Customer service professional
Resume:
LAURIE MITCHELL
San Antonio, TX 78233
*********@*****.***
Work History
Peyton Resource Group Feb 9, 2015 – April 1, 2016
EMM Specialist lll
Receives calls from members to make transaction requests for wire operations. Uses established procedures to carry out work duties. Assist members through phone support in servicing call center queue.
Sears Holdings, San Antonio, Texas
Executive Manager in Escalations Jul 12, 2013 – Feb 2, 2015
Receives surveys from members that have had problems with repair, installation, delivery or other issues. Offer resolutions in a cost effective and timely manner with customer satisfaction as number one goal.
Nola Tropical Winery, San Antonio, Texas
General Manager Sep 15, 2011 - Nov 16, 2012
Opened and closed the store. Managed other employees, did daily paperwork including: fax, copy and email of daily reports. Ordered produce and stock, did inventory daily and weekly
Earl of Sandwich, San Antonio, Texas
Shift Supervisor Apr 18, 2011 - Sep 10, 2011
Opened and closed the store. Managed other employees, did daily paperwork including: fax, copy and email of daily reports. Ordered produce and stock, did inventory daily and weekly.
References
John De Luna
Manager
Slater-White Cleaners
Education
San Antonio Collage, San Antonio, Texas
Associates Degree Aug 2009 - Present
Major: Business Management
GPA: 3.2
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