Customer Service Representative
Resume:
Yolanda Haughton
Bluffton, SC *****
****************@*****.*** - 843-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Service Representative
Transportation Safety Apparel - Hilton Head Island, SC - June 2015 to Present Responsibilities
Take uniform orders for American Airlines, Delta, Landmark Aviation and other companies. Pull order for smart buy and place with in Stone edge. Also use B2B numbers, Call Center Representative
Hargray Communication - Bluffton, SC - December 2013 to June 2014 Responsibilities
Assist customers with payments, connect new service, transfer services, put service on vacation hold and reconnect service
CNA
Beaufort Memorial Hospital - Beaufort, SC - December 2012 to December 2013
Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Change bed linens or make beds.
Collect specimens, such as urine, feces, or sputum.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
Feed patients or assist patients to eat or drink.
Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Position or hold patients in position for surgical preparation.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Record height or weight of patients.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
Stock or issue medical supplies, such as dressing packs or treatment trays.
Supply, collect, or empty bedpans.
Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Turn or reposition bedridden patients.
Undress, wash, and dress patients who are unable to do so for themselves.
Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
Exercise patients who are comatose, paralyzed, or have restricted mobility.
Explain medical instructions to patients or family members.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
Provide information such as directions, visiting hours, or patient status information to visitors or callers.
Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel
Customer Service Manager
Walmart - Hardeeville, SC - December 2011 to December 2012 Walmart, 4400 HWY 278, South Carolina United States Customer Service Manager, Jan 2013 – Jan 2014
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Supervisor
Kroger - Bluffton, SC - September 2006 to December 2011 Responsibilities
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Formulate pricing policies for merchandise, according to profitability requirements.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Accounting balance tills, cash and check deposits, balance western union, lottery, money order and credit and debit lines. Order cash and give loans to cashiers when needed, Also balance uscan machines EDUCATION
Certificate in Medical Assistant
Ashworth College - Waycross, GA
2005 to 2005
Diploma
Battery Creek High School - Beaufort, SC
1990 to 1993
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