Manager Project

INFORMATION TECHNOLOGY PROJECT/PROGRAM MANAGER

Experienced in Large Scale Project/Program Management & Application Support. Experienced in Leading IT professionals to meet company’s financial & strategic goals.

PROFESSIONAL PROFILE

IT professional with 11 years of program and project management experience in all phases of software development lifecycle from requirement elicitation to Post implementation support.

Meet client/business requirement, cost & quality objectives through timely execution of information systems initiatives.

Over 20 years of experience in IT Application & Infrastructure services.

Excellent communication, strategic thinking, presentation and analytical skills; Proactive attitude; Driven by new challenges; Detail Oriented; Change Agent.

Identified and successfully implemented process and structural change initiatives; Developed and managed high performance team.

AREA OF EXPERTISE

Portfolio Management

Application Support

Program Management

Project Management

Portfolio Finance

Release Management

Resource Management

Skill Gap analysis, Staffing

Agile & Waterfall

Vendor Management

Result/Goal Orientation

Application SLA

Cost Benefit Analysis, ROI

RFI/RFP Preparation

Client/Business interaction

Contract Negotiation

Modernization

Strategic Planning

Cost Management

Risk Management

Forecasting & Budgeting

Process Design

PROFESSIONAL EXPERIENCE

Applications Delivery Manager, Pratt & Whitney, CSC Dec 2014 – present

Responsible for Applications run & maintain and Project delivery, customer satisfaction, & transformation of IT applications.

Successfully managed the transition transitioning of Application maintenance from Time & Material model to SLA driven managed service model.

oLed the delivery team to guide through this transformation to Fixed Bid, as-a-Service model.

oIdentified application support that can be converted to CSC managed services which uses ITIL framework

oReduced Total cost of ownership through catalog, size, scope, propose, & execute application support as managed service. Managed budget, staffing & resources, Organizational changes involving people, process & culture.

oEstablished SLAs/Metrics, RCA & System Improvement Plan

oImplemented structure/practice for monitoring, controlling cost, client & internal reporting

Managing Mainframe elimination project (10k hours) converting manufacturing applications to .Net platform, with high customer satisfaction, meeting all milestones until now. Vendor management, procurement of services.

Portfolio/Delivery Manager, Farmers Specialty Lines, CSC Mar 2013 – Nov 2014

Responsible for delivery, financial performance, customer satisfaction, growth of Portfolio ($4m). Managed around 50 resources onshore & offshore and 4 Project/Service Managers. Work includes ongoing Application maintenance support, Enhancements, & Projects on Application & Infrastructure services.

Improved & maintained the customer rating to all Green through constantly engaging with client, fixing delivery issues, and ensuring Service Level Agreements are met on monthly basis on ASP & ISP services.

Successfully delivered 5 fixed bid projects from concept to closing in modernization, system enhancement project size 1,000 to 7,000 dev hours to high customer satisfaction.

Resource Management - addressed knowledge gaps through resource changes, training & onshore rotation.

Through focused leadership, improved delivery quality decreasing defect density by Release; achieved 100% on-time delivery enforcing hard gates and hand offs; increase per-resource productivity through efficient tracking.

Aligned with client roadmap & presented solutions/proposals, working with CSC Partners, for system enhancements, client modernization effort, Cloud ISP, Database Archival, Business Rules Extraction, technology upgrades etc.

Increased client confidence on Management and delivery capability resulted in 10% revenue growth in 2014.

Monitor Applications SLA; Take preventive & corrective actions on ISP & ASP issues; Drive Production outages/incidences to closure. Contributed to client process changes in Release management.

Delivery Manager, Farmers Personal Lines, CSC Jan 2012 – Mar 2013

Responsible for Project and Release deliveries in Farmers Personal Lines Applications - Auto & Home value $6m/year.

Matrix managed 4 Release managers, 4 Service managers, 80 technical staff, with development centers at US, India & Vietnam.

Managed client expectation, demand forecasting, plan resource requirement, staffing ramp up & down.

Insured SLAs are met Release delivery while meeting CSC Financial targets, global delivery SLA, client quality expectations, rigid Release timeline SLAs. RCA, preventive/corrective actions, System Improvement Plan.

Managed an aggressive Umbrella Program with 25K development hours in 8 months.

Mentored subordinate managers to successfully delivering to contract.

Devised and implemented process changes, organizational structural changes to control cost, and to align Responsibility & authority between onshore and offshore development teams.

Review Project performance with CSC Management & Work with Accounts Manager on new initiatives.

Project Manager, Data Center Move Application Testing, Farmers Ins. Group, CSC Feb 2011 – Dec 2011

Farmers Data center move from various locations to Chicago was one of the largest in the US financial industry. Responsible for managing application testing project ($1m) before and after hardware move, ensuring no disruption in application availability to business.

Managed from Initiation to close down, including estimating, staffing across various lines of business and locations, status reporting, issues resolution.

Effectively communicated & collaborated with various stakeholders on this Enterprise level program

Completed successfully under budget & on time and received client rating of ‘exceeding client expectation’.

Also part of CSC Transition and Transformation steering committee, analyzed existing hardware inventory & business processes; server consolidation, virtualizing, disaster recovery planning, and identified initiatives to improve operational efficiency and cost savings.

Project Manager Principal Lead, EA Multicar, Farmers Ins. Grp CSC Feb 2008 – Mar 2010

Managed EA Multicar as lead onshore Project Manager and delivered the project exceeding client expectations, on schedule and under budget with around 120 technical onshore & offshore staff. Project execution was rated as ‘exceeded expectation’ in post implementation client survey. Managed from initiation, requirement gathering, planning, staffing, development, testing, closedown and post-production support activities, interacting closely with Client, offshore development teams, vendors, and testing teams.

Release Manager, JBAI, Farmers Insurance Group Oct 2004 - Jan 2008

Successfully managed PLA Auto Releases through Release scoping, work orders processing, requirement gathering, staff assignment, issue resolution, supporting User Acceptance testing, implementation and post-production support. Release is a bundle of ECP/CAP projects, enhancements, bug fixes normally around 10,000 man-hours spanning 4 months.

Matrix managed onshore, nearshore, offshore teams/resources to deliver release.

Successfully managed PLA Auto Releases to client satisfaction and meeting CSC quality, financial goals.

Closely interacted with Client, onshore/offshore development, Infrastructure teams, other portfolio, Testing team, End users and sub vendors.

Prior Roles:

Project Lead – JBAI @ Farmers Insurance Group

Tech Lead/SME/Software Engineer – JBAI @ Cap Gemini Ernst & Young, El Segundo

Project Lead/Software Engineer – JBAI @ Prematic Service Corp, Farmers Insurance Group

Software Analyst/Engineer – Polaris Software Lab

EDUCATION & CERTFICATION

University of Phoenix, Los Angeles, CA MBA Technology Management, 2002

University of Madras, Chennai, India - Bachelor of Mechanical Engineering, 1992

Project Management Institute (PMI) - Project Management Professional (PMP), 2012

Change Leadership – eCornell University, 2013

Big Data and Hadoop – Edureka, 2015

ITIL Foundation - 2016

IMMIGRATION STATUS

US Citizen

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