Quality Assurance

Summary

*+ years of Experience in Software Quality Assurance and Testing with demonstrated skills in user acceptance testing, Performance Testing, system testing, regression testing and Automation, Manual testing. Implement QA methodologies, practices and processes in all kind of environments including Mainframes, Client/Server and Web applications, Education, Property and Casualty insurance Domain.

Professional Strengths:

Has gone through the complete phase of software testing life cycle (STLC) including system study, analysis, testing and maintenance/End-to-end Testing

Strong experience in Mainframe manual testing and web application testing.

Automation, enhancement of scripts, check points in automated scripts using Test Partner for Functional, regression, verification and validation testing (Black box testing).

Extensive experience in creating and executing Test Plans, Test Cases, Test scripts for both Manual and Automated Testing environment.

Extensive experience in Business Analysis, Quality Assurance & User Acceptance Testing (UAT).

Strong experience in using Load Runner, Compuware JIRA, Mercury Test Director, Serena Team Track and Quality Centre for defect tracking.

Effectively demonstrated strong technical skills working as a Web Tester.

Good knowledge of Online and Batch application and Testing Methodologies.

Working experience in Waterfall methodology and Trained in Agile methodology.

Experience in working as QA/BA with various teams and business analysts, developers, database managers, external and internal Customers.

Strong knowledge of writing SQL queries/statements, RDBMS DB2 database and its concepts.

Effective Business Analysis skills and technical skills in Education and Insurance applications.

Experienced in understanding functional specification and attending requirement walkthrough.

Successfully lead and delivered projects on various technical platforms and in different functional domains.

Exceptional combination of technical, writing and verbal communication skills.

Highly motivated with the ability to work effectively in teams as well as independently.

Excellent personal, interpersonal, and customer relationship skills.

Education

B. Tech, Mumbai University, 2003.

Software testing course from SQTL, Pune.

Certification

Lean Six Sigma Green Belt certified.

Seminars & Training attended:

Ten Commandments of software testing by Dr. Magdy Hanna at Minnesota, MN, USA

ITKO-LISA (Automation tool) at AMFAM, Madison, WI

Skill Summary

Programming Languages

Mainframe, VBScript, VS COBOL-II, JCL, CICS

Operating systems

z/OS,OS/390, MVS/ESA, MS-Windows 2007/NT and XP

Automation

Compuware Test Partner, Mercury Win Runner/QTP, ITKO-LISA

Database

DB2, MS-Access, Oracle SQL

Defect tracking tools

JIRA, Quality Center, Serena Team Track, Mercury Test Director

Other Tools and software’s used

MS-Office, MS-EXCEL,MS-VISIO, PowerPoint

Professional Experience

Project worked at HCL Technologies May’2014 to Aug’2015

Client : UHG – UNITED HEALTH CARE GROUP

Projects : ICD 9-10

Environment : Mainframes – COBOL, JCL, CICS, VBScripts, MS-Excel, SQL, MS-Access, Test Partner, JIRA.

Domain : Health Insurance

Description : ICD-10 is the International Classification of Diseases, 10th Edition, and is the update of sign and symptom codes developed by the World Health Organization (WHO). ICD-10 to replace ICD-9 codes used by physicians and health care professionals to record and identify diagnoses and procedures.ICD-10 affects all diagnosis coding and inpatient procedure coding but not current procedural terminology (CPT) coding for outpatient procedures.

As compared to ICD-9, ICD-10 codes have an expanded format to encompass greater detail within the code and more specific information about the diagnosis.

Responsibilities:

Collected the information related to ongoing application upgrade and their impact on ICD-10 implementation and created awareness within the departments regarding the need, impact, benefits and risks of ICD-10 code application

Involved in providing education about the ICD-10 codes and 5010 standards, its requirements.

Performed impact analysis on applications for deadliness of ICD-10 conversion.

Conducted Functional Testing, Joint Functional Testing and UAT, documented and reported user feedbacks to management team.

Gathered Business requirements (BRD), System Methodology documents (SMD) created Test plans, and attended project kick-off meetings, Status meetings, Defect meetings.

Prepared agenda of status meetings.

