Customer Service Manager

Steven M. Rolseth Account Manager

224-***-**** *************@*****.*** 1670 Rockport Rd. Hampshire, IL 60140

Innovative account manager with experience working in highly competitive markets. Analytical professional skilled in taking ownership from project inception to completion. Results-oriented strategist with proven track record in achieving business goals, including costs and sales. Versatile individual adept at escalating client service by providing timely and informed customer support. Detail-oriented, organized self-starter with excellent interpersonal and written/verbal communication abilities. Advance proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.

Areas of Expertise include:

Business Initiatives

Policy Details

Problem Resolution

Relationship Building

Commercial Excellence

Project Management

Budget/Financial Performance

Staff Training & Leadership

Customer Satisfaction

Experience & Notable Contributions

LIBERTY MUTUAL INSURANCE 2015-Present

Sales Associate

Fortify financial operations by selling property, casualty, and life insurance.

Key Accomplishments:

Streamline daily operations by efficiently setting calendar appointments for sales representative

Optimize office efficiency by organizing and color-coding client files in an Excel spreadsheet

Bolster communications through verbal and written correspondence with client

UNITED STATES ARMY Arlington Heights, IL 2008-Present

Military Policeman

Supervise soldoers to include training, mentoring, scheduling, and disciplinary action.

Key Accomplishments:

Successfully lead Coalition convoy on over 300 missions while deployed in Afghanistan

Manage team of soldiers while deployed in Afghanistan

Analyze and evaluate soldiers on a quarterly basis

UNITED REAL ESTATE Oakbrook Terrace, IL 2015-Present

Broker Associate

Oversaw real estate transactions including analyzing data in targeted areas and providing expert opinion on listing and buying prices.

Key Accomplishments:

Provided exceptional customer service throughout each transaction and earned excellent reviews afterwards

Educated clients on home buying and selling process

CARMAX Schaumburg, IL 2014-2015

Purchasing Manager (Buyer)

Managed inventory on front lot and negotiated car prices while attending auto auctions in Chicago.

Key Accomplishments:

Earned recognition from management for having exceptional attention to detail

Supervised buyer’s assistants on performance and tasks

Appraised high-end vehicles valued at $100K+

VERIZON WIRELESS Elgin, IL 2013-2014

Customer Care/Relationship Manager (Call Center)

Managed customer account inquiries and assisted clients with selecting a phone and accessories.

Key Accomplishments:

Recognized by Midwest Quality Team for exceptional customer service

Provided strong attention to detail while working with customers’ accounts

Consistently identified by upper management as a top associate

Steven M. Rolseth, Page 2

JPMORGAN CHASE Elgin, IL 2012-2013

Supervisor (FSA II), Electronic Financial Services (Call Center)

Received promotion to Supervisor for exceeding goals. Oversaw cases by analyzing facts and determining actions.

Key Accomplishments:

Earned appreciation for passion and competitive spirit for excellence

Rewrote standard operating procedures for escalation team

Interviewed, hired, and trained employees

Manage complicated projects when necessary.

Education & Training

Bachelor of Arts in Business Administration

JUDSON UNIVERSITY Elgin, IL 2016-2018

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