Manager Microsoft Office

Objective

To obtain a position in an organization where I can utilize my interpersonal skills, technical abilities and supervisory experience to enhance the workplace. I am a reliable and friendly worker who quickly learns and masters new concept and skills. Very passionate about helping people, and possess an excellent work ethic.

Skill Highlights

Computer Skills - Microsoft Office

Excellent interpersonal skills

Strong oral and written communication skills

Outstanding leadership ability

Native fluency in French and Kotokoli

Certification

CPR and First Aid Certified

Experience

EGS (Expert Global Solutions) Mendota Heights, Minnesota

United Health Care September 2015- Present

Responds to customer telephone inquiries within a call center environment.

Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs.

Delivers accurate information to customers in accordance with performance goals and objectives.

Provide information to members/providers to support them in their healthcare decisions.

Maintain a strict standard of confidentiality to ensure that members protected health information (PHI) is secure.

YMCA of the Greater Twin Cities/Southdale YMCA Edina, Minnesota

Assistant Youth Sports Coordinator/Youth Development Program Leader June 2015-Present

Directly support growth of 22 Youth Sports Leagues through promotion and creation of seasonally and branch specific registration materials and logistics

Coordinate effective scheduling for 10-12 part time staff weekly while being the Site Manager for locations used for games

Efficiently navigate Microsoft Office and YMCA host Personify in tandem to create rosters, schedules, promotional material in dealing with customer accounts

Daily hands on leadership work with at-risk youth through teaching core values and delving in to service projects

Sac Program Staff April 2013-Present

Assist in the development, implementation and evaluation of weekly plans following creative curriculum, enhancing learning through art, music, math, science and literature

Organize and lead a variety of activities appropriate for school age children

Supervise and engage with assigned groups of children, during both indoor and outdoor activities.

Official June 2012-Present

Monitor and regulate games/matches to ensure conformance with rules and regulations

Prepare courts prior to matches, including any set up

Perform miscellaneous related duties, as assigned

Boston Market

Assistant General Manager June 2014-January 2015

Assume overall responsibility of restaurant operations in general manager’s absence.

Build store profitability by following established procedures

Assist with the recruitment and training of restaurant employees

Education

High School Diploma Richfield, MN Richfield Senior High

Associate of Arts Minneapolis, MN Minneapolis Community college –Marketing and Business

Skills

Excellent interpersonal skills, Quick learner, Team player, Detailed in my work, Leadership, Lesson planning, Food handling preparation, People- oriented, logistics, Cash handling, Professional and friendly.

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