9 years of Customer Service

Professional Summary

Skills

Work History

KIMONI HART

*** *. ******** *********# ****, Mesa, AZ 85202 • Home: 602-***-**** • **********@*****.*** Great customer service to me means leaving a stranger comfortable enough for them to believe they knew me for years. As if I was the customers family member or long time friend. I am customer driven whether I am working alone or working with a team. Customer service is the most important factor in a job. Great customer service is the only thing we can deliver that is not money related to keep customers in coming back. The economy is not where we want it at. When we do our best with great customer service, our customer can walk away or hang up feeling just a little satisfied even if the problem wasn't fully solved. Quick learner

Product stocking

Effective trainer

Creating and running merchandising programs

Strong communication skills

Basic math skills

Meat cutting skills

Ordering skills

Working in coolers and freezers

Maneuvering large objects

Adaptability

Prioritizin

Attention to detail

Multitasking

Integrity

Strong work ethic

Problem solving skills

Customer-focused

Phone call skills

Computer skills

Operated Zendesk a customer service software

Operated Avaya for customer inbound and

outbound calls

9 years of customer service.

Produce Clerk, 09/2007 to 10/2007

Safeway – 9101 East Baseline Road, Mesa, AZ 85208

• Stocked fresh produce, dried produce and other food products.

• Provide customer service to customers. Helping them pick out the best product, direct them to item they are looking for and also sample products to them.

• Regularly lift boxes from weights of 3-25lbs.

• Bale empty boxes and discard of waste in produce department.

• Closed the department. Make sure the area is swept, the product is filled and faced, the backroom swept of debris, fresh leaf produce is placed in water, cooler swept and product cases are dated properly.

• Cashiered from full shifts to when front in needed assistance.

• Assisted floral department when they were absent.

• Filled balloons and assorted flowers for customers. Cashier, 10/2007 to 01/2008

Walmart – 6131 East Southern Avenue, Mesa, AZ 85206 Operated a cash register for cash, check and credit card transactions. Bagged groceries for customers and placing them in their cart. Assisting customers grocery cart to their cars and help loading them. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Meat APC, 01/2008 to 01/2016

Fry's Food – 435 S Ellsworth Rd, Mesa, AZ 85208 and 3255 S Rural Rd, Tempe, AZ 85282 Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Offered product samples, answered questions and helped customers find items. Weighed, packaged and labeled meat and seafood products, following proper dating procedures. Weighed and labeled products.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Monitored temperature of cases, shelves and storage areas and reported failures to the manager. Verified all deliveries against invoices and completed shortage and overage reports. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Developed knowledge about products and sales items to answer shoppers' questions. Packaged and labeled products.

Lifted and maneuvered boxes weighin 80lbs pounds.

Supervised, trained and developed team members in accordance with company policies and procedures. Received, inspected and logged all products for accuracy of shipment, temperature and quality. Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines. Collected empty carts and returned to the store.

Prepared and maintained inventory records.

Engaged in suggestive selling and other sales techniques. Established and maintained a positive work environment. Assisted guests with finding items.

Addressed guest concerns and resolved all issues to guests' satisfaction. Adhered to safe work practices.

Carried out supervisory responsibilities in accordance with company policies and applicable laws. Set performance expectations and provided honest feedback. Kept cases and shelves clean and well stocked.

Maintained accurate department signage and pricing. Maintained competitive pricing and achieved targeted sales. Removed discontinued, old and slow-moving items from shelves. Set up advertising signs and displays on shelves, counters and tables. Ensured meats were properly cut in a timely manner. Cut and trim beef, pork, chicken, lamb and fish.

Grind, tenderized, and tied meats.

8 years experience.

Prep Cook & Carving Station, 12/2015 to 12/2015

Twister Catering Party Planner – 2942 N 24th st #114-446 Phoenix, Az 85016 I met Jerome Mosley, the sales coordinator while working at Fry's. He needed a cook to work the carving station at a clients dinner party. It was a one night catering job for 3 hours. My duties were:

• Assit the chef on food prepartions.

• Prepared auju gravy and hollandaise sauce.

• Carved ribeye roast and baked ham to 1/2 inch slices for the guest.

• Kept a clean and proper carving station.

• Direct the dining staff to resupply clean dinner plates and silver ware.

• Cleaned and took down carving station.

Customer Service Representative, 01/2016 to 03/2016 24/7 Intouch – Country Club/ Southern, Mesa/Az 85202 Education

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls.

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports and communication for senior management and clients. Provided incentive to increase productivity by offering employees awards for best customer service. Acted professionally and patiently when addressing negative customer feedback. Operated Avaya call system, to accept calls, transfer calls, placing phone to after call to follow up work. Assigned to complete an average of 100 tickets a day. Answered customer tickets and place on pending until they are solved. CMS, 03/2016 to Current

Cox Cummunications – 6370 E. Thomas Rd, Suite#200 Scottsdale, AZ Sold Cox data, cable and phone products to individuals and affinity groups within assigned territory using consultative selling techniques.

Educate customers on different products and packages that best suits their entertainment. Travel to various locations across the valley in own vehicle. Walk around home communities for 6-8 hours a day.

Travel close to 6 miles a day on foot.

Hit a quota of 7 sales a week.

Work as a team to close sales more inefficiently.

High School Diploma: 2007

Skyline Highschool - 845 S Crismon Rd, Mesa, AZ 85208

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