Customer Service Manufacturing Engineer
Resume:
Missouri, TX, *****
U.S.A
Phone 281-***-****
Cell phone 281-***-****
E-mail: ************@***.***
Braulio C. Jimenez
Job Objective : To pursue a career within a company where I can utilize my engineering, customer service, sales, project and quality skills to learn, grow, and succeed with a dynamic company where there is a need for quality, efficiency, and effectiveness.
Summary
Manufacturing engineer of 10 years with the ability to adapt in a fast-changing environment
Account management/project management/product life cycle/customer service experience
Ability to lead team projects where effectiveness, teamwork, time are of utmost importance
Team player and always looking for continuous improvement opportunities
Lean Manufacturing, Green Belt certified
Excellent trouble shooting and problem solving skills
MRP: Navision, Glovia, SAP, Oracle
Experience
September 2015-Current Technician IV, Merit Medical, Pearland, Texas
Provide Research and Design support in lab/testing/production for new medical products.
Review customer product documentation for production purposes.
Create/revise drawings for new and current products.
Provide production floor support.
Revise/create instruction method sheets for production (OMS/SOP).
Review product and component data sheets.
Assist quality in product acceptance per customer standards.
Investigate customer NC’s and provide root cause analysis and corrective action.
May 2014-September 2015 Key Account Manager, RStahl, Stafford, Texas
Provide customer support by providing detailed estimates/quotes for engineered and non-engineered control panels.
Managed customers’ daily account activities, provided product support, order updates and new order entry.
Managed customer projects through complete product life cycle including material evaluation.
Provided customers with innovative solutions.
Held kickoff meetings with all departments to plan a strategic approach on new orders to adhere to customers’ expectations.
Created data books for customers that included drawings and datasheets for customers’ control panel systems and new products.
Created OMS instructionals for customers.
Review customer returns for quality issues, created NC’s and provided root cause analysis with corrective action.
Reviewed customer documentation, drawings and BOMs.
Created drawings using Engineering Base software for customers during quoting stage to improve chances of winning orders.
Use of System Calc application to create complete control system quotes.
Assisted engineering with part selection, layout design and component data sheet review.
Assisted production with repairs and assembly of orders as required using my technical and assembly experience to help expedite orders and customer line-down situations.
Provided technical support to internal/external groups.
May 2005-April 2014 Manufacturing Engineer, Flextronics, Stafford, Texas
Provide production support for design and BOM issues and constant continuous improvement input to internal groups for increased product profit and product efficiency.
Review all customer documentation, drawings, schematics, wiring diagrams and validate all product/component specifications
Create and submit customer deviations/waivers for design/production issues
Revise and create drawings as required using AutoCAD or similar application
Work as customer liaison for all production issues related to design and component incompatibility issues.
Production line set up and process improvement implemented through internal Kaizens.
Create product method sheets (OMS) and revise production documentation per customer ECR/ECO as well as BOM Changes.
Lead and participate in several internal Lean Kaizens to improve product efficiencies and reduce waste factors.
Investigate customer returns and provide root cause analysis and corrective actions
Aug 2003-May 2005 Quality Supervisor, RTRON (Flextronics), Stafford, Texas
Managed Quality group and made sure test equipment up to spec and product(s) built to customer workmanship expectations or IPC standards.
Reviewed the product specs through diagrams and schematics as well as overlooked customer Bill of Material to make sure everything was in accordance to the referenced specs and tolerances
Created wire lists for hard wired NPI prototype boards for the customers’ First Article samples and verified the integrity if the cables’ connections with the test equipment at hand and producing a good signature for production/QC to refer to when testing future products after completion.
Manage MRB (Manufacturer Return Bay) where was responsible for checking in both customer and internally defective products, creating NC’s and issuing corrective actions.
Maintained calibration tests on the Cirris testing equipment to ensure test equipment was up to spec.
Skills
Lean Management – Green Belt Certification
BOM development for legacy and NPI products
Reverse engineering
Trouble shooting
Project Management
Problem solving
AutoCAD, Windows, Xcel, PowerPoint, Word,
Education
Associates Degree in Electronics, I.T.T., Houston, TX., 1987
Basics, Victoria, TX 1985
Stroman High School, Victoria, TX, 1984
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