Job duties include: I deal with vendors on a daily basis to obtain credit for defective/damaged product. I am responsible for earning credit from the back end of the store. I deal with every defective/damaged return that comes through the front of the store, and get credit from the vendors. I also set up repairs such as Outdoor Power Equipment, and Appliances, dealing with customers and trying to satisfy their specific needs. I am also responsible for knowing the policy on every product in the store, and following company guidelines when obtaining credit. Additionally, I headed up the Voice Team for five years.

Home Depot

9051 Snowden River Pkwy

Columbia MD 21045

410- 872-0688

2005 – 2007

Receiving Clerk

Supervisor – Yvette Degrossliere

Job duties included: Recording and Receiving inbound shipments in all departments. Back-up to RTV. Maintaining all maitenance journals for power equiptment and doing daily inspections of each piece.

Lowe’s Home Improvement

70 North Londonderry Square

Palmyra, PA 17078

717-***-****

2004 – 2005

Receiving Clerk

Supervisor – Tim Sobers

Job duties included: Record keeping for all inbound and outbound shipments. Working corporate reporting on all aspects of sales, damages, and internal equiptment. Back-up for Freight Flow Manager. Back-up for RTM Clerk. Detail Receiving all small-parcel shipments daily. Hazmat record retention and contact.

Berger & Burns

3701 Court House Drive

Ellicott City, MD 21043

410-***-****

2005

Legal Secretary

Supervisor – Tom Burns

Job duties included: Prepared all legal documents for this General Practice Law Firm. Divorce, custody, Civil law, wills, contracts and criminal law. Responsible for phones and scheduling. This firm uses both Apple and Microsoft programs.

Keefer Wood Allen & Rahal

417 Walnut Street

Harrisburg, PA 17108

717-***-****

Legal Secretary

Supervisor – Audra Knuth

Job duties included: Preparing documents for Estate planning, transcribing recorded briefs, prepared appeals, prepared all paperwork for Pennsylvania State and local tax claims

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