Administrative Assistant,Customer Service, Dispatching, and Sales
Resume:
Christina Worthy
Secaucus, New Jersey 07094
**********@*****.***
To whom it may concern:
This letter is to express my interest in the position that is vacant. Based on my skills as an Administrative Assistant, Dispatcher, and Customer Service Rep, I am confident that I would be a great addition to your team. My resume highlights my ability, knowledge, and expertise in the above positions. I would appreciate the opportunity to be considered for employment.
During my Time at Sting Alarm, ADT Security Services, Time Warner Cable, and previous temporary assignments, I have been able to succeed. I have saved time, increased sales of services, and increased productivity. I am currently employed; however, my last day of employment will be 2/19/2016. I am looking for a full-time position. I have the desire to work in an atmosphere that is fast paced. I can provided references that support my hard working, ethical, altruistic, friendly, and positive personality.
I would be excited about the position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would be grateful for the opportunity to review my qualifications in more detail. I may be reached at 323-***-**** or my email address of *********@*****.***.
Sincerely,
Christina Worthy
E/ Resume
Christina S. Worthy
15 Meadowlands Parkway
Secaucus, New Jersey 07094
**********@*****.***
To obtain a position with a organization allows opportunity for growth within company as well as utilizes my skills, experiences, and innovated enthusiasm.
Ability Summary
ESC Microsoft Dispatching Multi-tasking Spreadsheets Records Management Contracts
Data-Entry AS400 ICOMs HN Equipment Docsis D-Pom MasterMind Service Ledger Permits
Remedy Master Mind Dispatching Call Cap OMSe Sedona Toubleshooting
WPM55 Tracking Commissions Sales Customer Service Waivers Invoicing
Sales Coordinator:
•Tracking sales orders to ensure that they are scheduled and sent out on time.
•Effectively communicating with customers in a professional and friendly manner.
•Supporting the field sales team.
•Carrying out administrative tasks such as credit checks, data input, and processing information, writing up pre-liens, conditional and unconditional waivers, completing paperwork and filing documents electronic and hard copies.
•Organizing sales promotional campaigns.
•Contacting potential customers to arrange appointments.
•Speaking with customers using clear and professional language.
•Resolving any sales related issues with customers.
•Accounts Receivable duties.
•Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sales orders.
•Assist with resigning/reactivating, properly price monthly service based on standardized pricing policies.
•Prepare installation packet material job ticket and close-out documents.
•After job completion, review all installation close-out documents as received from scheduling for completeness and accuracy before close out is forwarded to AR phase.
•Assign correct commission rate for Account Managers to be paid correctly. Managed the pulling of permits when required for the City of Las Vegas or Clark County when needed.
HVAC Dispatcher:
Responsible for routing and dispatching techs to install, sells and service calls. Receive work orders for HVAC service calls via fax and phone in orders. Order Office supplies as needed. Maintain invoice log for HVAC invoices. Obtain quotes for equipment and or parts as needed for the field techs, Order parts, inventory and provide purchase orders to the vendors.
Hospitality Dispatcher III:
Dispatched HN techs to hotels, notified hotel engineers of guests requiring internet assistance. Assisted in programing TCM’s for technicians, data-entry, customer service, updated spreadsheets, inbound and outbound calls, monitored Hotel Management Systems, consistently showed ability to multitask, daily usage of Remedy, VNC, Cacti, Outage tracker, HN Equipment, HN Tools.
Central Operations Dispatcher:
Answered inbound phone calls, alpha/numeric filing, and dispatching security patrol officers, setting and scheduling appointments, organized front desk, handled loud speakers for upper and lower levels, customer service duties, general office, notified emergency authorities when needed.
Dispatcher II:
Supported the call center representatives by reviewing and routing escalation tickets for missed appointments, contacted technicians, contractors and customers to ensure customer satisfaction, multitasked, prioritized and worked efficiently and effectively under deadlines, worked in AS400, Outlook, OMSe, ICOMs, Docsis, D-Pom, and assisted with the training of new-hires.
Dispatcher I:
Dispatched mechanical and software techs to banks and major department stores, answered customer’s inquiries in regards to company policies, trained new-hires on procedures and the company’s software, entrusted with keys and alarm codes, handled national and international accounts, daily tracking for field technicians’ mechanical orders, used Great Plains software.
Security Dispatcher:
Expedited emergency information for security patrol respond to residential and commercial alarms, notified proper authorities in emergencies, customer service, handled heavy volumes of inbound and outbound calls, clerical duties such as, typing memos, filing, and routing phone calls on a daily basis, implemented training courses for new-hires.
Employment History
Sting Alarm Sales Coordinator Las Vegas, NV 01/2014-3/2016
Moore Air Conditioning Dispatcher Las Vegas, NV 06/13-09/13
Volt Staffing Cox Cable Hospitality Dispatcher Torrance, CA 04/12-07/12
NY Merchant Protection Central Ops Dispatcher Freeport, NY 01/10-06/10
Time Warner Cable Inc. Dispatcher II Morrisville, NC 06/07-11/09
Glory USA Dispatcher I Cypress, CA 09/05-09/06
ADT Security Services Security Dispatcher Hawthorne, CA 01/01-02/02
Education:
Victor Valley College Major: A.A. Administrative Assistant Units: 33
Los Angeles Job Corps General Equivalency Diploma 1999
http://newjersey.craigslist.org/csr/544-***-****.html
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