Six Sigma Project

Srinath Samaranayake, MBA (Finance), B.Sc., Lean Six Sigma Black Belt, Lead Auditor ISO 9000

**,******** ******, ********* *** 2H7, ON. Contacts: Canada- 1-647-***-****,

Email: ***********@*****.***

Career Overview

Dynamic, innovative and highly motivated senior level process and project management professional with extensive exposure to business transformation, business process re-engineering, design, and improvement. Proven skills in bringing operations into compliance with applicable regulations, monitoring performance metrics and improving productivity. I have leveraged business, technology, accounting and analytic skills with best practices, Lean and Six Sigma to enhance business efficiency and performance in manufacturing and service organizations by setting up, maintaining and improving business processes. Proven people skills with guiding and managing teams in project based environment managing multiple projects on-time within budgets. Possess strong analytical, change management and reporting skills at all levels of management. Possess strong adaptive skills to different manufacturing and service organizations.

Career Experience

Rogers Communications – Toronto March 2015 – December 2015

Sr. Manager Ideation to Revenue Process Improvement (Telecommunication Ideation to Revenue)

Planned, created Lean Six Sigma project charters, managed & completed them using Lean and Six Sigma tools

Completed improvement project on Revenue Planning using Lean Six Sigma tools to implement Salesforce software to enhance and optimize media sales processes

Completed improvement project on Circulation Management Forecasting and Budget process to identify inefficiencies and improve them to reduce forecasting cycle time

Initiated and completed a project in introducing gating framework to control cost at the outset in GTM - GoToMarket program launches

Conducted training and guidance to adopt the GoToMarket process using project mgt approach

Lead and supported large 2P and 3P events to conduct rapid improvements covering larger scope to cover end to end improvements

Completed a new process design on Digital Sales Optimization team with process controls after identifying potential risks to scientifically optimize the customer experience on Rogers.com

Provided Black Belt support to the team in ongoing projects and in best practice team meetings

Mount Sinai Hospital –Toronto Oct 2013 – March 2015

Consultant – Process Improvement (Lean Healthcare)

Planned, created Lean project charters, manage & complete them using Lean and Six Sigma tools

Engaged in designing overall process improvement strategy for the hospital by providing training and education of Lean & Six Sigma methodology

Lead and supported large 2P and 3P events to conduct rapid improvements covering larger scope to cover end to end improvements

Completed supply chain optimization project on Labour and Delivery area of the hospital and implemented the optimization proposal to entire hospital as it saves $$ whilst improving product availability. Optimization completed within given constraints and challenges

Completed project on improving room turnaround time to ensure patient ready rooms are available on time to improve room occupation rate

Cambridge Memorial Hospital (CMH) – Cambridge, ON Jan 2013 – Sept 2013 (contracts on projects)

Analyst/ Consultant – Lean Performance Improvement (Lean Healthcare)

Planed, created lean project charters and managed & completed same using Lean and Six Sigma tools

Mapped current state, identified improvement opportunities, designed future state process and created action/change planes to execute future state: Tools used SIPOC, Pareto, VSM, A3 and RACI for deciding role and responsibilities

Managed a Pro-Med amalgamation project to move 2 wards to newer area on time within budget

Initiated and completed a project to improve wrong site surgeries by making the process error proof

Conducted root cases analysis to improve ALC cycle time to meet WWLIHN standards using Lean and Six Sigma tools: VSM/C&E/VSM metrics

Mentored and guided HR team to improve Time to fill cycle time by using Lean and Six Sigma tools: Lean Project Charter, Process Mapping, VSM, Value Analysis, Pareto, A3 etc

Conduct change impact analysis to plan transition and implementation planning for smooth transformation of projects

Research In Motion (RIM) – Waterloo Feb 2011 – Dec 2012

Six Sigma Black Belt/ Consultant – Quality Improvement

Planed, created lean project charters and managed & completed them using Lean and Six Sigma tools

Conducted change impact analysis to plan transition and implementation to have a smooth transition from current to ideal state

Mapped current state, identified improvement opportunities, designed future state process and created action/change planes to execute future state and implemented same.

Driven quality improvement initiatives to reduce issues in handheld devices by conducting RCA (Root Cause Analysis) Six Sigma DMIAC and Lean projects managing multiple cross functional projects simultaneously.

Worked as a the process prime in process transformation team (for build and release) in introducing BB10 OS defining processes for handheld devices and metrics for monitoring process health.

Completed executive level reporting on KPIs and initiated actions where deviations are detected

Introduced a new single measuring metric (KPIs) for monitoring failures and build time for executive dashboard and introduced metrics matching the Build and Release sectional goals to build fast, less, correctly and predictably

Successfully introduced VSM (Value Stream Mapping) for changing processes making the owners to understand how non-value adding and waste contribute to inefficiencies for SW code promotion and Change Request processes.

Introduced new solutions to reduce missing content, merge conflicts and regression issues. Prepared a business case to get senior management buy-in for the same.

