Customer Service Office

RESUME

Miss Snehal Durge

E-Mail: ***************@*****.***

Mobile: +91-982*******

Objective:

To enhance my knowledge & skills through continuous learning that would reward both the organization and me.

Work Experience:

1.Bajaj Finance Ltd (T & M Associate) – From Feb 2015 Till Date

At Head Office as Customer Back office Executive

Handling Customer book reconciliation and receipt entries

Processing Customer Refund in Finnone system

Preparation Memo for NEFT refunds and coordinating with Finance department for NEFT transactions

Updating CRM requests with refund transaction details

Closing of customer loans and raising request for NOC

Preparation of MIS for all processes

Old book knock off entries in Finnone

Ledger entry in Finnone for legal compensation

2.Bajaj finance Ltd (T & M Associate )

In PDC department for 3 months as Data Entry Operator

Cheque verifications and updations

Preparing daily, weekly and monthly MIS

3.S.P. Constructions (Computer Operator 6 month)

Preparing of monthly bills

Handling clients and resolving their queries

Bills and payment MIS

Educational Qualification:

B.Com passed with Second Class from Pune (Maharashtra Bord)

H.S.C. Passed with Second Class from Pune (Maharashtra Board)

S.S.C Passed with Second Class from Pune (Maharashtra Board)

Computer Knowledge:

Systems like Finnone, CRM and MS Outlook

MS Office (Word, Excel, Outlook)

Pursuing Tally 7.8 course

Strengths:

Positive attitude and Hard Working

Creative and Enthusiastic

Ready to learn new technology and business aspects

Hobbies & Interests:

Listening Music, Travelling, Dancing.

Personal Details:

Name : SNEHAL AMAR DURGE.

Address : 6/3, Sec – 25, L.I.G. Colony,

Pradhikaran Nigdi, Pune – 411044

Contact no : 982-***-****

Email id : ***************@*****.***

Date of birth : 10 /03 /1989

Nationality : Indian

Gender : Female

Languages : English, Marathi & Hindi

Thank you,

Date:

Place: (SNEHAL A. DURGE.)

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