Customer Service Management

TINA GUIDER

***/***-****

Plainfield, IL

****.******@*****.***

SUMMARY:

Degreed Business Professional with strong Project Management skills and Communications including Training management skills. Over 10 years blended experience in: Supply/Demand Planning, Inventory Management, Process Innovations & Continuous Improvement; Supplier-Relationship Mgmt., Customer Service and strong Data Analytics. Highly-efficient individual, Committed to team success, and the organization bottom line.

SAP-SNC Project Mr. - Lead highly visible project for Procurement organization approx. $500k: RESPONSIBLE for Overall Project controlling; responsible for functional and commercial project management

Materials Management through various disciplines: Supply/Demand, Capacity Planning – determine the production capacity needed by the organization/BU to meet demands; also, determine the service level requirements, analyze current capacity and collaborate with suppliers to plan production schedules for the organization’s product.

During last position at Morton Salt, operated within PMI Division (Packaging Materials & Ingredients) worked directly with Category Managers and Marketing/Sales Professionals; responsible to Train staff and ensure compliance to Procurement Strategic Sourcing process, review supply base to ensure adequate suppliers sourcing, oversaw categories spend, and new sourcing projects, continuous process improvements.

Overall, responsibilities included, but not limited to SAP record keeping and contract information updates, vendor relationship maintenance, KPI communications and overview, Material Management and forecasting, managed and Directed P-Card Program, developed procedures and guidelines; Implemented new Procurement Tools, optimizing productivity, efficiency and generated significant cost savings, Vendor Scorecards and purchasing processes and procedures documents library.

Launched company's first Intranet website for the Procurement and Logistics teams. Served as liaison between business community and IT to provide technical solutions to meet end user needs.

Completed a Procurement System Implementation project for a Procurement Corporate Travel Card and Purchasing Card program.

Software experience is not limited to SAP, SNC, JDA Supply Planning tool, AS400, ERP, MRP, Excel (expert), Access, Visio, PowerPoint, Lotus Notes, CITRIX, and Crystal Reports.

Aligned with Micro Train Technologies to obtain professional training for marketable certifications; PMP, Lean Six Sigma, and ability to continue education.

EDUCATION

M.B.A., Dual Concentration –Finance, and Information Systems Technology 9/2007

ROOSEVELT UNIVERSITY / NORTHERN ILLINOIS UNIVERSITY, CHICAGO, IL

B.B.A., Concentration - Management, 5/2001 -ROBERT MORRIS UNIVERSITY, CHICAGO, IL

CERTIFICATIONS

PMP Training Complete (Certification In-Progress)

Six Sigma Training Complete; Passed State Exam (Certification in progress) Deming Institute

TECHNICAL SKILLS: SAP MM, SNC, JDA/Manugistics, MRP Mgmt., BW/B.I., Database Mgmt. CONTRACT MGMT; AS400, ERP, MICROSOFT Office (Project, Word, Excel, PowerPoint, Access, Visio) CITRIX, Excel-Financial Rept., Crystal Reports.

EXPERIENCE

CATERPILLAR (Solutions Engineering, LLC) 7/2015 - Present

SUPPLY CHAIN PLANNING CONSULTANT

MATERIAL REQUIREMENTS PLANNING (LPA) – Supporting Rough Materials Management– Manage replenishment plans utilizing various replenishment tools such as, MRP, JDA MRC and other systems. Collaborates with suppliers and customers through communication of material availability, inventory and schedule management; Recommends corrective actions for issues, identifies and resolves root causes of various types of problems including transportation, receiving demand, schedules and record accuracy. Focusing on inventory reduction and Maintaining on-time supplier delivery and recovery.

PURCHASE FINISH PARTS RELEASER - Provide the technical expertise necessary to manage Supply Chain systems within the Caterpillar MRP (MAMM, SAP or CBS) systems. Develop and implement strategies for the effective coordination of all Engineering Data Notification (EDN) initiatives, and collaborates with facility supply chain planning to ensure alignment with new product introduction, engineering and product change control processes with master scheduling and capacity planning.

Provide Cross-functional support to other Caterpillar locations within the Production/Scheduling and SC Planning system.

TYSON FOODS, INC. (Formerly Hillshire Brands) 12/1/2014 – 6/2015

IPL – SUPPLY PLANNING ANALYST

Cross-Functional Management - Order Workflow Process between the integrated companies

Proactively Communicate Inventory Position of Tyson products on daily reports; utilizing SAP, JDA and Tyson Web Portal

Support Supply Planners / Management

oCreate Standard Processes for Internal team

oCreate Presentation for Category updates and Metrics reporting weekly

oRECSHIPS – Process for recommending shipments of product through JDA S/P Tool to manage inventories while preventing shortages.

