Management Sales

Mohammed Nazir Alam

Consultant (MIS Specialist)

Public Career: 1. Working under Services for Children at Risk, World Bank Project, Ministry of Social Welfare

2. Worked under Kuwait Land Force (Kuwait Army)

3. Worked under Jeddah International Airport, under ministry of civil Aviation, Kingdom of Saudi Arabia

Career Objectives: I have long experience in abroad & within country in the field of ICT/MIS. My qualifications & experiences are extremely technical & practical. A challenging position in ICT/MIS field will give me an opportunity to use my established professional skills.

Profile: Consultant (MIS Specialist), my responsibilities are Data File Management, Organization of Data, Data Extraction & Migration, Database Design, Data Processing & Analysis, Project Management, Database Administration and giving support to the Developers & End Users. Also I have experiences Installation, Upgrading, Troubleshooting of Printer, PC, and Server. Other experiences are Symposium Server, Intranet Web Server, SQL Servers, Teradata, and Oracle database, Website administrator, Systems Operations LAN, Windows NT, Mainframes, Mini-frames, OMR (Optical Mark Reader) and Planning & Scheduling of Maintenance Management and Logistics Information Systems. Also supervise the System Analyst, Programmer and other technical staffs.

Application Completed: Human Resources, Payroll Automation, Attendance Automation, Staff Break System, Helpdesk Automations, Sales and Accounts, Store Management System, Equipment Maintenance Management System, Online Quiz, Credit Card Transaction System, Agent’s Evaluation System, Trouble Escalation Tracking System, Collection Information System, Ministry Form Automation and many other small Projects and Websites.

Project Management: I have IT technical project planning and implementation experience also, testing and deploy the appropriate technology solution to meet the business requirements. As a Project Manager I had to contact with the client, determined requirements, estimated work, staffing and prepared a proposal according to the budget. Deploy the appropriate technology solution to meet the business requirements.

Highest Academic Qualifications: MBA (Major MIS), (CGPA=3.52 out of 4)

Dissertation: Software Industry: An Emergence Arena amongst Potential Diligence

In Bangladesh

Professional Training: i. Associate Diploma in Computer Science

ii. Customer Relationship Management (CRM)

iii. Successful Sales through Service

iv. English Development program level 301 & 302 from British Council

v. Arabic Language program (from IPC, Kuwait)

Computer Training/Courses:

i.Visual BASIC Intermediate and Advance

ii.Internet System Management

iii.Advanced Internet System Management

iv.Microsoft FrontPage XP (Introduction And Advanced)

v.Oracle Report Builder 6i

vi.Dream waver MX (Introduction And Advanced)

vii.Web Page Authoring Fundamentals

viii.Photoshop (Introduction And Advanced)

ix.Flash MX (Introduction And Advanced)

x.Java Script Fundamentals

xi.Dynamic Server Pages

xii.Introduction to Visual Basic .NET Programming with Microsoft .NET

xiii.Developing Microsoft .NET Applications for Windows (Visual Basic.NET)

xiv.Programming ADO.NET

xv.Developing Microsoft ASP.NET Web Applications Using Visual Studio.NET

xvi.Writing Queries Using Microsoft SQL Server 2005

xvii.PHP Programming with HTML, CSS, Javascript, Ajax & Jquery

Computer Knowledge:

i. Packages (Applications):MS-Office (MS-Word, MS-Excel, MS-PowerPoint & MS-Access), MS-Paint, MS-Publisher, Adobe Photoshop, Dreamweaver, Adobe Illustrator, Flash, Lotus-123, dBase, SPSS, Crystal Reports, Harvard Graphics, PageMaker, ReadySetGo, MacDraw, SuperPaint, MacPaint and CRM.

ii. Languages/Tools/Databases: RPG, Cobol, Visual BASIC, VB.Net(2003-2010), VBScript, JavaScript, Access, Visual FoxPro, DBase, Clipper, C++, Crystal Reports, HTML, Sybase Database, JavaScript, PHP, Python, ASP.Net, XML, CSS, Toad, Queryman, NCR-Teradata, SQL Server, Report/Form Builder 6i, Oracle.

iii. Types of Computer: Mainframe, Miniframe, Optical Marks Reader (OMR), Macintosh (Apple) and Personal Computer (PC).

iv. Types of Server: Microsoft Windows Server, UNIX & Linux, Ms SQL Server & Oracle Database Server, Microsoft IIS Web Server and Symposium Server (Call Center).

