Customer Service. Financial Servies/Claims

MICHELE WILLIAMS

**** ***** ***** **** ******* Road, Chatsworth, GA 30705 • Cell: 706-***-**** •

*******************@*****.***

Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Skills

Advanced financial analysis

Strong organization

Expert in customer relations

Excellent communication skills

Excellent attention to detail

Flexible team player

Analytical reasoning

Ethical approach

Microsoft Outlook, Word and Excel

Exceptional telephone etiquette

Effective problem solver

Customer focused

Work History

Commercial Credit Analyst – 12/14- Present

Beaulieu of America- Chatsworth, GA

Monitored payments due from clients and promptly contacted clients with past due payments.

Collecting job information on job sites to secure liens

Sending proforma for Cash Before Delivery Orders, processing payments, and releasing the orders to ship

Updating files yearly to insure up-to-date information is in each file

Working closely with Sales Reps and management to ensure that we have all the information needed to process large commercial orders

Senior Claims Analyst, - 07/14- 12/14

Beaulieu of America- Chatsworth, GA

Entering new claims into the system.

Work with sales reps and dealer to get all the correct information for the claim.

Request photos and samples from dealer to validate defective carpet.

Work with the mill to pull in house stock to validate defective carpet.

Check stock to make sure the same dye lot is available.

Work with customer service to have replacement orders entered and released.

Issue credit to clear invoices of defective carpet.

Regional Credit Manager, 07/2011 to 02/2014

Mohawk Industries – Calhoun, GA

Manage a group of credit analyst.

Obtain and analyze financial statements for current and potential customers.

Manage and set credit guides of $75K $200K.

Work with upper management on guides above $200K.

Investigate and resolve customer inquiries and complaints in an empathetic manner.

Adhere to all confidentiality requirements at all times.

Solve unresolved customer issues.

Promptly respond to inquiries and requests from prospective customers.

Assume ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Train staff on operating procedures and company services.

Foster an environment which encourages continual process improvements.

Effective liaison between customers and internal departments.

Develop highly empathetic client relationships and earned a reputation for exceeding service

standard goals.

Reconcile vendor statements and handle payment complaints or discrepancies.

Senior Credit Analyst 06/2001 to 07/2011

Mohawk Industries – Chatsworth, GA

Monitored payments due from clients and promptly contacted clients with past due payments.

Filed and addressed employee complaints in accordance with company policies and government

regulations.

Effectively communicated with and supported sales, marketing and administrative teams on a daily

basis.

Provided an elevated customer experience to generate a loyal customer.

Education

Bachelor of Science: Organizational Management, 2011

Covenant College Lookout Mountain, GA

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