Customer Service Assistant

Yolanda Wilson

• Los Angeles, CA ***** • 310-***-**** • **********@*****.***

Professional Summary

Leader who offers talents in Personal Assistance, Concierge Services, Guest / Client Relations, and Event and Travel Coordination.

Out-of-the-box thinker who offers superior attention-to-detail and sharp analytical abilities, exemplary customer service and hospitality excellence.

Result oriented multi- tasker and excellent at managing priorities and anticipating clients’ needs.

Excellent communicator who liaises among executives, business peers, and clients. Able to work well under busy and fast paced environment.

experience

Asst. Operations Manager/Personal Asst., Dik Hayd Touring, Beverly Hills, CA Dec. 2014 – Jun. 2015

Managing and assisting of all aspects of household and personal functions in the home and home office.

Oversee household staff; make sure they are doing their jobs correctly and completely. Show them how things should be done, set and maintain the standard.

Help maintain extremely busy calendar for family, manage separate calendar for two very busy boys; Handle complex event planning for the family.

Maintain all household equipment; maintain all automobiles. Personal shopping and errands; make sure house is properly stocked with food, beverages and general supplies at all times.

Concierge, The Ritz Carlton, Marina del Rey, CA Feb. 2007 – Dec. 2014

Exemplify expert knowledge towards responding to guest inquiries regarding the city, local surrounding areas, restaurants, reservations, theatres, sightseeing tours, and concerts; Coordinate all leisure activities for in house guests.

Make reservations for all personal car services, rental car transportation, airline booking and domestic / international housing rentals, as well as general travel coordination on a global scale; Able to accurately post all necessary charges to guest room accounts.

Assist with resolving any and all of guest concerns during hotel stay in an expeditious manner; Assist with arranging secretarial and other office services.

Contact roomed guests periodically to ascertain any special needs.

Event Assistant, PSP – Personal Services Plus, Pasadena, CA May 2006 – Feb. 2007

Handled all facets of large-scale event coordination, including responding to and / or resolving guest concerns during events, as well as preparing client files, scheduling appointments, and emailing final drafts of contracts which was instrumental in boosting success.

Sales Assistant, The Beverly Hilton, Beverly Hills, CA Mar. 2005 – MAY 2006

Maximized bottom-line performance by drafting contracts and proposals for West Coast-based event planning operations, including coordinating travel, expenses, correspondence, and accounting.

Prepared event orders, including cost-effectively booking event space for banquets and meetings.

Education & Technical Summary

Bachelor of Science in Criminology, University of La Verne Paralegal Certificate, University of La Verne

Microsoft Office (Word, Excel, PowerPoint, Outlook) • Delphi • Opera • Internet • IBM / PC • Dictaphone OnQ Property Management System • Former Active Volunteer, Make-A-Wish Foundation

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