Technology Support Senior Analyst

Amanda B. Cichanowsky

*** ******** **** ********, ** 18944

215-***-****(home) 610-***-****(cell)

************@*****.***

Professional Summary

10+ years of experience in the e-commerce industry. Successful technology e-commerce senior analyst who provides education and troubleshooting support. Proven ability to analyze and resolve problems, implementing new business ideas, prioritize daily agendas, results driven, and extremely reliable. Characterized as a highly organized and detailed oriented team leader who develops strong and positive relationships with clients and internal personnel. Exceptional track record with multiple promotions within one company.

Team Building and Leadership

Client Relationships

Website Management

Problem Solving

Product Education

Customer Service

Web Launch

Online Promotions and Pricing

Content and Catalog Management

QA Testing

Merchandising

Accounting

Professional Work Experience

eBay Enterprise; a division of eBay Inc., formerly GSI Commerce; King of Prussia, PA 19406

Technology Client Facing Ecommerce Senior Business Analyst (4/14 - present)

- Educate clients on merchandising, promotional and creative development by preparing presentations and partnering internal teams to

assess accounts, gather information and offer suggestions for improvements to deliver to clients in a presentation format

- Document changes in technology and communicate those changes internally and externally

- Team leader and mentor to junior team members

- Own top client relationships and manage day to day client technology issues, resolutions and communication

- Collaboratively work with other internal business teams to address and resolve technology issues

Technology Client Facing Ecommerce Business Analyst (1/11 – 4/14)

-Managing tactical and strategic technology planning, technology support and service delivery

- Building strong rapport with clients including managing day to day technology client relationships, setting appropriate expectations, and managing day to day client communications

- Building strong understanding and working knowledge of clients' specific implementation of ecommerce technologies

- Developing ecommerce tools expertise to provide segment clients on-going support and execution assistance

- Managing day to day client technology issues, resolutions and communication

- Support and handle client technology projects and launches which include solution testing, solution / site setup, tools support and execution, and post launch support

- Identifying and support people, processes and technology changes across GSI that impede growth, performance and client satisfaction

*Promoted to Senior Analyst in 2014

Website Merchandise Solutions Coordinator (04/06-01/11)

- Managed the process of integrating online product sales

- Coordinated and oversee the execution of GSI's integration with the print based product advertising of five sporting good partners

- Created, managed, and maintained web pages, brand shops, and vendor links

- Developed and updated online promotional advertisements and price events on a weekly basis

- Ran bi-weekly reports of top sales of products and feature them on web pages

- Promotional and reporting analysis

- Collaborated with business management/merchandising teams to ensure all tasks and objectives are on target to meet or exceed deadlines

Account Payable Control/Liaison (12/04-04/06)

- Managed vendor credits/debits and miscellaneous deductions

- Managed vendor relations/correspondence

- Worked with warehouses on Return to Vendor issues

- Performed and analyzed a monthly deduction analysis and reconciliation

Accounts Payable Representative (05/04-12/04)

- Entered Trade invoices into JDA system and review batches for accuracy

- Assisted in cutting checks, researching credits, and special projects

- Responsible for vendor correspondence/communication on payment issues

*Promoted to Accounts Payable Liaison in 2004

The Sports Network, Hatboro, PA 19040

Accounts Receivable (11/03-5/04)

- Handled the accounts receivable for the company

- Assisted in the billing process and payroll distribution

Administrative Assistant (3/03-5/04)

- Made travel arrangements for CEO & other staff members

- Created and maintain databases for the sales department

Education

Bloomsburg University of Pennsylvania

Bachelor of Science in Business Management & Administration

Minor: Marketing

Qualifications/Skills

Proficient in MS Office, Photoshop, Net Acumen, Adobe Acrobat, FTP, Magento, internet browsers

Internal software systems which include CATMAN, Remote Tools, Rally, Serena, JDA Software, and ticketing platforms

Ability to work independently or in a team environment

Able to process numerous detailed-oriented tasks simultaneously while working in a time-sensitive atmosphere

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