Customer Service Six Sigma

Nina Rice-Raymond

*** *** **** ****

Phenix City, AL 36870

Cell: 706-***-****

Email: *********@*****.***

Career Overview

Skilled Quality Expert with over 9 years of quality control and experience in focusing on starting up and maintaining a temperature controlled quality lab environment. I have phenomenal skills at implementing and maintaining quality management systems to measure and control quality in the production process. I am very knowledgeable with Lean Six Sigma, Black and Green Belt certified, and I honor TS 16949:2009 and ISO 9000 standards.

Skills

● Experience in plant operations and startup

● Outstanding communication skills

● Remarkable customer service skills

● Excellent at following work standards

● Exceptional quality control improvement

● Knowledgeable blue print reading skills

● Proficient in Microsoft Office

● Phenomenal at detecting defects

● Skilled in team development

● Proficient with Metrology gauges

● Successful in a fast-paced environment

● Familiarity with CAD software

Professional Experience

Sr. Quality Assurance Technician

September 2015 to December 2015

Great Lakes Metal Sampling, Inc. – Cusseta, AL

Prepare in-process dimensional worksheets and inspection control plans

Initiates statistical control charts

Monitors results of statistical control charting and other inspection records for any required corrective or preventative action

Corrective and preventative actions leading towards continuous improvement

Participates in internal audit process

Performs layouts and initial sample inspection reports

Participates in APQP and PPAP

Prepares specific components for PPAP packages

Knowledgeable of 5-S

Gage R&R

Supplier Quality Assurance - Receiving Inspector Supervisor May 2010 to August 2015

Halla Mando America – Opelika, AL

Halla Mando America – Hogansville, GA

Supervise/Manage inspectors to ensure that the needs of the consumers are met.

Multitask and prioritize work to meet deadlines.

Maintain Inspection Standards and Inspection Agreements

Communicate with Supplier Quality Engineers daily

Find root cause of nonconforming parts

Experience in plant operations and startup.

Inspect products for optimal quality and prepared appropriate reports

Participate in various meetings and discussions relating to quality issues.

Maintain ISO standards of the products and ensured that there is proper handling of inspection tools.

Perform internal audits

Visit local suppliers to resolve issues

Work with purchasing staff to establish quality requirements from external suppliers

Monitor performance by gathering relevant data and producing statistical reports

Make suggestions for changes and improvements and coordinate implementation. Supplier Quality Assurance - Receiving Inspector Technician October 2006 to April 2010

Halla Mando America – Opelika, AL

Performed the entire receiving inspection process such as visual, functional, and dimensional inspection.

Quarantined non-conforming parts with appropriate documentations.

Reported non-conforming parts to supervisor immediately.

Maintained inventory and regularly audits components.

Prepared documents of all first party inspection and supported the validation studies.

Coordinate with the supervisor/management to solve all supplier issues by keeping an Excel spreadsheet of all non-conformities.

Receiving Inspector Technician

January 2000 to October 2006

Modern Line Products – Indianola, MS

Performed regular inspections of the mechanical and electrical parts and ensured that they are in compliance with the specification and the receiving instructions.

Trained the new inspectors on various complex issues while performing inspections.

Interpreted the quality for the products and ensured that it is accordance to the requirements.

Prepared reports on the inspection projects and provided the necessary recommendations.

Resolved issues in the inspection process that supported the objective of the receiving inspections. Education and Training

Management and Strategy Institute 2016

Downingtown, PA, USA

Certificate - Six Sigma Black Belt Certified

Management and Strategy Institute 2012

Downingtown, PA, USA

Certificate - Six Sigma Green Belt Certified

Midland Technical College 2012

Columbia, South Carolina, USA

Certificate – PFMEA (Failure Modes and Effects Analysis) Columbus Technical College 2009 - 2011

Columbus, GA, USA

Associate’s Degree - Drafting Technology

Ellison Technologies 2011

Charlotte, NC, USA

Certificate - CMM Programming

Mississippi Delta Community College 2007 - 2009

Moorhead, MS, USA

Associate’s Degree - Business Administration

Columbus Technical College 2004 – 2006

Columbus, GA, USA

Associate’s Degree – Healthcare Administration

Certifications Institutions Month / Year

Six Sigma Black Belt Certified Management and Strategy Institute Jan-16 Six Sigma Green Belt Certified Management and Strategy Institute Dec-12 Zeiss Calypso Programming Level I Ellison Technologies Jun-11 PFMEA Midland Technical College Jun-12

