Administrative Assistant

Darlene M. Young

*** ************ ******, ********, ** 94801

***********@*****.*** - 510-***-****

SUMMARY OF QUALIFICATIONS

Dynamic multi-disciplined Administrative Assistant with over 20 years experience in diverse environments. Self-starter, adept at extreme multi-tasking in a fast paced, pressured settings. Highly focused and results oriented in supportively complex, deadline-driven operations. Able to communicate at all levels, to interact supportively within at team environment, and adapt quickly to new environments and job demands.

EXPERIENCE

Kaiser Permanente-Oakland, Ca May 2015 – July, 2015(CONTRACT)

Title: Medical Service Contracting/Personnel Dept

Prepared and maintained confidential documents electronically, activities such as re-credentialing applications and accreditations

Electronically sent re-credentialing packet to providers prior to their re-credentialing date

Communicated/corresponded with providers, providing re-credentialing process, ensuring deadlines are met.

Maintained provider information by contacting each provider directly

If necessary, requested updated information from the providers, such as: insurance coverage, license and other pertinent information

Upon packet return, reviewed packets and checked packet for required signatures

Collect all required attachments to include with completed application

Ensured all information packets met federal and state guidelines, and verifying accreditation coverage

Analyzed provider contracts applications for completeness and accuracy in compliance with KP polices and procedures

Monitored on an ongoing bases expirbles, such as medical insurance, liability insurance etc

Data entry maintenance of re-credentialing files, input dates in tracking system data base, and update spreadsheet

Answered phones, emails, update check list, and facsimile inquires regarding re-credentialing dates

Maintained updated files for Commissioners approval or disapproval

Filed confidential documents and files

Jackson's Realty Property-Richmond,Ca

Title: Asst. Manager/ Admin. Assistant August, 2008 – present(PART TIME)

Conduct interviews to screen tenant regarding credit, income and employment

Act as a liaison between owner and tenant in the completion and the timely preparation of the tenant’s application; then process

Collect rent, setup payment plans, make bank deposits, and reconcile accounts monthly

Operate computer terminal to input and retrieve data

Process evictions and conduct annual inspection

Organize and file all applicable reports, leases, and paper work

Opened and screened incoming and outgoing mail

Accept service request from residents and route to maintenance for prompt processing

Conduct service follow-ups with tenants when work is finished

Communicate with maintenance regarding repairs to be made for prompt request

Coordinate the internal process for inspecting apartments, move-in and move-out

Advertise rental property when vacancies occur

Resolve difficult situations through the use of effective problem solving

Ascot Temporary Services/Oakland Housing Authority – Oakland, CA

Title: Clerk Typist March, 2006 – March, 2007

Screen visitors and telephone calls providing information that require the use of judgment and interpretation of policies and procedures

Open and process participants housing packet, verified participant identification

Conduct interviews to obtain geographic eligibility information, and required signatures of various documents

Assisted with the completion of packet, and reviewed housing packet on consistency of information.

Scheduled home inspection dates and times, kept an book log on repairs, made courtesy calls regarding completion of work

Organized and filed files in filing drawer and filed files in archives

Participated in discussion group meetings.

Alameda County Treasure Office – Oakland, CA January, 2001 – April, 2005

Title: Data Input Clerk

Retrieved information for taxpayers, keeping personal information confidential

Maintained and updated clients database for mailing and communication purposes

Worked effectively with all levels of management; interacting supportively

Multi tasked and meet strict deadlines

Submitted and received document billings

Entered financial data into computer making sure transactions are tracked and accurate

Accepted and data input payments

Respond to requests for general information via phone and email

Generated mail receipts to taxpayers

Answered multiple phone lines

Typed and composed documents, typed letters from drafted copies

Opened, copied, scanned, file, faxed, and printed documents

Purchased office supplies

Made travel reservations

Distributed incoming and out going mail

Greeted clients, provided backup for receptionist, and provided new clients with proper paper documents

Public Defenders Office

Title: Senior Clerk March, 1979 – August, 2000

Interviewed incoming clients to get essential information needed to begin representation

Organized client files, ensuring all facts related to eviction were present

Obtained required signatures, required financial information,and geographic information

Assigned case to specific Public Defender, then delegate

Operated computer terminal to input and retrieve criminals information and organized clients files

Prepared a weekly chart of Public Defenders duties

Typed and filed affidavits, motions, subpoenas, and other legal documents

Maintained and recorded multiple in-custody jail referrals

Calendared and scheduled court hearing and court proceedings with district attorney

Pulled and coordinated cases for court representation

Answered multiple phone lines and complaints interpreting policies and procedures

Distributed incoming and outgoing mail

Organized and filed file cases in archives

Trained, coached, and instruct new employees on office procedures

Contact this candidate