Customer Service Management
Resume:
MANIL S
Chennai, India
Mobile: +91-770*******
E-Mail: *****.**********@*****.**
OBJECTIVE
To develop knowledge, skill and positive attitude towards work in the industry and to achieve highest level of guest satisfaction by maintaining standards.
SUMMARY
A highly talented and resourceful professional with overall experience of 3 years in all facets pertaining to the Front Office Department
Consistent in meeting company standards and customer needs, thereby ensuring quality and excellent customer service
Good at liaising closely with other departments and emphasize on excellent inter-departmental relations considering other departmental procedures and policies
Ability to display a warm and hospitable attitude at all times
Education Qualification
COURSE
NAME OF THE INSTITUTON
BOARD/ UNIVERSITY
YEAR OF PASSING
PERCENTAGE
MSC INTERNATIONAL AND TOURISM MANAGEMENT
UNIVERSITY OF BEDFORDSHIRE
UNIVERSITY OF BEDFORDSHIRE UK (LUTON)
DID NOT COMPLETE THE COURSE
NIL
B.Sc HOTEL AND CATERING MANAGEMENT
ASAN MEMEORIAL COLLEGE OF ARTS AND SCIENCE
UNIVERSITY OF MADRAS
2010
54
XIITH
KUMARAN ASAN MEMORIAL SCHOOL
STATE BOARD
2007
52
XTH
SANTHOME HSS SCHOOL
STATE BOARD
2005
69
INDUSTRIAL TRAINNING
Attended training at LEELA PALACE KEMPANSKI, Bangalore for 4 months.
WORK EXPERIENCE
UDAY SAMUDRA LEISURE BEACH HOTEL AND SPA TRIVANDRUM
MARCH 2012 – MARCH 2015
COMPUTER SKILLS:
Programming Languages: C#
Database: MS-SQL
Web development: HTML5
Hobbies
Playing Cricket.
Football.
.
Personal Details
Father Name : Mr. A.C. Surendran
Mother Name : Mrs. Rajashree
Date of Birth : 27 September,1989
Gender : Male
Nationality : Indian
Marital status : Single
Permanent Add : 23 khana begh street triplicane Chennai 600005
LANGUAGE SKILLS
English Proficient
Malayalam Speaking
Hindi Speaking
Tamil Speaking
French Basics
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: CHENNAI Yours Sincerely
Date: Manil Surendran
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