Manager Service

R E S U M E

ARLENE GUTIERREZ – SIARON

** ****** ********* & Jockian St. F.B. Harison Pasay City

Mobile No. – 091*-*******

E-Mail Address : ***********@*****.***

OBJECTIVE : To enhance the effectiveness of my knowledge, ability and skills in the field of working environment.

WORK EXPERIENCE:

Operations Manager

East West Placement Center, Inc.

2010 – PRESENT

A Multi-Awarded and Top Recruitment firm in the Philippines providing manpower services to mid-large size companies, world-wide. Reporting to the CEO while partnering with elite Engineering team to develop growth strategies, expand/build people & process capabilities, create/drive culture of continuous improvement and operational excellence and strengthen the alignment of the Recruitment function.

Primary Duties:

• Provides vision, leadership, and guidance to each Team Leader and related in the key operating areas through performance and goal setting. Effectively communicates with team, developing a decision in which information is shared openly

• Clearly defined team goals and expectations. Develop tactical plans to reach these goals. Adapt written and verbal communication skills to interact effectively with clients. Comprehends and correctly interprets messages from others. Inspires and supports an environment which encourages continual process improvements

• Directs staff to ensure to a high levels of quality and service to clients.

• Oversee entire recruitment & operations process and make sure that everything is being taken care and it lead to immediate deployment of workers.

• Establish processes and initiatives to improve quality and productivity performance of the business unit

• Ensures that all negative client surveys and quality evaluations that are below expectations are resolved within 24-48 hours

• Develop Recruiters, inspection of coaching documents, performance updates, coaching intervention, daily/weekly/monthly performance review with the Recruitment staff and regular coaching and meeting sessions

• Works closely with other internal service delivery organizations such as PESO Offices, Operations, Admin and Technical Support to deliver quality, accuracy, and timeliness

• Encourage to learn, develop and adapt to a constantly changing work environment. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.

• Determine training requirements. Ensures timely and effective training is delivered to enhance skills of the team. Implements initiatives and processes to improve all aspects of the department

• Supports overall Service Center methodology by organizing activities related to chartered projects designed to create efficiency, improve cost, improve quality and increase client satisfaction

Recruitment Officer / Supervisor

East West Placement Center, Inc.

1997 – 2009

Primary Duties:

• Handles recruitment of various companies / clients

• Responsible for generating leads for qualified candidates

• Responsible for generating and implementing business improvement solutions for business development, recruitment and operations.

• Evaluates and conducts technical interviews for Engineers up to Managerial applicants

• Responsible for monitoring & securing travel arrangements and documentations for qualified candidates

• Responsible in promotional advertisement and technical services for promotional purposes

Department Supervisor

FSL Int’l. Manpower & Promotion Services, INC.

1994 – 1997

A Land based Recruitment agency, which concentrated in recruiting ENTERTAINERS for Japan.

Primary Duties:

• Major responsibility is to coordinate directly in supplying manpower services for completion requirement.

• Provide communication report to client pertaining applicant documents and processing stages and development.

• Responsible in assigning Job assignments to the staff

• Handles financial record of office and maintaining pertinent documents / reports.

• Assisting admin procedure and dealing with sensitive and confidential information.

Documentation Officer

FILIPINAS PLACEMENT & PROMOTION CONSULTANTS, INC.

1992 - 1994

Primary Duties:

• Responsible for distributing and filing of incoming and outgoing correspondence.

• Coordinates with Operations Manager regarding the incoming and outgoing correspondence / faxes.

• Prepares monthly reports to be submitting to POEA (Labour Office) such as deployment and PDOS reports.

• Prepares different job orders for our various clients to be submitted to POEA for approval.

• Attends telephone inquiries, international and local and directing it to the concerned executives.

SCHOLASTIC RECORD:

PRIMARY : Francisco Benitez Elementary School

Year Graduated – 1983

SECONDARY : Makati College

Year Graduated – 1988

COLLEGE : Lyceum of the Philippines

Bachelor of Science in Foreign Service

Year Graduated – 1992

VOCATIONAL : System Institute of Technology (STI)

Year Graduated – 1991

Cobol Programming, DBASE, Lotus, WS

PERSONAL DETAILS:

Birthdate : May 11, 1971 B-Place : Manila

Civil Status : Married Age : 44

Husband’s Name : Jaime Siaron Occupation : Company Driver

OTHER INFORMATION:

Strenghts : Assertive, Dependable, Analytical, Resourceful

Hobbies / Interest : Internet Surfing, Reading, Cooking, Listening Music

Computer Skills : Proficient in MS Word. MS Excel, MS Outlook,

Power point

CHARACTER REFERENCES : (As per Request)

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

ARLENE GUTIERREZ – SIARON

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