Customer Service Sales

Location:

Bridgetown, Saint Michael, Barbados

Posted:

March 06, 2016

Contact this candidate

Resume:

Sylvester W Brathwaite

# ** **.****’s Road,

Pinelands,

St.Michael.

E-Mail: - ********************@*******.***

Cell 246-***-****

Tel 246-***-****

Nationality: - Barbadian / American

D.O.B: March 28th 1975

Dependant/s: 2

SUMMARY

Talented Person with strong background in retail operations, Customer Service, Merchandising, Sales, and Human Resources and expertise in cellular repairs and computer applications and software.

Proven ability to direct business operations for warehouse and retail locations. Expertise in hiring, training, and supervising personnel. Adept at developing and implementing effective policies and procedures. Consistent record of meeting or exceeding all goals for revenue, and shrinkage. Highly familiar with budget management, scheduling, payroll, and inventory control. Excellent reporting and communication skills. Adept at training and mentoring junior personnel. Outstanding presentation and leadership skills. Familiar with Office and POS computer systems.

EDUCATION

Barbados Community College

[Associate Degree in Computer Science]

September 2014 – 2nd Year

Object Orientation Programming ( C++,Java)

Hardware

Statistics

Database Management

Network Administration

WebPage Development (PHP, XHTML 4.0)

Caribbean Politics

Ethics and Citizenship

Problem Solving & Program Development

English Communication

Accounting I & II

Mathematics 1

Practical Mathematics

BIMAP BUSINESS STUDIES (DIPLOMA COURSE) • 2003 - 2004

[Qualification Gained (Distinction) (12Mths)]

Computer Science and Business Management

SAMUEL JACKMAN PRESCOD POLYTHENIC • 2001-2003

[ NETWORK CABLING DIPLOMA]

APX-APEX INFORMATIX • 2001 - 2002

NETWORKING

Qualification Gained (Distinction)

Technical Support Networks

Troubleshooting & Error Management

Networking I & II Computer Repair & Maintenance

A++

ADVANCED MANAGEMENT SERVICES • 2000-2001

PITMANS ADVANCED DIPLOMA IN COMPUTER SCIENCE

Qualification Gained (Distinction)

Accounting, Quick-Books, Bookkeeping, Basic Programming, Linux operating system & Programs, Introduction to Networking Concepts Using Windows NT, Database Management, Desktop Publishing, Power Point.

ADVANCED MANAGEMENT SERVICES • 1999 - 2000

DIPLOMA IN INTRODUCTION TO COMPUTER SCIENCE

Qualification Gained (Distinction)

Fundamentals of Hardware & Software, Disk Management, Preventative Maintenance & Troubleshooting, Micro-Soft Excel, MS Word, Database Management Using Dbase/Micro- Soft Access, Windows 95-98.

2000 - 2001 SPRINGER MEMORIAL SECONDARY

CXC GENERAL PROFICIENCY

RESULTS

ENGLISH LANGUAGE GENERAL 1

MATHEMATICS

INFORMATION TECHNOLOGY

EDPM

GENERAL 2

GENERAL 3

GENERAL 2

PRINCIPLE OF BUSINESS

PRINCIPLE OF ACCOUNTS

GENERAL 2

GENERAL 3

1986 – 1993 PRINCESS MARGARET SECONDARY SCHOOL

CXC GENERAL PROFICIENCY

CXC BASIC PROICIENCY

SOCIAL STUDIES II ENGLISH LANGUAGE I

METAL WORK II SPANISH II

TECHNICAL DRAWING II MATHEMATICS II

ADDITIONAL INFORMATION

Princess Margaret Secondary: Form Perfect + House Captain, 1990-1992 Princess Margaret Secondary: Member Of The Spanish Key Club, 1990-1991

WORK EXPERIENCE

Ministry Of Education Science Technology & Innovation March 2011 – July 4th 2013

IT Help Desk Officer (Contractual)

Duties:

Creating MSACESS databases for both primary and secondary schools and ministry of education departments, logging and rectifying and issues…installing software and hardware, working and upgrading MS Sever 2003 and 2008. Develop and print reports for PCU Programme Director and Senior Liaison Officers (SLO) . Develop and train ITCs with the Smart Stream Computer and software. MicroSoft Office Project 2010, training Education Officers Km2 Solutions LLC Barbados •

November 17th 2009 – January 30th 2011

Accounts Customer Service Supervisor (Santander Consumer USA) Stationed in St.Lucia 8mths then in Barbados

Achievements:-

Supervisory Of The Month (Jan 2010,March 2010,April 2010) Qualifications:-

Compliance Certification

SCRA – Service Members Civil Relief Act [ Passed ]

AML – Anti-Money Laundering Act [ Passed ]

ECOA – Equal Credit Opportunity Act [ Passed ]

TILA – Truth In Lending Act [ Passed ]

FDCPA – Fair Debt Collection Practices Act [ Passed ]

FCRA – Fair Credit Reporting Act [ Passed ]

ITPP – Identity Thief Prevention Program [ Passed ] Duties:

Hiring and training new/old agents, preparing documentation reporting directly to the Project Manager, Preparing End of Month and quarterly reports on agents and account status, ensuring that monthly updates and reports for headcounts, Report & Adherence, Training Trackers, Talk Off tracker and monthly working hours are meet to International Financial reporting standards. Taking supervisor calls to resolve situations with customer accounts or any queries.

