Information Technology

Joseph Pindell

Fort Washington, Maryland

(H) 301-***-****

(W) 202-***-****

Active Secret Security Clearance.

CAREER SUMMARY

Systems administrator and analyst with more than 20 years of comprehensive experience, I am responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Including managing IT projects and IT support. With a proven ability as a leader, I have gained extensive experience in desktop and user support, helpdesk management and computer operations.

PROFESSIONAL EXPERIENCE

United States Department of State

Contractor: CGI Federal, Fairfax, Virginia February 2006 - Present

Systems Administrator

Responsibilities and Expertise:

Conducting systems security evaluations, audits, and reviews.

Comprehensive Applications and Development experience.

Developed systems security contingency plans and disaster recovery procedures

Practical SharePoint knowledge and experience.

Analyzing system logs and identifying potential issues with computer systems.

Wide-range awareness of supporting roll-out of new applications.

Knowledge of security policy and pro Access, monitor, maintain and procedures.

patch VM Server Host clients

Ensure network connectivity throughout a company's LAN/WAN.

Provide complete IT services to senior management and support staff.

Recognized as the technical expert for software, hardware and peripherals as well as operating systems.

Serves as primary point of contact for all task and support services.

Coordinate with management and service support groups across organizational boundaries regarding frequent and reoccurring technical issues.

Respond to assigned incidents and work orders, resolving issues and documenting resolution details

Broad knowledge of how to Install required security patches on operating system and system software packages, software and hardware integration planning, testing, and hardware and software design implementation.

Achievements:

Introduced a “stand-alone” air condition unit to the server room leading to a reduction of computer heat related failure. This introduction has led to a huge reduction of idle time and lost productivity.

Responsible for halting a server room renovation by introducing alternative variables that long term would have violated OSHA code.

Recruited to establish and manage enterprise-wide information-security program.

Recognized for outstanding leadership and served as acting senior system administrator for a six month period.

Implemented a redundant heating ventilation and air conditioning unit (HVAC) as a backup unit to prevent heat related stress failure for servers, router and switches.

Hand selected employees to analyze all critical systems and developing reports to document systems vulnerabilities, and recommending appropriate solutions.

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

United States Coast Guard Headquarters

Contractor: For Your Information Inc. October 1998– February 2006

Systems Analyst II

Expertise and Achievements:

Extensive knowledge in configuring, installing and troubleshooting: print server, printers, plotters and network cards

Coordinated hardware and software installations and upgrades to ensure work was performed in accordance with company policy and changes were in accordance with appropriate operating procedures

monitored troubleshooting and provided recommendations and resolutions

Configured, installed and upgraded hardware and software interface with the operating systems

Troubleshoot connection problems including user access and component configuration

Part of a large team of technical analyst responsible for database administration to ensure connectivity and compatibility between systems

Experienced in customizing computer systems for enhancing the users satisfaction

Assisted to improve processes and workflow

Managed and maintained print servers and all peripherals equipment including;

Scanner, Network Xerox copiers, HP 9200 digital scanners, Lexmark, Samsung, Plotter and HP Printers

Configured, installed, and upgraded hardware and software interface with the operating systems

Managed networking and database administration to ensure connectivity and compatibility between systems

Mentored new analysts to meet schedule proficiency needs

Provided comprehensive Tier 1 and Tier 2 customer support, either face to face or over the telephone to help set up systems or peripherals devices to resolve issues.

Awards:

Leadership award. (2012).

Letter of Commendation for the successful installation of 3000 computers/laptops at USCG headquarters (2003).

Letter of commendation for the successful installation of 3000 computers/laptops at USCG headquarters (1999).

Quadrangle Development Corporation, Washington, D.C. March 1989 – October 1998

Operations Center Manager

Expertise and Achievements:

Evaluated HVAC systems and implemented changes to conserve energy

Supervised four dispatchers and three computer operators

Reviewed, modified and implemented programming changes to building automation system to ensure efficient and effective system operations

Forecasted financial budget for 23 commercial office buildings and 1 apartment complex totaling over six million square feet

Ensures availability of computer systems.

Supervised the usage of four energy management software systems that were responsible for the heating, ventilation and air conditioning of all the 23 commercial office buildings

Trained staff and developed training and responsibility parameters for continual operation

Performed backup and restoration of critical system files including the maintenance of archives

Worked alongside energy management software developers to create a program that reduces operation costs following a rolling electrical power brown-out (A mandatory curtailment of electrical power due to high usage demand)

Previous Positions:

Energy Management Specialist - Kastle Systems, Rosslyn Virginia

Performed hardware and software repairs and verified correct system and control sequence operations

EDUCATION

Masters of Science 2010

Major: Business: Systems

Management/Information Systems

Florida Institute of Technology, Melbourne, Florida

Bachelor of Science 1998

Major: Information Systems

University of Maryland University College, Adelphi, Maryland

Associate of Science 1995

Major: Information Systems

Prince Georges Community College, Largo, Maryland

COMPUTER SKILLS

Have extensive skill with skills with replacing new laptop and desktop

Hardware: IBM X series 346 servers (file servers), Dell Power Edge 2850, HP G4p server, IBM 8171 standard workstations and Gateway 5.5 workstations, laptops and docking stations configurations. Install HP and view tech monitors. Experience with wireless routers.

Software: Microsoft Windows® operating systems for Windows NT 4.0, Windows 2000, Windows XP and Active Directory, blackberry software manager. Experience with Virtual private network using Entrust software, Symantec Import Protection, Norton anti-virus.

Air patrol end point client –wireless; Hyena software.

Heat trouble tickets software.

Remedy trouble tickets software.

Core Competencies: Network & Systems Security; Business; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning;

Networking: TCP/IP, Ethernet

Tools: LAN Manager, Symantec Firewall and Symantec Ghost Cast Server 8.0, Symantec Virus Protection Utilities, Microsoft Office 2007 (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project 2007, Microsoft Visio 2007 and Microsoft FrontPage®

Operated system control configuration Management or SCCM

KEY COMPTETENCIES

Excellent oral and written communication skills with clients and colleagues

Coached cultural diversity in the workplace.

Exceptional organizational and time management skills.

Persuasive communication skills with people of different ages and backgrounds.

Team orientated and results driven

Solid problem solving and analytical skills

Set goal for users training and development.

Inclusive background in Multi tasking

REFERENCES AVAILABLE UPON REQUEST

KEY SKILLS:

Tier 1 and Tier 2 customer support. Desktop Support /helpdesk support User Support Windows Server 2008 x64 R Windows Server 2003 Windows 7 Windows XP Training Windows N.T. 4.0 Windows2000 Quality Assurance Reporting Support and Communication Active Directory MS Visio 2007 MS Office Suite, Blackberry desk manager and blackberry classic Z/10 –assist user with password reset support and lockout. Experience with troubleshooting teleworker issues and concerns.

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