Customer Service High School

Martiana Graham

Customer Service Specialist - American Express

Miami Gardens, FL

**************@*****.*** - 305-***-****

Customer Service professional with an extensive knowledge base proven to excel in a role of leadership or as a significant team player who increases productivity, revenues, and business relationships, all while encouraging growth and a positive office moral.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Specialist

American Express - May 2014 to Present

• Brand Ambassador.

• Reconciled billing statements.

• Established new accounts and focused on retention.

• Navigated client specific operating systems.

Customer Service Agent

Ritz Carlton - September 2013 to March 2014

• Inbound/Outbound operator.

• Facilitated guest reservations to ultimate satisfaction.

• Precise and swift data entry.

• Specialized in customer complaints and issue resolution. Customer Service Agent

Marriott International - January 2013 to August 2013

• Served approximately 100 customers a day as an inbound operator

• Liaison between guests and corporate office

• Accommodated guest by making, modifying and canceling reservations EDUCATION

General Studies

Broward community college

2015 to Present

Diploma

Samuel W. Wolfson High School

June 2009

ADDITIONAL INFORMATION

SKILLS

• Proficient in Microsoft Office including Word, Excel, and Outlook.

• Knowledge of Windows and OS X operating systems

• Advanced 10-key capabilities and adept typing skills, averaging 50 wpm.

• Passion for stewardship that ensures maximum customer satisfaction.

• Resourceful problem solver.

• Performance is not hindered by a high pace work environment, as it becomes an opportunity to rise to the occasion.

Contact this candidate