oCreate SAP Purchase Orders

oProvide Data Analysis as required

oWork with A/P on Invoice Resolutions

oSpecial Projects

HILLSHIRE BRANDS COMPANY 4/ 2012- 11/2014

PROCUREMENT MATERIALS ANALYST/ SNC PROJECT MANAGER

SAP-SNC Project Manager –

Led and Implemented New Supply Chain tool for Procurement organization ($500K)

oResponsible for Overall Project Management; Communications, Budget, Software Implementation, Execution

oCoordinated & Conducted UAT testing for select stakeholders, including all manufacturing facilities

oResponsible for providing training to Suppliers, Plant Materials Management teams and Corporate members

oDeveloped Performance Monitoring system; Implemented Scorecards, Status updates to SLT

oCollaborate w/Cross-functional teams- SAP Consultant, IT, Manufacturing, Finance and Supply Chain

MATERIALS ANALYST

oManage Procurement Master Data (MM) Workflow process

oResponsible to Create /Maintain Corporate Procurement Contracts in SAP; pricing uploads, address buyer messages.

oMRP Analysis/Business Analysis-manage various reports for packaging commodities; Balance aggregate supply with demand while supporting targeted customer service levels, new product introductions and reduce risk of inventory obsolescence

oUtilize SAP, B.I. Tool, to create actionable reports enabling the optimization of procurement sourcing strategies; Data analytics

oLead VMI project initiatives – Implement Procedures and Coordinate/Train Suppliers on transition to new processes; responsible to manage inventory

oContribute to the development of Total Cost of Ownership models. Assist with the development of fact-based negotiation strategies

MICRO TRAIN TECHNOLOGIES, Lombard, IL 2010 - 2011

Project Management Professional Training

(PMP Certification in progress) PMI.org

Six Sigma Green Belt Training (Certification in progress) Deming Institute

Business Analysis, Managing Projects with Microsoft Project

MORTON SALT COMPANY (ROHM AND HAAS) 2008 - 2010

PROCUREMENT SUPPLY CHAIN ANALYST (2008 – 2010) Promotion

Managed and Directed the Procurement’s Corporate Credit Card (AMEX), Commercial P-Card and Travel Service P-Card program: led implementation of the company's first-time stand-alone Procurement T&E Program Card Services; Managed all aspects of the Corporate Procurement Card program including Assisting with contract renegotiations. Responsible for establishing communications related to P-Card services throughout the organization; including developed standard process and procedure documentations, trained all stakeholders on company’s website portal.

oOperated within PMI Division (Packaging Materials & Ingredients) worked directly with Category Managers and Marketing/Sales Professionals to ensure compliance and adherence to set strategic sourcing processes; allowing for adequate supply base, monitored category spend analysis.

oDeveloped procedures and guidelines; Implemented new Procurement Tools, optimizing productivity, efficiency and generated significant cost savings: additional Procurement Tools: Procurement Project Savings Database tool, Contract Management Database tool, Vendor Scorecards and purchasing processes and procedures documents library. Launched company's first Intranet website for the Procurement and Logistics teams. Served as liaison between business community and IT to provide technical solutions to meet end user needs.

Led highly-visible projects within the Procurement organization which included process improvements and implementation, develop/implementing new tools for Procurement and Logistics; Launching and Managing the Procurement organization P-Card Program. Managed/implemented new supply chain initiatives; Vendor Scorecards and Supplier Management, VMI Program and facilitated training to 3rd party business partners. Also developed Change Management strategy; implementing communications plan, integrated change management activities into business operations and training all stakeholders. Assist Managers and Buyers in Contract Negotiation and Annual Budget preparation. Utilized Six Sigma methodology; developed metrics to improve performance, quality, eliminate non-productive activities, increasing Customer satisfaction.

Process Steward - focused on process mapping for Direct and Indirect Materials purchasing and system interfaces. Established procedures for onboard training, employee development, and new Supply Chain initiatives and Procurement tools.

Change Management: Purchase System Security Administrator - responsible for maintaining company's purchasing system; Approve and review system changes, Purchase Authorization levels for all plant sites and local system users; troubleshoot and resolve purchasing data discrepancies, interfaced with IT to submit data records for system upload.

Led and facilitated training of cross-functional teams up to 20 members; professional presentations, web-conferencing, same-time meeting, phone conferencing; created training manuals/process guidelines.

Developed and implemented a critical 9-week Supply Demand report for Directors, Sr. Managers, and all production facilities to help determine critical supply shortages, etc. at weekly production meetings.

MARKETING BID ANALYST (2001 – 2007) Promotion

Responsible for bid analysis of assigned municipal, county/city and state bid proposals; interpret requirements, terms and conditions. Develop a critical date-response report using Access software for Sales and Marketing teams.

CUSTOMER SERVICE REP. – Domestic & International: Front line communicator with customer base

INVENTORY ANALYST - Managed public warehouses; monitored inventory levels, replenished stock, performed monthly reconciliation and customer issue resolution.

PROFESSIONAL ASSOCIATIONS

NBMBA Association – Chicago Chapter

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