8 - Steps to Problem Solving Auburn Technical Assistance Center Aug-13 ISO 9000 Overview 110 Tooling U Feb-15

Basic Math 101 Universal Class Inc. Jun-14

Conducting an Internal Audit Tooling U Feb-15

Troubleshooting: Taking Corrective Action 184 Tooling U Feb-15 Blueprint Reading 130 Tooling U Feb-15

Measuring Systems Analysis 300 Tooling U Feb-15

Surface Measurement 140 Tooling U Feb-15

Coating Defects 150 Tooling U Feb-15

Intro to Coating Composition 110 Tooling U Feb-15

Basic Measurement 110 Tooling U Feb-15

Linear Instrument Characteristics 115 Tooling U Feb-15 Calibration Fundamentals 210 Tooling U Feb-15

Hole Inspection 240 Tooling U Feb-15

Hardness Testing 260 Tooling U Feb-15

Quality and Customer Service 175 Tooling U Feb-15

Managing Practices for Total Quality 320 Tooling U Feb-15 Six Sigma Goals and Tools 310 Tooling U Feb-15

5S Overview 155 Tooling U Feb-15

Team Leadership 160 Tooling U Feb-15

Essentials of Leadership 110 Tooling U Feb-15

Quality Overview 100 Tooling U Feb-15

Personal Effectiveness 190 Tooling U Feb-15

TS 16949:200 Overview 220 Tooling U Mar-15

Basics of Tolerance 120 Tooling U Mar-15

Intro to GD&T 205 (2009) Tooling U Mar-15

Applied and Engineering Sciences 110 Tooling U Mar-15 Statistics 220 Tooling U Mar-15

Intro to Six Sigma 170 Tooling U Mar-15

Interpreting Blueprints 230 Tooling U Apr-15

Basics of the CMM 120 Tooling U Apr-15

Inspecting with CMM's 220 Tooling U Apr-15

Basics of the Optical Comparator 130 Tooling U Apr-15 Hand and Power Tool Safety 145 Tooling U Apr-15

Troubleshooting Coating Defects 170 Tooling U Apr-15 Processes for Applying Coating 140 Tooling U Apr-15 Inspecting with Optical Comparator 230 Tooling U Apr-15 Surface Preparation for Coating 120 Tooling U Apr-15 Thread Inspection 250 Tooling U Apr-15

Overview of Threads 150 Tooling U Apr-15

Intro GD&T 200 (1994) Tooling U Apr-15

Math: Units of Measurement 115 Tooling U Apr-15

Math: Fractions and Decimal 105 Tooling U Apr-15

Math: Fundamental 100 Tooling U Apr-15

Essentials of Communication 120 Tooling U Apr-15

Conducting Kaizen Events 260 Tooling U Apr-15

Troubleshooting: Identifying Problem 180 Tooling U Apr-15 Managing the Diverse Workplace 210 Tooling U Apr-15 Troubleshooting: Understanding Causes and Effects 182 Tooling U Apr-15 Intro to Supply Chain Management 140 Tooling U Apr-15 Metrics for Lean 230 Tooling U Apr-15

Lean Manufacturing Overview 130 Tooling U Apr-15

Trig: Sine, Cosine, and Tangent 215 Tooling U May-15 Geometry: Circles and Polygons 185 Tooling U May-15 Geometry: Lines and Angles 155 Tooling U May-15

Geometry: Triangles 165 Tooling U May-15

Process Flow Charting 240 Tooling U May-15

Continuous Process Improvement: Managing Flow 124 Tooling U Jul-15 Process Design and Development 136 Tooling U Jul-15 Equipment/Tool Design and Development 137 Tooling U Jul-15 Managing Performance: Corrective Action 135 Tooling U Jul-15 Manufacturing Process Application: Part I 124 Tooling U Jul-15 Manufacturing Process Application: Part II 125 Tooling U Jul-15 Concepts of Calculus 310 Tooling U Jul-15

Manufacturing Management 180 Tooling U Jul-15

Basics of Manufacturing Cost 140 Tooling U Jul-15

Intro to Managerial Accounting 145 Tooling U Jul-15

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