The Royal College of Physicians and Surgeons of Canada Jan 2009 to Feb 2011

Senior Analyst/ Consultant – Process Design and Improvement (Healthcare)

Developed overall strategy based on strategic plan “Focus 2020” for the college in achieving operational excellence by aligning processes into business strategy.

Managed multiple cross functional projects simultaneously with in budgets and cost

Reengineered end to end client process life cycle changing the conventional thinking at Royal College by standardizing the existing processes. Tools used VAM, SPOC, RACI, Pareto, A3 and methodology used: DMAIC

Business Lead in BPR Shared Service within BT and member of the RC Change Integration Team (CIT)

Changed the Royal College’s attitude towards “working efficiently” within a short period of time with bottom up approach promoting team work

Direct and managed process leads from different stakeholder groups in eliminating business process inefficiencies from current state using Six Sigma and Lean tools (eliminating non value added activates such as wait time, longer cycle time, multiple signature levels etc) before automation to make the future state processes foolproof

Conducted & implemented role and change impact analysis in effective implementation of desired state (To Be processes) before automation of processes.

Train employees on BPM and quality towards achieving change and TQM

Contractor/ Consultant on projects June 2007 to Dec 2008

Highland Office Equipment Inc (Agents for Panasonic and Sharp)

Mapping of existing processes for acquiring new software programme for maintenance of its customer base

Conducted gap analysis for the installation of the new system streamlining existing on-call troubleshooting process.

Implementation of 5s Japanese industrial house keeping system to improve workshop efficiency

Aon Reed Stenhouse Inc - (Insurance and Risk Management) Dec 2007 to May 2008

Re-engineered existing processes using best practices, Lean and Six Sigma tools

Conducted JAD sessions for defining the business requirements for financial operation and taxation

Mapped “as is processes” (using MS Visio) improve them and created “To Be” processes

Designed an internal risk based auditing system for the main SQP (Submit, Quote proposal)

Dialog Telekom Plc. (Carrier service provider) January 2003 – Oct 2007

Group Chief Manager – Quality Systems and Process Improvement (Telecom in Corporate Strategy)

Identified, Planned and managed business process improvement projects critical to quality, delivery and cost

Directed and managed stakeholder groups in identifying business process requirements associated with customer related processes, improve them eliminating inefficiencies before automation – Customer care and billing project

Team Lead in implementing Quality & process improvement initiatives; Maintaining 600+ Telco Processes compliance to ISO 9000 requirements using MS SharePoint

Managed Release Management and Complaint management (computer based complaint mgt system) teams

Successfully implemented changes, working with teams and giving ownership of the processes to the users directly linking KPIs to individual performance measures

Team Lead in setting up SLA to proactively manage process impacts linking same to a employee performance

Det Norske Veritas (DNV) Jan 2001 to Dec2002

Manager Certification Admin. & Marketing/ Registered Lead Auditor for Quality Management Systems - (Management System Certification and Advisory services)

Prepared Revenue/ Expenditure Budgets, Key Unit Goals, implemented budgets to achieve set results and targets.

Conducted 450+ QMS/EMS/ OHSMS person days of auditing based on process approach (ISO) under various RvA & UKAS industry codes in manufacturing and service industries and prepared assessment reports for same

Planned and conducted training on ISO requirements and Internal Quality Auditing based on ISO 19011:2002 guidelines and Statistical Process Control (SPC)

Technoconsult (Pvt) Ltd.

Partner/Consultant/ Financial Adviser – (Consultancy Services) February 1995 to 2000 December

Accounting Support/ Project Manager February 1993 to 1995 June

Designed, developed and installed of Management Systems in manufacturing and service organisations based on Quality - ISO 9000, Occupational Health and Safety – ISO 18000 and Environment ISO 14000 Systems

Facilitated training on ISO awareness, SPC, Internal auditing and process improvement

Education

MBA (Finance) – 2007

University of Colombo, Sri Lanka (Equivalent to University of Toronto)

B.Sc. (Business Management) – 1992

University of SJP, Sri Lanka (Equivalent to University of Toronto)

Training

Lean Manufacturing for Brown Belt for Hospitals– Breakthrough Horizon USA- 2014

Lean Manufacturing System – MIT Boston, USA – 2012

Six Sigma Black Belt – 2011/2007

Research In Motion (Blackberry) – Kitchener, Waterloo, Canada - 2011

National Institute of Business Management (NIBM) Sri Lanka - 2007

Lead Auditor - Quality Management Systems – 2001

Det Norske Veritas (Certification Authority)

iGrafx Process Simulation for Six Sigma – 2009 Washington. DC, BPMN, Visio in Process Mapping

ISO 9001:1994 (March 2000) and ISO 9001:2000 (May 2001) IRCA certified Lead Auditor by SGS

ISO 17799/ ISO 27000 information security Implementers workshop, ISO 14000 and 18000

ICT Skills - Proficient in internet, MS office, MS Projects, Visio, SharePoint, Minitab, iGrafx, Survey tools, Rally project management tools. Advanced xls analysis skills.

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