Summary of Experience:

August 2015 to date:

Position held: Consultant (MIS Specialist)

Company Name: Services for Children at Risk, World Bank Project, Ministry of Social Welfare

Description of Duties: Under the overall supervision and guidance of the Director General (DG), DSS and the National Project Director (NDP) I have to perform the following assignments: 1. Identify/ understand business process requirements, process flows of social allowance programs; 2. Supervise and monitoring MIS/IT vendors contracted by the Government and ensure its deliverables, are met as per their agreed scope of work; 3.Conduct regular meetings, discussions with the IT services providers in the matter related to MIS design and development, training, testing, among others and review their performance, work progress and outcome; 4. Review and provide comments/suggestions/feedbacks on the technical documentation deliverables from the IT services providers; 5. Attend/participate meetings, discussions related to any IT issues and take a lead to fix/resolve issues in a priority basis; 6. Work closely with the NPD, SCAR and other counters to achieve the MIS/IT goals and objectives; 7. Prepare a monthly report of performance and submit it to the NPD, SCAR; 8. Make a presentation on the performance during the quarterly meeting of the project and 9. Perform tasks and duties as assigned by the project directors and other counterparts related to MIs/IT development objectives;

September 2011 to 1 August 2015:

Position held: ICT Consultant

Company Name: M/S. Electro-Zone (Pvt.) Limited

Description of Duties: As an ICT consultant I was advising how to use and develop Information & Communication Technologies in order to meet the business objectives and overcome problems. I was working to improve the structure and efficiency of the ICT systems and giving training on applications, servers and infrastructure support. Following are few tasks I have to perform:

1. Traveling to the customer sites, 2. Meeting with clients to determine requirements and define the scope of a project, 3. Planning scheduling for implementation and resources needed, 4. Budget analysis for the clients and for the company, 5. Developing software, deploying and implementing; and Data Analysis as require, 6. Presenting solutions and reports in written and oral and

7. Helping clients in management activities and many others issue as require.

May 2000 – June 2011:

Position held: Senior System Analyst (Developer/Systems Support/Analysis) Kuwait

Company Name: National Mobile Telecommunication Co. K.S.C. (Wataniya Telecom)

Description of Duties: As a Senior System Analyst I was responsible to give systems support to the end users as well as Data processing, extracting data for reporting purpose, developing software for the department as required, but some of my jobs were also related with other departments like Finance, Human Resources and Collections etc. I was also performing the administrative function of the Symposium Server, Intranet Web Server and SQL Servers. Activating agents and their skill sets and running query for extracting the daily activity data’s for further use. I was analyses ACD data and preparing Daily/Weekly and Monthly Reports.

June 1997- April 2000:

Position held: Database Administrator (MIS/Systems Support/Analysis) Kuwait

Company Name: GKN Defence, Alvis Vehicle Ltd. (Both are British Companies)

Description of Duties: I was responsible Data Processing for Preparation of Daily, Weekly and Monthly Reports and other necessary Reports requiring by the Authorities. Also giving support for PC’s and printers. I was also analyzing the cost for repairing of equipment (Warrior) involving manpower and spares, keeping record of all technical and administrative functions. Preparation of Applications (Software) require for Desert Warrior Maintenance Management System and Management Information System, Logistics Information System, Workshop Management System, Work Order Management and Processing, Store Management System, Personnel Management System and Accounting System.

Jul. 1990 - Jun. 1997:

Position held: Computer Programmer (MIS/Systems Support/Analysis) Bangladesh

Company Name: Binary Information Systems, Dhaka, Bangladesh.

Description of Duties: I have seven years experience under this organization as a Computer Programmer and Database Administrator. I was responsible for developing various kind of commercial software for the customer; like Commercial, Statistical, Financial and Administrative Data Processing. I also perform a wide variety of Computer Operations and the supervising of the other Technical Staff. Other duty includes designing of Applications for Data Entry, Statistical, Financial and Administrative Data Processing, using Access, BASIC, FoxPro and dBase etc.

July 1985 - July 1990:

Position held: Data Processor (MIS/Planning/Scheduling/Analysis) Saudi Arabia

Duty place: Planning Department, Jeddah International Airport

Description of Duties: I was responsible for Data File Management, Organization of Data and Data Processing for Management Information Systems, Logistics Information Systems, Store Management Systems and Equipment Maintenance Management Systems. Preparing Weekly and Monthly Status Reports and other necessary Reports as required, keeping record of all technical and administrative functions. Other responsibilities include Planning & Scheduling of Equipment Maintenance and program developing as required.

