Customer Service Representative
Resume:
*** ********* ** 978-***-**** – Cell
Pelham, NH **********@*****.***
Donna Sirois
Work Experience
*/****-*/**/**** Smart Source LLC Waltham, MA
Customer Service Representative
Do purchase order entry for 4 major clients and several smaller ones.
Work with account managers and on sites to ensure correct information input
Work with vendors to ensure they have correct information to produce material
Make and receive calls from clients on their accounts and to assist them with access to products on 451 and password changes
Work with Demand Bridge an order entry and accounting software, 451 online customer ordering system
Ran reports for reorder notices and distribute to account managers. Set new items and pricing in DB
I have intermediate experience of the following software: Excel, Word, Outlook, Power Point, Demand Bridge, and 451 online ordering system.
Wrote up training manuals for new co-workers to learn how to use Demand Bridge in daily operations as well as assisting them via Go to My PC to learn software
Designed a Power Point presentation for sales department to use for demonstration to potential clients on how our usage of Demand Bridge’s RFQ system could save them money
Do company supply orders for both internal and external employees negotiating with vendors for the best price
I have made some very good relationships with co-workers, clients, and venders and I enjoy helping people.
3/2001 – 3/2009 Winbrook Billerica, MA
Accounting Payables Coordinator
I have been in A/P position for the past 2 years.
Receive mail sorted and sent to appropriate people.
Reviewed invoices and verified pricing and quantity for billing and communicate with account managers with any incorrect pricing or quantity.
Settlements: verified all was correct in accounting files in Topform and called vendors to make any necessary corrections or changes and requested invoices be sent over if needed.
Make direct entries for company suppliers, such as freight, utilities, and any direct payments for company.
Do pre-pays to vendors by billing orders and cutting checks for account managers.
Print A/P aging and make decisions on what needed to be placed in weekly check run and cut checks to pay vendors.
Kept accurate files on all open and closed invoicing.
Do month end balancing and sent reports to clients. Was responsible for 20 different clients.
Ran summary bill reports, inventory detail, inventory status, and warehouse release reports to balance accounts for clients.
Prepared monthly billing package from reports for clients
Do a monthly recap for all accounts payables that were over due and gave information as the why
Did receiving for new products coming into company from outside vendors.
In charge of petty cash account and keeping accurate records.
Handled office supply and vending machine operations, dealing with suppliers to get what we needed at best pricing.
Typed up annual reports for Senior Sales person for yearly review with their clients.
I had very good relationships with vendors in setting payment arrangements and keeping to plans that we had arranged.
Customer Service Representative
Make and receive calls from clients on their accounts addressing and resolving issues.
Enter releases for client on Topform and Web EC.
Run open order reports to ensure orders are going out properly.
Handle 40 accounts with approximately 100 locations or more per account.
Enter purchase orders for 9 different accounts.
Do release to billing for entire company three times daily.
Trained customers with entering orders on Web EC and any problems with logging in.
Co-design new Customer Service Cal Log to keep track of client issues.
Do internal supply ordering for entire company negotiating with vendors for the best pricing.
Use word and Excel programs in daily operations.
7/1989-6/2000 Phillips Petroleum Bartlesville, OK
Computer Operator
Process billing of Credit Card Customers daily, operate IBM mainframe computer, Data Card machine, Bank Tech trace machine and tape maintenance.
Did maintenance as far and keeping equipment clean on industrial printers.
Automation Assistant
Provide both 1st and 2nd line support for station personnel pertaining to OS (point of sales) devices.
Work with venders to document software bug in POS.
Serve as liaison between site personnel and vendor helpdesks.
Extensive knowledge in VSAT, Lease Line and Dial-up communications for station hardware.
Performed as 2nd level escalation concerning Sears Payment System liaison for network and satellite problems.
Provide after hour and weekend 1st line support for worldwide company employees, accessing SAP, Windows, Novel, Internet, UNIX, and NT platforms.
Provide after hour and weekend support for credit card customers regarding their accounts.
Used Remedy database for tracking customer programming, concerns, and problems.
Delivery Ticket Receiving Clerk
Receiving and opening manual credit card tickets for stations, sorting them and verifying hem to be processed.
Assisted in data entry of manual imprinted tickets from service stations.
Processed account receivables for credit card department.
Ran Microfiche to retrieve archives on credit card customers.
Education
Tri-County Tech Bartlesville, OK
Computer Operations
35 credits towards an Associates degree in Computer Science
3.5 grade average
Completed with Computer Operator Diploma
Excel, PowerPoint, Word, Lotus Notes, Lotus 1-2-3, Basic Programming, D-Base 3+, Windows, Adv. Dos, Word Perfect.
Achievements: Put it suggestion while working at Wal-Mart in the 80’s for a program called “Sit-N-Shop” and it went nationwide and is used to this day with the remote scooter program. That program was in honor of my grandfather.
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