Customer Service Full Time

PROFESSIONAL SUMMARY

Accounting professional with a diverse range of skills including AR/AP, payroll, invoicing, credit/collections, banking and general ledger. Experienced in using QuickBooks, ADP/ Control Data Payroll, AS400 and MS Suite.

EDUCATION

Computer Training Specialists, Attleboro, MA

Computerized Accounting, Certificate – June, 2011

Newbury Junior College, Boston, MA

Retail Management, Associates Degree – May, 1984

PROFESSIONAL EXPERIENCE

VerizonWireless September, 2014 – December, 2014

Westborough, MA

Collabera – Administrator – Temporary - Full time - 40hrs.

Computed, classified and recorded data for project implementation

Reviewed details from multiple sources and ensure that all data is in sync for proper submissions

Performed basic administrative tasks for project creation using Verizon Wireless software

Created and edited spreadsheets

Schindler Elevator May, 2013 – September, 2013

Walpole, MA

Manpower – Office Clerk – Temporary – Part time – 16hrs.

Provided customer service to clients and vendors

Managed incoming and outgoing correspondence

Utilized all office equipment to expedite documentation

Managed sales files, construction documents and purchase orders

Robert Half/Accountemps October, 2008 – March, 2009

Providence, RI

Accounting Employee - Temporary

Gloves, Inc. – Accounting Department - Accounting Clerk – Full time – 40hrs.

Maintained inventory spreadsheets for various merchandises

Money Management, Inc. – Customer Service - Debt Counselor – Full time – 40hrs.

Provided debt management service to customers

A.T. Cross Company March, 2002 – September, 2008 Lincoln, RI

Credit Correspondent – Full time – 40hrs.

Coordinated with Cash Application personnel to identify payments made by customers

Researched charge back deductions to determine validity

Interfaced with customers and internal departments to resolve claims

Prepared internal memos for credit requests and responded to clients inquiries

Utilized spreadsheets to track deductions and assisted with Accounts receivables

Verified payments through AS400 system

Employment Agencies January 2001- March 2002

Southeastern, MA

Accounting Employee – Temporary

The Davis Companies – Water Corporations, Printing Department – Full time – 40hrs.

Reardon Associates - Jones & Vining, Payroll Department – Full time – 40 hrs.

Robert Half/Accountemps – A.T. Cross Company, Credit Department – Full time – 40hrs.

United States Postal Services July 1994 – December 2000

Boston, MA

Various Postal Positions

Bellingham Post Office – Window/Manual Distribution Clerk – Full time – 40hrs.

General Mail Facility – Processing Clerk – Full time – 40hrs.

Needham Post Office – Manual Distribution Clerk – Full time – 40hrs.

Zoom Telephonics July 1992 – July 1994

Boston, MA

Accounts Payable Administrator – Full time – 40hrs.

Prepared and processed weekly invoices for payment cycle

Reviewed vendor statements for accuracy and maintained vendor accounts

Responded to vendors inquires with resolution

Reconciled petty cash payments including manual check accounts

Supervised and trained Junior Clerks

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