Medical Customer Service

Irene Sosa

Grover Beach, CA, ***** 805-***-**** 805-***-****

*************@***.***

Medical Office Support Specialist

•Bilingual medical office support professional

•Versatile administrative skills and proficiency in medical terminology

•Experienced in standard office functions, billing and payment processing

•Strong ability to multi-task with no loss of quality

•Dedicated to maintaining strict patient confidentiality

Certificates: Medical Billing Certificate World of Medicare Fraud-Abuse Medical Necessity

Knowledge: Medical Terminology Insurance Terminology HIPPA Rules IPPS

Skills: Diagnostic-Procedure Coding Challenge Letters 1500/1450 Form Medisoft

Skills: Bilingual MS Word MS Excel MS Outlook Scheduling

Traits: Accurate Organized Customer Service Listener Confidentiality

Experience: Office Reception Bookkeeping Payment Processing

Work History

Admin Billing Assistant / Scanner, Medical Management Strategies, San luis obispo

03/2015 - 2015

•Scan documents for the billers, Assist billers with billing primary and secondary billing, send out Appeals, billing claims (cms 1500) forms. Assist with EOBS and Medical Records Information.

Receiving Clerk, Central Coast Pathology, San Luis Obispo, CA 05/2014 -11/2014

•Organized and verified specimens to determine priority

•Trained new personnel on company specific computer software

•Providing general office support with computers

In Home Care Specialist, Dept. of Social Services, San Luis Obispo, CA 12/2010 - 05/2014

•Maintained accurate records regarding patient care

•Created a warm environment for patients while assisting with dialysis treatments

•Assured proper dispensing of medications

•Assisted with Spanish translations

Receptionist, Community Health Centers, San Luis Obispo, CA 01/2007 - 08/2009

•Answer calls professionally using multiline phone system

•Maintained confidentiality of patients information and records

•Performed record keeping, data entry, filing and preparing of documents

EDUCATION

Medical Billing and Coding Certificate, Laurus College, Santa Maria, CA, GPA 3.65 2014

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