Customer Service Data Entry

Tasha R. L. Griego

**** *** ***** ** # ** Albuquerque, NM 87105

Telephone: 505-***-****

Email: ********@*****.***

Position Applying for: DATA ENTRY

OBJECTIVE:

To obtain a challenging position where I can maximize my quality customer service skills, utilizing my 10+ years of experience.

SUMMARY OF QUALIFICATIONS:

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the customer service field. Experience in quality customer service with focus on providing the customer with the highest quality product.

Major strengths include outstanding communication skills, competence as solo or team player, attention to detail, dutiful respect for compliance in all environments, computer and internet literate, with a clear vision to accomplish T-Mobile’s company goals.

SKILLS SUMMARY

Customer sales & customer service

Computer savvy with general office skills

Customer written correspondence & email response

Customer inbound/outbound calls

Cellular device troubleshooting

Customer retention

Customer device returns adjustments

Billing resolution

Department production work development via data entry

Daily tracking reports

PROFESSIONAL EXPERIENCE:

T-Mobile USA 1201 Menaul Blvd NE Albuquerque, NM 87107

T-Mobile Customer Relations Rep 2/2015 – current

Sorted and scanned all incoming mail. Attached all mail/email issues for Customer Relations representatives to work. Applied account numbers for cases to increase department production. Prepared and distributed daily reports to management. Tracked specific trends and notified leadership of trends in order to increase customer satisfaction and service levels. Prepared Excel spreadsheets utilizing warehouse device returned reports, in preparation of production work for Customer Relations Department. Sorted, tracked, and processed auto pay and address change requests from customers.

T-Mobile Customer Relations Coordinator 10/2013 – 2/2015

Assist customers via written correspondence and email. Make outbound calls to customers for increased customer satisfaction. Approve qualified customers and transmit to the customer via email their SIM unlock codes with instructions. Apply device return adjustments to customer accounts and close device installment plans when applicable. Resolve returned device customer complaints.

T-Mobile Customer Relations Rep 10/2012 – 10/2013

Sorted and scanned all incoming mail. Attached all mail/email issues for Customer Relations representatives to work. Applied account numbers for cases to increase department production. Prepared and distributed daily reports to management. Tracked specific trends and notified leadership of trends in order to increase customer satisfaction and service levels. Prepared Excel spreadsheets utilizing warehouse device returned reports, in preparation of production work for Customer Relations Department. Sorted, tracked, and processed auto pay and address change requests from customers.

T-Mobile Customer Care Rep 5/2005 – 10/2012

Handled inbound customer calls. Assisted customers with billing issues, handsets, payments, account changes and adjusted accounts when necessary; assisted retail representatives with any necessary account changes; consistently exceeded quality and production service levels; chosen for floor support to assist peers in a team environment and assisted in new hire training classes.

I was selected to travel Ohio to assist in the call center for employee training.

Due to providing T-Mobile customers with outstanding customer service while maintaining a high level of production, I was appointed as Family Plan Account Representative.

EDUCATION:

Rio Grande High School Albuquerque, NM Graduate 2001

HONORED AWARDS:

Customer Pro 2006, 2007, 2008

Customer Champion 2009, 2011

LANGUAGES:

English

COMPUTER SKILLS:

Microsoft Office Suite products

Remedy

T-Community

Avaya

My Insight

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