Customer Service Manager
Resume:
Diane S. Gurley
Cairo, Ga. *****
Home: 229-***-****/Cell: 229-***-****
Email Id: ***************@******.*********:***************@******.***
mailto:***************@******.***
mailto:***************@******.***
Front Desk Clerk with ten years of experience in a variety of industries providing support to Doctors, Patients, and Office Managers. Excellent time management skills with demonstrated ability to prioritize and handle multiple projects in fast-paced environments. Customer service focus. Work well independently and as a team member. Strong interpersonal and
communication skills with the ability to collaborate with diverse individuals
Work Experience
Thomasville Orthopedic Center: January 2015-Present
Collection Specialist/Reception
Welcome patients as they contacted the center personally or telephone, and explained the services available, payment categories, and billing procedures
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●Schedule appointments, check in/out patients, verify insurance for the patients, assist and directed patients, workers, visitors, and the general public
●Handle incoming calls and routed them to the appropriate staff and take messages if needed
●Collect payments, copays, and deductibles from the patients
●Collect on past due balances, write up past due accounts for Credit bureau, Magistrate court, bad debt, garnishments, fifa
Department Of Agriculture: June 2014- October 2014
OPS License Examiner
●Handled multi line phone system and promptly forwarded to the appropriate person among 50 employees
●Provided customer service
●Examines and analyzes application for conceal weapon permits
●Reviewed reports, fingerprint cards, training documents and other related information to determine compliance with statutory requirements
●Determines if an incomplete application requires a rejection of the application or if supplemental submission can correct the errors or omissions
●Issue licenses or recommends denial of the application and prepares necessary documentation justifying the denial
●Maintained important documents and information pretending the applicants private information
●Perform appropriate data entry transaction to maintain records and statistics using a complex database Electronic Document Management System (EDMS)
●Reviewed the scan documents to ensure legibility before entry into the EDMS
●Compose correspondence in response to questions, problems or status inquires form applicants, licensees, or general public regarding the application process
●Provide assistance to applicants, licensees, law enforcement personnel and Department of Agriculture & Consumer Services Investigators related to licensing requirements and procedures
Tallahassee Primary Care Associates: Nov. 2013- June 2014
Medical Front Office/ Receptionist
●Welcomed patients as they contacted the center personally or telephone, and explained the services available, payment categories, and billing procedures
●Scheduled appointments, greeted, assist and directed patients, workers, visitors, and the general public
●Handled all incoming calls and routed them to the appropriate staff and took messages if needed
●Registered all patients per registration protocols and collected documentation and billing information per billing protocol
●Received and verified patients coverage and computed the charges to be paid by the patient
●Collected deposits, copays/deductibles prior to the patient being seen by the provider
●Maintained incoming mail, faxes, correspondence and scanned to patients’ chart
●Informed patient of any outstanding balances, and issued receipts when monies collected
●Balance cash, credit card payments, checks according with the cash handling policy at the end of the day
●Worked closely with the medical staff to assure smooth patient flow and cut down waiting time
●Did referrals and prescription request
●Followed up on “no show” patients on a daily basis
●Pulled and/or made new patient charts per appointments for the following day
●Provided administrative services to the Office Manager
Dr. Jolita Burns OB/GYN: Nov. 2011-Nov 2013
Medical Front Office/ Receptionist
●Welcomed patients as they contacted the center personally or by telephone, and explained the services available, payment categories, and billing procedures
●Scheduled appointments, greeted, assist and directed patients, workers, visitors, and the general public
●Handled all incoming calls and routed them to the appropriate staff and took messages if needed
●Registered all patients per registration protocols and collected documentation and billing information per billing protocol
●Received and verified patients coverage and computed the charges to be paid by the patient
●Collected deposits, copays/deductibles prior to the patient being seen by the provider
●Maintained incoming mail, faxes, correspondence and scanned to patients’ chart
●Informed patient of any outstanding balances, and issued receipts when monies collected
●Balance cash, credit card payments, checks according with the cash handling policy at the end of the day
●Worked closely with the medical staff to assure smooth patient flow and cut down waiting time
●Followed up on “no show” patients on a daily basis
●Pulled and/or made new patient charts per appointments for the following day
●Provided administrative services to the Office Manager
Continuing Education: March 2011- Nov. 2011
Front Desk Clerk
●Answered all incoming calls and handled the caller’s inquiries
●Greeted, assisted and directed guests, students, visitors, and the general to the appropriate area
●Provided office support services to sure the efficiency in the office
●Provided word processing and clerical support
●Picked up and delivered incoming mail
●Coordinated the repair and maintance of office supplies
●Maintained incoming faxes, correspondence and delivered to the appropriate staff
●Provided administrative services to the Office Manager
Tallahassee Memorial Healthcare: May 2000-August 2010
Patient Account Specialist II
●Handled multi line phone system that averaged 100 calls a day
●Assisted patients with past due accounts
●Notified patients of the copays/deductibles and issued receipt for monies collected
●Posted incoming insurance payments from various insurance companies
●Follow up on insurance claims, EOB’s and incoming mail
●Collected on outstanding accounts and worked the A/R
●Balance cash, credit cards, checks at the end of the day of all monies collected
Warner’s Apparel: April 1994-May 2000
Front Desk Clerk
●Handled multi line phone system that averaged 60-100 calls a day
●Post daily payments and charges for incoming shipment orders
●Greeted, assisted and directed visitors, employees, and general public to the appropriate area
●Provided office support, word processing and clerical support
●Picked up incoming mail, faxes and correspondence and routed to the correct area
●Provided administrative services to the Office Manager
Knowledge, Skills and Abilities
Work Independently
Strong Computer Skills
Knowledge of Office Procedures and Practice
Knowledge of MS word, Excel, and Outlook
Knowledge of EMR (Micro MD, DRS, E clinical Works, Centricity, All Scripts)
Ability to prioritize the workload
Schools
Cairo High School- Class of 1990
Bainbridge College
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