executive with INFOSYS from July 2011 to Dec 2012

Certifications:

Certified Tester Foundation Level (ISTQB – International Software Testing Qualification Board)

Achievements:

Received Project Star Award

Received Client Appreciation Award for outstanding work done, by extending the Working hours for the maximum number of days during peak period of the Project and timely deliverables

Education Qualification:

Bachelor of Science (BSc(IT)) in May 2011 with 74.02%

[Maharaja Collage - Bharathiyar University]

Technical Skills:

Operating System Windows XP/2007, Unix

Testing Types Functional Testing - Smoke, Sanity, Regression Testing

Test Management Tool ALM (Application Lifecycle Management Tool)

Databases Oracle SQL Database

Programming Languages Core Java

Other Skills Microsoft Office 2007

Project Details:

PROJECT #1:

Project Name

T-Mobile - QuikView

Client

T-Mobile

Role

Manual Tester

Duration

1 Year 5 Month (Sep 2014 to Feb 2016)

Description

QuikView is a Front End Web Application which is used by T-Mobile Customer Service Representatives to Perform Different Transactions on behalf of Customers Request. The main Intention of the Application is to Perform Order Management (JUMP, Lease, TOTO and Glinda Orders) like Placement of Orders, Performing Returns, Exchanges and Cancelling the Order on behalf of Customers Demand. Application main work was Also to maintain the Account Information, Billing Summary, Credit Summary, Offers, Memos, Device Details etc.

Roles Performed

Leading the Project Id’s

Analysing and Understanding the System Functionalities.

Creating Test Plans, Test Cases based on the Requirements for Performing Functional Testing.

Executing Test Cases, Generating bug report or Raising Defects and reporting the same to development team to work on the fix.

Tracking Bug/ Defects with the respective teams such as Development, Middleware and Configuration etc., to its Closure.

Performing Regression Testing to Check the Existing Functionalities.

Creating Exit Report.

Verifying the accuracy and completeness of the project released and ensuring Defect free quality Product as per specification is delivered to the Customer.

Technology Used

Operating System

Windows 7

Testing Tools

QC 11, Oracle SQL DB, QV Application, CSM, Search Coupon Tool, Coverage Selection Tool, Order Lookup Tool, IHLR, WATSON etc,.

PROJECT #2:

Project Name

T-Mobile – HSO

Client

T-Mobile

Role

Manual Tester

Duration

1 Month (Aug 2014)

Description

Hand Set Orders (HSO) is an internally developed intranet site for processing handset orders. Orders fall into 2 main categories: upgrade and exchanges. HSO provides the Care UI or web front-end for allowing Customer Care to place upgrades and exchanges for the customers. HSO is responsible for creating the order files that are sent to the T-Mobile warehouses for handset order distribution (fulfillment) as well as initiating sending orders charges back to Samson.

Roles Performed

Analysing and Understanding the System Functionalities.

Creating Test Cases based on the Requirements for Performing Functional Testing.

Executing Test Cases, Generating bug report or Raising Defects and reporting the same to development team to work on the fix.

Tracking Bug/ Defects with the respective teams such as Development, Middleware and Configuration etc., to its Closure.

Performing Regression Testing to Check the Existing Functionalities.

Verifying the accuracy and completeness of the project released and ensuring Defect free quality Product as per specification is delivered to the Customer.

Technology Used

Operating System

Windows 7

Testing Tools

QC 11, Streamline, SQL Server, WATSON

PROJECT #3:

Project Name

T-Mobile - Collections

Client

T-Mobile

Role

Manual Tester

Duration

3 Months (May 2014 – Jul 2014)

Description

CDES (Collection Decision Engine System) is a Middleware Management System, Where the Complete details of the subscribers who fall under Due-date and Post-call is maintained. And also the Details regarding collection path that needs to be followed for the different Subscribers are managed. The main Aim of the Project was to validate and confirm whether the Entire flow or the communication between the different systems and the Applications that fall under collection are working fine due to the up-gradation of the TRAID System from 7.0 to 8.6

Roles performed

Leading the Project Id

Analysing and Understanding the System Functionalities.

Creating Test Plans, Test Cases based on the Requirements for Performing Functional Testing.

Executing Test Cases, Generating bug report or Raising Defects and reporting the same to development team to work on the fix.

Tracking Bug/ Defects with the respective teams such as Development, Middleware and Configuration etc., to its Closure.

Performing Regression Testing to Check the Existing Functionalities.

Creating Exit Report.

Verifying the accuracy and completeness of the project released and ensuring Defect free quality Product as per specification is delivered to the Customer.

Technology used

Operating System

Windows 7

Testing Tools

QC 11, UNIX, SQL Server, TRIAD, ADM

PROJECT #4:

Project Name

T-Mobile – ACC

Client

T-Mobile

Role

Manual Tester

Duration

1 Year 2 Months (Mar 2013 – Apr 2014)

Description

ACC (Amdocs Compact Convergence)Front end desktop application which is used by T-Mobile Customer Service Representatives to Perform Different Transactions on behalf of Customers Request. The main Intention of the Application is to Perform Port in/Port out, SIM activation, Prepaid and postpaid customers Account management

Roles performed

Analysing and Understanding the System Functionalities.

Creating Test Plans, Test Cases based on the Requirements for Performing Functional Testing.

Executing Test Cases, Generating bug report or Raising Defects and reporting the same to development team to work on the fix.

Tracking Bug/ Defects with the respective teams such as Development, Middleware and Configuration etc., to its Closure.

Performing Regression Testing to Check the Existing Functionalities.

Creating Exit Report.

Verifying the accuracy and completeness of the project released and ensuring Defect free quality Product as per specification is delivered to the Customer.

Technology used

Operating System

Windows 7

Testing Tools

QC 11, Oracle, Soap UI, Siniverse, ROCS Tool, PUTTY, IHLR, SDAT etc,.

PROJECT #5:

Project Name

SunTrust USA

Client

SunTrust

Role

Project Executive

Duration

1Year 6 Months (July 2011 – Dec 2012)

Description

SunTrust USA is one of the leading Bank in USA

Roles performed

Validating the loan documents

Analysing and Understanding the System Functionalities.

Reporting status to the lead

Interacting with clients for clarifications and requirements

Technology used

Operating System

Windows 7

Personal Information

Date of Birth 20/ 11 / 1986

Sex Female

Languages Spoken English, Hindi, Malayalam, Tamil and Kannada

Nationality Indian

Permanent Address #19 A, Krishnaswamy nagar, post office road

Ramanathapuram, Coimbatore – 45

Passport Yes

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Bangalore (Gayathri R)

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