Customer Service Manager

SUSAN L. ALLEN

***** ************ ******, ***** *****, IN 46307 (Temporary) 219-***-****

SUMMARY OF QUALIFICATIONS

•Quick learning abilities and adaptability as well as strong teaching skills

•Very outgoing and extremely friendly

•Dedicated to customer satisfaction with attention to details

•Preemptively identifying time consuming problems and providing solutions

•Skilled at performing many projects simultaneously

•Self-motivated problem-solver with a take-charge and independent personality

•Reliably accurate with excellent organization and follow through WORK EXPERIENCE

United Consumers Club/DirectBuy, Discount Buying Club (11/12 – 11/15) Corporate Club Accountant, US Billing

Club Interface and Problem Solving, Journal Entries, Excel, Account reconciliations, AS400, Microsoft Dynamics AX, Sales Commissions

Direct Buy of Tinley Park, Discount Buying Club (12/08 – 11/12) Bookkeeper

Corporate & local purchase order process, A/R, A/P, P/R, Journal Entries, Membership processing, Created databases in Excel, Account reconciliations, QuickBooks. Antique & Unique Treasures, Antique Mall (6/06 – 4/08) General Manager

Ran all aspects of retail operation, including customer service, cash handling, accounting, floor planning, inventory, H/R, P/R, advertising, and mastering industry specific software. PlanMakers, Meeting Planning Company (2/98 – 12/03) Event Coordinator & Manager

Full Scale Conference Planning & Management Services including: Location Scouting, Hotel Interface, Member Registration, Production of Printed Materials, Coordination of Presenters and A/V Equipment, Travel Arrangements, Full Microsoft Office Suite, Event Accounting Medical Solutions of America, Inc., Medical Equipment Provider (10/98 – 2/00) Office Manager

Phone Sales of Medical Equipment; All General Office Coordination and Reception Duties; Medical Billing – Medicare, Medicaid and Private Insurance; Computerized A/P, A/R – Quickbooks; Inventory Tracking On Spreadsheets – Excel; General Correspondence – Microsoft Office

Flibbertigibbet, Seasonal Decorations & Crafts Catalog & Booth Sales (8/95 - 1/98) Business Manager

Purchasing, Marketing, Advertising, Order Processing, Bookkeeping, etc. The Australian Catalogue Company, Mail Order Catalog Company (1/95 - 9/96) Office Manager

Customer Service & Order Taking - Wizard Mail Order Software; A/P & A/R (including international) - Wizard Mail Order Software; Desktop Publishing - Microsoft Publisher; US Customs Entry preparations - Microsoft Excel; Database Management - Filemaker Pro, Excel; Directory Publishing - Click Books

EDUCATION

B.F.A. in Technical Theatre from University of Illinois

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