Service Customer

Richard L. Myers

** ******* ****** *****: 717-***-****

Warren, PA 16365 ***************@*****.***

Career Goal

I am interested in career opportunities where I may use my extensive safety compliance experience to assist an industrial, retail, or a transportation company in strengthening relationships among employees while improving customer satisfaction.

Work Experience

Crossett Inc. Logistics Manager

April 2015- Aug. 2015

201 S. Carver St., Warren, PA. 16365

• Overview: Oversee Customer Service/ Dispatch department. Monitor day to day logistics operations, write reports including multiple route efficiency, driver prductivity, KPI scaling, pulling information from multiple sources to assemble a format for reports. Worked in TMW to monitor dispatching.

Accomplishments: Created a credit report template in line with the companies needs, helped in the companies reduction of run outs; had the first month of zero run outs in over a year. District General Manager

Nov. 2006- April 2015

AmeriGas Propane LP, State College, PA

Overview: Oversee 20 employees at seven propane distribution plants throughout Pennsylvania.

Responsibilities: Ensure compliance of company safety policies and procedures, and local, state, and federal regulations. Safety Compliance per company policies and procedures, Federal Regulations, State Regulations, DOT, OSHA, Permits, Fleet (30 units), SOX, P&L, Budget Planning, Staffing, Employee Coaching, DMO, Customer Contracts, Customer Complaints, Energy Conversions, Public Speaking, Emergency Management, Sales, Design of gas systems, Vendor Contracts, Logistics, Purchasing, Accounts Payables, Accounts Receivables, and Change Management.

Accomplishments: Led in significantly improving the company’s safety culture, growing the business by 15% each year for the first two years, and increasing rates of return on sales by 1.6 Million. In this position I received: Customer Growth Awards in 2007, 2008, and 2009; EBITDA Performance in 2008 and 2010; Overall Performance in 2008 and 2013; Safety in 2013; Expense To Budget in 2012

Service Supervisor

AmeriGas Propane LP, Harrisburg, PA

2004-2006

Overview: Led the service department for one of the company’s most active and profitable company offices in Pennsylvania.

Responsibilities: Ensure compliance of company safety policies and procedures, and local, state, and federal regulations. Safety Compliance per company policies and procedures, Federal Regulations, State Regulations, DOT, OSHA, Permits, P&L for service department, Purchasing for service department, Scheduling service work, Site Surveys, Design of gas systems, Sales, Customer Complaints regarding service department, and Emergency Management. Richard L. Myers

Accomplishments: Led in maintaining our service work load and Gross Profit while half staffed for a period of one year.

Service Technician – Transport Driver – Delivery Representative AmeriGas Propane LP, State College, PA

2001-2004

Overview: Helped to lead the company’s office in maintaining gallon goals, expense reduction by being efficient, and Gross Profit Goals.

Responsibilities: Made service calls to various customer and equipment types. Installed gas equipment and appliances. Drove propane tanker, van trailer, and flat bed trailer, and operated crane equipment. Responded to 24/7 calls. Delivered propane in a bobtail.

Accomplishments: I was able to support the location in every aspect of their field work. Service Technician – Transport Driver - Delivery Representative Columbia Propane (NiSource)

1999-2001

Overview: Helped to lead the company in their growth goal.

Responsibilities: Made service calls to various customer and equipment types. Installed gas equipment and appliances. Drove propane tanker, van trailer, and flat bed trailer, and operated crane equipment. Responded to 24/7 calls. Delivered propane in a bobtail.

Accomplishments: Lead the district in gallons multiple times. Service Technician – Delivery Representative

Carlos R. Leffler, Inc. (Propane Division)

1996-1999

Overview: Responsible for over 1500 customers.

Responsibilities: Made service calls to various customer and equipment types. Installed gas equipment and appliances. Drove propane tanker, van trailer, and flat bed trailer, and operated crane equipment. Responded to 24/7 calls. Delivered propane in a bobtail.

Accomplishments: Recognized multiple times for being the most profitable driver. Education

Electrical Engineering

The Pennsylvania State University, College of Engineering (1998 - 1999)

Coursework toward degree

Skills and Technical Qualifications

Windows Operating

System

People Soft

Public Speaking

Meeting Facilitation

MS Office Suite

Ceridian

SAP (Oil and Gas)

CDL

W/N Endorsement

Converting Energy

Sources

JP Morgan Chase

Auto Gas

Change Management

Achievements and Awards

Six Awards – North East Region: Customer Growth (3), EBITDA Performance, and Overall Performance Score (2)

Five Awards – National Level by Market: Safety, EBITDA, Customer Growth, Overall Performance Score, and Expense to Budget

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