general manager

BRUCE S. RANKIN

**** ********** ***** ******, ** L0P 1J0 905-***-**** ************@*****.*** LinkedIn

ENERGY/FUEL HOSPITALITY/RESTAURANT RETAIL & MOTEL PROPERTY MANAGEMENT

Multi-skilled leader with extensive expertise in all aspects of Operations; oversaw budgets of up to $200m. Instrumental in growing fuel sales by 850% in last five years and maintaining best in-class safety and environmental record. Developed strategic fuel plans that exceeded customers’ needs; built strong relationships with staff and customers. Committed to 24/7 customer service.

Experience

Fifth Wheel Truck Stops/Fifth Wheel Corporation – Milton, ON 1976 – 2015

Largest independently owned and operated truck plaza with six facilities in Ontario; operating 24 hour - included retail and commercial fuel, restaurant services, retail store, motel services and ancillary; former locations in Bowmanville, Cornwall, Dorchester, Grimsby and Milton.

President (2006- 2015)

Strategic planning, human resources management, budgeting/finance, accounting/collections, sales & marketing, customer relations, training/development, health & safety initiatives, inventory management, Trendar (POS) point of sale, ProClarity analytics

Operations Management $145m Annual Revenues $150m Fuel Sales (Retail & Commercial) 250 Full Time Staff 100 Part Time Staff $200m Budget

Operations Staff Supervision Accounting Budgeting Forecasting Payroll Cost Analysis Marketing Human Resources Training Contract Negotiations Trade Shows Sales Inventory Customer Relations

Vice-President (2000-2006) Divisional Manager (1991-2000)

General Manager Restaurant Manager (1976 – 1990)

Selected Achievements

Established preventative procedures for multi-unit properties; improved operational efficiency.

Engineered delivery tanker division; created internal dispatch to enable “just in time delivery.”

Prospected and negotiated multi-million dollar fuel sales deals with several trucking companies. Led to managing a total of 100 “large” commercial customers for the Fuel Division.

Recruited and trained senior managers; set up training schedules without an HR Department.

Promoted daily fuel pricing and shorter receivable terms; designed customer invoicing systems.

Achieved best in class collection with .5 days sales outstanding and bad debt at <.0004% sales.

Initiated new fueling programs; increased fuel sales at a rate of almost nine times – from 23 million litres per year to approximately 200 million litres per year.

Originated and implemented the Fifth Wheel “Tank Share” Program; provided competitive advantage vs. major branded fuel companies. Boosted sales 70% of total commercial fuel sales.

Sourced alternative fuel suppliers; fostered savings of .5 to 1 cent per litre.

Devised safety training programs; resulted in < 1 person per year Recordable Injury Frequency

Energy/Fuel Revenue: $180m; Expenses: $2m BRUCE S. RANKIN

Developed standard operating policies and procedures focused on continuous improvement.

Established procedures for early detection for theft and fraud prevention.

Selected to join PTP Steering Committee and National Association of Truck Stop Operators Delivered presentation to 1500 members at conference on Fifth Wheel’s new billing system.

Saved Grimsby location $80k by initiating contracts with suppliers. Negotiated with supplier and reduced up to $10k monthly costs on third party billing card expenses.

Reported profit and losses, business gains, and future expectations to Board of Directors. Sourced alternative fuel suppliers. Negotiated with main supplier from daily pricing to weekly pricing; reduced $30-50k annual costs; doubled customer base.

Spearheaded safety training programs and environmental responsibility programs. Mitigated environmental issues and contained spills, close to zero; promoted better monitoring.

Managed credit and accounts collections of $100k accounts receivables weekly; resulted in zero bad debt using proactive, customer relations focused approach and regular follow-up.

Hospitality/Restaurant Revenue: $7m; Expenses: $2m

Cultivated results-based $12,500 sales incentive programs for five restaurant managers to meet budgetary objectives. Established lucrative bonus structure; positively received.

Designed advanced formula-based spreadsheets to track entire menu with detailed food and labour costs that allowed pricing flexibility. Managed restaurant during peak periods; created cost-effective, nutritious menus and specials that met customer needs.

Negotiated with food suppliers and distributors on pricing; authorized equipment purchases.

Trained multi-unit and single unit restaurant management; succeeded to higher level roles. Coordinated staff/site evaluations and reviews to optimize operational efficiency.

Increased sales by up to 15%; designed effective companywide incentive programs.

Retail/Motel Retail Revenue: $7m; Expenses: $750k Motel Revenue: $7m; Expenses: $259k

Oversaw multi-unit retail/motel manager. Developed operations policies and procedures e.g. AODA (Access Ontario Disability Act). Performed management reviews and site evaluations.

Supported live inventory implementation; reduced losses; promoted top selling brands.

Coordinated, researched, and independently drafted effective human resources policies in compliance with regulations to maximize safety and promote employee satisfaction.

Collaborated with suppliers on best pricing; approved all large expenditures. Interfaced with local government agencies, including Fire Department regarding inspection issues and plans.

Multi-Unit Property Management Rental Revenue: $4m; Expenses: $3.8m

Leveraged strategic planning to decrease capital improvement budgets to zero in last five years.

Established HVAC preventative maintenance procedures and site evaluation standards. Drafted snow removal procedures. Approved repairs and maintenance expenditures.

Sourced and implemented remote security DVR recording and viewing systems.

Negotiated with suppliers for outside lighting and sign repairs; designed cost-saving preventative maintenance programs. Contracted with TODS highway signage system.

Education & Training

Propane Licence – TSSA Service Station Site Operators Certificate – Sheridan College, Oakville Management Priority Management Sales MS Word, Access Excel, PowerPoint Billing

Ontario Secondary School Diploma – Milton District High School – Milton, ON

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