Execute test cases manually and analyze results

Projects worked at American Family Mutual Insurance Company (AMFAM) Oct’2010 to Apr’2012

Client : American family mutual Insurance Company, NHQ, Madison WI USA

Department : Personal Lines Business Technology (PLBT)

Projects : 1. Auto Growth Discounts – All operating States

2. Auto Tier/ Property CPG

3. Millennium – Property Survey Expansion and many other small projects.

Environment : Mainframes – COBOL, JCL, CICS, VBScripts, MS-Excel, SQL, MS-Access, JIRA,Test Partner,

Domain : Property and Casualty (P &C)

Description : American Family Mutual Insurance Company is leading Auto and property insurance provider company, with sincere commitment to give their customers peace of mind and make insurance experience simple and convenient. In recognition of their remarkable products and services, they were presented with numerous citations and established milestones as an outstanding company throughout the years.

PLBT department handle all the test projects falls under Auto (Casualty) and Property business that includes User acceptance testing/Client testing.

Responsibilities:

Gathered Business requirements (BRD), System Methodology documents (SMD) created Test plans, and attended project kick-off meetings, Status meetings, Defect meetings.

Worked closely with Business Analysts to understand the test requirements.

Created Test scenarios and test cases based on test and functional requirements.

Estimated the test data, time and efforts required.

Prepared agenda of status meetings.

Execute test cases manually and analyze results.

Automate test cases using HP Quick Test Pro / QTP

Used JIRA to log the defects and kept track of defect life cycle.

Emphasized on negative testing to test the system performance.

Used SharePoint extensively for documentation.

Created a model/template Excel workbook which can be used for almost all projects after minor modifications.

Prepared requirement traceability matrix (RTM).

Prepared sign-off documents, coordinated weekly status meetings and prepared MOMs (minutes of meeting).

Wrote SQL queries (DDL, DML) to update, modify data in the database.

Created Test Automation Strategy and presented it to the Management.

Maintained all the Regression Suits for the Projects.

Provided test and defect reports to project sponsors, quality assurance and business managers.

Assisted users during user acceptance testing and provided data when required

Involved in deciding test strategy based on Risk analysis.

Involved in post-production verification.

Guided new resources during project work.

Projects worked in NCS Pearson, Iowa City, IA USA Apr’ 2008 to Sept’ 2010

Client : NCS Pearson, Iowa city, IA, USA

Department : Product and development (P&D)

Projects :

1. Assessment and information quality (AIQ- Calstar) California State

2. Assessment and information quality (AIQ- TEXAS) TEXAS State

3. Assessment and information quality (AIQ- Virginia) Virginia State

Environment : CICS Mainframe, JCL,,Changeman, File-Aid, VBScripts, MS-Excel, SQL, MS-Access, QTP, Quality center.

Domain : Education

Description : Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. With its two major arms - the Penguin publishers and the Financial Times group, Pearson is spread over about 100 nations.

The P&D group is involved in collecting information of the students, schools, Test coordinators etc based on district/county for various states. The information is stored in various DB2 tables, VSAM files and flat files.

This application was developed for providing online services to students in enrolling and taking online tests. This site also provides up to date business news regarding student’s test results and automatically save their information

Responsibilities

Analyzed Business Requirements and Functional Requirements.

Consulted with functional business areas to determine technical solutions. Created RTM (requirement traceability matrix).

Set up use cases, diagrams and documentation as input to test resources.

Created Test Plans, Test Cases/Scripts and executed them.

Design and modify test cases according to the requirement changes.

Advised and facilitated testing efforts of business users during UAT.

Identified software defects and interacted with developers to resolve them and provided full support

to test team using Quality centre.

Performed GUI, functional and backend testing.

Modify JCL as per requirement changes.

Participated in functional and change impact analysis for existing business processes and developed recommendations for improvements and enhancements.

Provided test and defect reports to project sponsors, quality assurance and business managers.

Involved in deciding test strategy, test plan based on Risk analysis.

Performed manual testing of this web application and Automate test cases using QTP.

Test compatibility of software under various internet browsers.

Used Win Runner to record the functionality and to playback for GUI.

Performed integration and system testing.

Performed regression testing to scope the impact of new development, modification and

Enhancement of the system.

Wrote SQL statements enter/view data.

Participated in reviews and quality audit processes. Also review system use cases and functional specifications with Business Solution Design people.

Extensively used Mercury Test Director to track all Test Defects and pulling reports.

Coordinated Maintenance testing and handled all defects and re-tested when necessary.

Following and Maintaining processes, documentation as per company standards.

Involved in review meetings and quality control of the documents developed, which are maintained in star team.

Thank You

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