supervisor
Resume:
Resume
Personal Details : ARAFATH ISLAM
Name : ARAFATH ISLAM TAREQ
Nationality : Bangladeshi
Date of Birth : 01/03/1983
Marital Status : Married
Religion : Islam
Language : Speaking, Reading Writing (English)
Proficiency Speaks Arabic, Hindi and Bangala fluently
Present Address : Shajl al makhalas general cleaning
Doha Qatar
Visa status : Inspector
mobile : +974******** qatar Email ID : actt7g@r.postjobfree.com
Passport : In possession of a valid Bangladesh Passport
Passport No. Ad0363412
Date of Issue 28/8/2012
Date of Expiry 27/8/2017
Qualifications : S.S.C. 09/03/2005 /H.s.c.06/05/2007
Corporate Training Programs : 1. Managing Training & Development
Certified 2. Supervisory Development
3. Customer Care Course
4. Customer Complaint Handling
5. Supervisory Skills Course
6. Telephone Manners
7. Our Winning Ways
8. Be My Guest
9. Can do – (Cabaret, Team, Japanese Tea Ceremony, When the Heat is On)
10. WOW training
11. Fire Training
12. Food Hygiene conducted by Diversey
Employment Records :
Present Employer: United Food Company
Pizza Inn
Taif Branch (emp.#14470) & Hotel Holiday inn
Kingdom of Saudi Arabia
From : Year 2008 to 2015
Nature of Business: Hospitality Industry (Commercial)
Position held : Waiter, customer servic, supervisor
Key Responsibilities and Activities
Reporting to the F&B Manager
Ensure Room Service is managed in an efficient way and proper service offered at all times
Supervising the preparation of mis-en-place
Supervise set up of trays and trolleys, their dispatch according to F&B policy
Maintain accurate Restaurant reservation system in log books.
Utilize captains with responsibilities to which they are suited.
Plan and execute training programs for all Service staff from time to time
To assist management as and when requested
Making reservations for Wedding and banquet functions
Maintain daily record of special events and functions
Maintain Room Service area in excellent working order in cooperation with Chief Engineer
Maintain cleanliness and hygiene in an excellent state with cooperation of Chief Steward
Patrol floors at regular intervals for all room service equipment, trays, trolleys, etc.
Supervises all dining room areas of guest and colleagues
Ensure proper service during banquet functions
Schedules banquets, parties, etc.
Special assignments as requested
Prepare weekly duty roster of staff.
Takes part in Hajj preparation and operations serving over 5000 Hajjis which include breakfast, lunch and Dinner at Arafat, Mujdalifa and Mina
Taking responsibility as Department Training Coordinator
Nominating employees for various training programs from time to time
Updating training records of all Service staff
Jobs & Position held :
Additional abilities :
1.Having Excellent Organizational Skills
2.Team Player
3.Excellent in interpersonal relations –
4.Go Getter
5.Able to handle Multiple tasks
6.Maintain POISE IN adverse situation
7.Received Employee of the Month during the Year 2009
8.Received Supervisor of the Month in the year 2011
Job Profile
During my career spanning over 15 years, had the opportunity to work at various levels. In this period I have undergone tremendous amount of self-development, wherein I would like to contribute my knowledge and expertise for the organization I am designated to work. During my employment here I have received various Letters of Appreciation. Further I shall provide any information or references as required.
During the last two years I am solely in-charge of the Banquet office during evening and taking reservations for various functions that include Weddings, meetings and conferences and getting maximum sales business through excellent communication in Arabic and English and till date I personally achieved great orders and evidences will be provided when asked for.
I shall prove worthy of my being selected, and win your confidence while discharging my duties to the entire satisfaction of my superiors; while you may place me in the area of operations.
Thank you
Arafath islam
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