Wyreless Repairs Center (WRC) • October 8th 2006 – October 31st 2009 Business Advisory Manager

Duties

Interviewing, Training and teaching new and potential employees

(Mobile Technician, Service staff) on customer service,

fixing and repair mobiles, computers, laptop etc… PriceSmart (Barbados) Inc • August 8th 2005 – September 6th 2006 Network System Support Administrator

Duties

Maintaining the network is constantly working smoothly….updating and creating software for PSMT users and regional team….Installation and managing of Windows 2003 Server, Internal Email and creating roaming profiles the AS400iSeries and our P.O.S system.

Deleting and creating old and adding new users as well assigning MODELS for users on the network….fixing any errors with our databases and workstations

(Computers and Network Printers, Cashiers….and Internal Website and email).

Prepare weekly and monthly sales analysis reports, work with senior management to identify new sales opportunities, and ensure compliance with all corporate programs.

Manage payroll, scheduling, and customer service. Train, and supervise employees. Maintain personnel files in accordance with Overseas, Inland, regional, and company regulations.

Prepare merchandising and operational reports, carry out financial, Stock audits, and supervise inventory control and merchandising functions.

Working knowledge of MS SQL Server, Oracle, Data Warehouse concepts and techniques, software development, including LAN/WAN communications, Client/Server, maintaining service levels.

Training/Teaching New and Old Employees to operate the system and software implemented.

Pro-Tabe Repairs Inc • February 04th 2004 – April 04th 2005 Supervisor - Technical Dept and CSR

Duties

Certified Technicians – Digicel – Cingular Wireless – Cable & Wireless

Repair all types of GSM and TDMA Cellular phones (repairing or replacing LCD’s, Circuit Boards, Microphones, Earpieces, Ribbons and Unlocking, activating Blue Booth and refurbishing phones), software decoding and program Mobiles & Computers.

Increased sales of every assigned line of mobile phones ( Samsung, Nokia, Motorola, Sony Ericsson)

Built extensive book of repeat business among exclusive clientele, and often performed as 'personal shopper' for stock for the stores.

Trained and mentored junior sales representatives and Technical Staff, customer service, sales, and computer program operation, Monitor sales, performed all staff training. Supervised staff of six employees.

Cable & Wireless (Barbados) Limited – Contact Centre • May 07th 1997- Jan – 09th 2004

Senior Customer Service Agent – Mobile Department

Duties

Train with TDMA, GSM, CDMA & GPS Tracking – Cellular System Frequency, Web- site Designer for the regional Contact Newsletter, answering Customer queries, programming cellular phones, training others, adding & deleting features or services for new and existing customers for the region, I have also been cross train “ General Services, Faults, DQ and Internet departments.

Earned two major certificates for Sales and Customer Service, ranking in Top 10 out of 200 associates.

Trained and mentored junior Customer Sales Representatives Lan lines, customer service, Internet, Fault Departments and computer program operation.

Supervised staff of 30 employees. Performed some staff training.

Extensive vendor product-specific training and sales/customer service training. International Business Directories Offshore •

Apr – 26th - 1993 - May – 02nd 1997

Supervisor – Telesales Department/Human Resources Department Duties

Interviewing and coaching new Tele-Sales Representative also data-entry, Renewing Directories to the United Kingdom, creating the sign-in sheets, application forms, verifying sheets, Invoices/Call accounting Records and coordinator of the monthly paper to the head office in Montreal, Canada & sister Offices in New Finland

(Canada), Puerto-Rico and France. Inventory & Ordering of Stock, working knowledge of Law of Contract and Legislation and regulation applicable to the offshore Industry, Knowledge in negotiating contracts and the renewal of contracts for the supply of products and services to England.

Supervised team of elite Telesales Representatives and Customer Assurance Representatives in supporting new products and directory services that totalled over 6 million directories sold in my 4yrs of employment.

HOBBIES & INTEREST

Meeting People, Playing Football, Cricket, Basketball, Reading, Modeling, Dancing, Listening to music and Former Member of the Dance Academy.

ADDITIONAL INFORMATION

A Working Knowledge of Technology, Computer and Communication Systems.

Involve in the Junior Achievement 91-95

A former member of Hazelwood Boy Scouts Association – (Assistant Patrol Leader, Patrol Leader, Senior Patrol Leader).

Specialist in Micro-Soft Office 97-Micro-Soft Office 2016 Professional Plus Edition.

Experience in Sales & Marketing.

Knowledge of Accpac Receivables.

Edge, Call Center Systems, Lighthouse and Landsafe Credit Software, Works, Lotus Notes, JDA, SAP, Cascade Management, Internet

Windows 98 –Win10, Macintosh, Power Point, Outlook, Photoshop, Illustrator, Corel Draw, Corel paint, HTML,XHTML, UNIX, MVS, DB2, Oracle, SQL Server, MS Office 2000-2016, Project, Visio, PeopleSoft

(Supply Chain, Distribution, Financials, Manufacturing, Portal product), LDAP, basic network infrastructures and security.

REFERENCES

PROFESSIONAL REFERENCES

Mr. Paul Murphy

Director of Education

Ministry of Education, Science &

Technology

Elsie Payne Complex,

Constitution Road,

St. Michael.

Email - *******@***.***.**

TEL: 246-***-****