Software’s related to MIS (VB6/Dot Net and SQL Server/Oracle) developed by me are as follows;

Ser. #

Project Name

Used for

Used by

01.

HR Information Systems

Employee Profile, Leave / Permission Issue & History, Training History, Memo issue, Overtime History etc.

All Departments

02.

Equipment Maintenance Management Systems

Equipment Maintenance Management Department and Workshop

Management Dept and workshop

03.

School Management Systems

School, College, University or any educational institute for Management and Accounts

School, College, University or any educational institute

04.

Payroll and Accounts

Full package of Accounts systems

Account’s department

05.

Attendance Systems

Staff Attendance Preparation and keeping history

All Departments

06.

Staff Break System

Staff Break Taking and information

All Departments

07.

Academic Results

Academic results or any interview results

HR, training department

08.

Credit Card & Mobile Number Tracking System

Credit Card Transaction, Issuance/Recharge of Voucher, Validation of Credit Card & MSISDN, Keeping History etc.

Help Desk, Collection, Inbound, Finance and other Departments

09.

Quiz Online (MCQ)

Agent’s Performance Online Test

Manpower Development

10.

Inventory & Logistics Information Systems

Store management, report on all items available in the Depts.

All Departments

11.

Escalation Tracking System

Escalation Process and History.

Help Desk, Inbound and IT Department

12.

Campaign Programs

Marketing Campaign Program

Welcome Call and other Depts.

13.

Call Monitoring Evaluation Program

Agent’s Performance Evaluation Systems

Call Monitoring, Inbound and other Departments

14.

Personal A/C Mgt.

Personal Accounts Management Systems

All Personals

15.

Collection Payment Information Form

Customer Payment information and Printing system

Collections Department

16.

Collect Follow up

Collection bills from the Subscribers

Collections Department

17.

Rate Plans Calculator

For calculation Rate Plans

Inbound, Sales and other depts..

18.

Face to Face

Customer Information Printing Form

Collections and other Depts.

19.

Help Desk Automation

Help Desk daily information

Help Desk

20.

Helpdesk Full Check Report

Checking all applications are running correctly by Helpdesk

Helpdesk

21.

Sales, Inventory and Accounts

Sales Process, inventory and Accounts management Systems

Whole Sales Stores and Retail Departmental Shops

22.

CDR/EDR Extracting & Uploading to the Database

Clean and formatted for further use the calls information data from PABX

IT Department

23.

Call Details information program

Individual call details information

IT Department

24.

Summarize calls information program

For Daily/ Weekly and month summary reports for number of calls and amount

IT Department

25.

Ministry form Filled up Program

Administration department used for fill up the employee’s information for used in Ministry

Administration

26.

Printing Press Management & Information Systems

Offset Printing Press Management

Offset Printing Press Management

27.

Spare Parts Inventory, Sales & Management Systems

Spare Parts Inventory and Point of Sales

Spare Parts Inventory and Point of Sales

28.

POS Cash Management

POS Cash/Sales Management

Small Shops

29.

Statistical Data Analysis

For Statistical Data Analysis

World bank Project

30.

Project Accounting System

Accounting System for World Bank Project

Project Accounts Management

Contact Information:

Contact Number : +88-017**-******

Skype Id : mnaziralam

Present Address : 31, Indira Road, 2nd floor, Farmgate, Dhaka-1215, Bangladesh

Permanent Address : Vill.+PO.: Batakandi, Upazila: Titash, District: Comilla, Bangladesh

Emails : *********@*******.***

(Mohammed Nazir Alam) Date: 04-03-2016

References:

Md. Refatul Hossain

Project Director

Khamarbari, Dhaka, Bangladesh

Mobile: 008************

Email: **************@*****.***

Dr. Md. Abdul Mannan

Principal, Institute of Agriculture, Homna, Comilla, Bangladesh

Mobile: 008************

Email: *******@*****.***

AKM Haruner Rashid

Controller, Bangladesh Unani & Ayurvedic Board

75/B, Indira Road, Farmgate, Dhaka-1215

Email: **********@*******.***

Mobile: 008************

Contact this candidate