Customer Service Manager

JIM GOLDMAN

**** ******* **., *******, ** ***** P.803-***-****, C.803-***-****, Email. **********@**.**.***

MANUFACTURING & CONSTRUCTION MANAGEMENT EXECUTIVE

Operations Management / Plant Management / General Management / Project Management

Business-driven Manufacturing Management and Operations Leader with a proven track record building and improving manufacturing and construction operations that have resulted in bottom line profits and organizational excellence. Champion of professionalism implementing turnaround strategies leading to multi-million dollar revenue growth in competitive markets. Strong operations leader orchestrating demands across the entire organization. Armed with sound judgment and decision-making skills, as well as credible leadership in defining strategic vision that reduces costs and generates financial success.

Business Operations & Turnaround

Capital Projects & Facility Production Management

Engineering Management

Client Relations

Customer Service

Union/Non Union Workforce

Recruitment and Retention

Safety & Environmental

Process Improvements

Strategic Vision

Real Estate

SUCCESSES - ACCOMPLISHMENTS

Managed construction, startup and operation of chemical facilities including projects ranging from $50K up to $40 Million. Managed facilities with operating budgets of over $45 million and sales of $160 million.

Developed business that increased from $1.2 Million per year to over $6 Million per year with an increase in net profit from 3% to 8%. Oversaw the successful turnaround of a union workforce to a non-union shop. Successfully over saw the set-up and opening of a second location.

Directly negotiated contracts with clients and sub-contractors. Managed multiple jobs from demobilizing old process equipment, setting new equipment, fabricating and installing process piping, upgrading and installing new electrical distribution systems and utility systems while maintaining 21% gross profit margin.

Successfully constructed and started specialty chemical facility. Developed a worldwide customer base with an on-line stream factor for the plant of 80% of the plant capacity.

Successfully directed 6-month $1.8 million plant relocation from North Carolina, which increased production capacity from 45 million pounds to 80 million pounds. Project completed on time and in budget with no interruption in customer service or product quality. Initiated numerous cost improvements programs, which included training, yields, cycle times, raw material and freight.

Managed a staff of 57 (17 salaried, 80 hourly) with a full responsibility for this manufacturing company with an annual budget of $23 million. Promoted and transferred to this newly acquired company to bring it into our corporate philosophy. Developed the first operating budget, programs in quality (SPC, STS, TQP, procedures, and training), safety, environmental, cost accounting, sales and marketing.

PROFESSIONAL EXPERIENCE

INTERNATIONAL SERVICES, INC, Buffalo Grove, IL 2015-Present

Senior Business Consultant

This is a Business Consulting company that specializes in small to medium sized companies assisting in turnaround and business growth.

Meeting with clients and performing discovery work to determine a course of action to improve company performance through the development and implementation of dashboards, metrics, cash flow and organization. Concentration in the areas of Sales, Financial and Operation.

TOPCOR MECHANICAL, LLC, Augusta, GA 2012- 2014

General Manager

This is a Mechanical Contracting company mainly involved with industrial structural and process piping systems. Reporting to the Division Vice President/Co-Owner and managing 3 Project Managers and 60 craftsmen.

Manage day to day operation of this division. Developed Business Development Strategy for new customers. Developing and Managing Operating Budget and P&L. Managed the estimating and new job quotes. Obtained an “R” stamp for the field and repair shop. Developed and implemented wielding certifications for all welders

SOUTHERN INDUSTRIAL CONSTRUCTORS, Columbia, SC 2008-2012

Project Manager

Industrial Construction Company

Reported to the Branch General Manager and managed 4 superintendents. Managed Turn Key Construction Projects up to $2.5 Million Dollars. Directly managed and estimated Mechanical/Piping, Rigging, Civil and Electrical projects for industrial customers. Directly negotiated contracts with clients and sub-contractors

JIM GOLDMAN

1401 Camping Rd., Gilbert, SC 29054 P.803-***-****, C.803-***-****, Email. **********@**.**.***

COLUMBIA SPECIALTY CHEMICALS, Columbia, SC 2005-2007

Executive Vice President

This was a new start-up company in a joint venture Chemical Company with a Chinese partner.

Reported to the President and the Board of Directors: Managed Engineering and Construction of a $40 Million chemical manufacturing plant in China. Managed the writing of the Standard Operating procedures.

Managed the training of Operations staff and Laboratory personnel. Managed the start-up and operation of the facility. Interacted with customers and developed a worldwide sales base.

GOLDMAN REAL ESTATE SERVICES, Columbia, SC 2001-2008

Real Estate Broker and Real Estate Appraisals

Residential Real Estate Company that I started and owned:

Managed the company as the owner and broker-in-charge. Listing and selling real estate in the Columbia area. Performed real estate appraisals on a fee basis for 5 years while also working in real estate sales. Started from scratch this residential real estate company. Grew the company sales from $0 to $4 Million year.

TIN PRODUCTS, INC., Lexington, SC 1994-2001

Executive Vice-President (COO)

Responsible for the overall operation of this Chemical Company with all department functions reporting directly to me. Identified and purchased land for the manufacturing facility and negotiated purchase for this grassroots plant producing Organo-tins. Developed a business plan to secure funding for construction.

Designed and constructed a chemical manufacturing plant. Developed Accounting, Human Resources, Safety, Environmental, Engineering, Manufacturing, and Maintenance departments.

SYBRON CHEMICAL, Wellford, SC 1992-1994

Plant Manager

Reported to the Vice President of Manufacturing with full responsibility for this 80 employee chemical manufacturing plant (28 million operating budget). Functions reporting included manufacturing, transportation, customer service, engineering, purchasing, safety and environmental.

ARKEMA, Blooming Prairie, MN 1981-1992

Plant Manager / Vice President (Viking Chemical Division)

Other positions: Production Manager, Production Area Supervisor, Environmental/Quality Control Supervisor

*** Reported to the Division President

Plant had experienced 11 lost time accidents in the 20 months preceding purchase. Instituted a concentrated program involving employees and no lost time accidents was experienced for the 3 years I was there.

Designed a $1.7 Million waste treatment system, which was constructed and successfully operated. Equipment on-line time was improved from 85% to 96% through efforts of the plant staff.

EDUCATION

BS Degree, Biology - Chemistry, University of Mobile

AS Degree, Chemistry, Alabama Southern

MBA - 15 Credit Hours, University of South Alabama

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