Customer Service Professional Experience

EDWIN KATO

HOUSTON, TX

********@*****.*** 832-***-****

QUALIFICATIONS SUMMARY

A self-motivated, detail-oriented and customer-friendly individual who is able to carry out any customer service role professionally and effectively. Edwin has a record of increasing customer loyalty and retention; He does this through in-depth understanding of tasks, responsibilities and skills involved in customer work

PROFESSIONAL EXPERIENCE

Customer service specialist, Jc penny 2014-todate

Assisting customers in making a decision about a product or service to buy

Organizing merchandise at the sales floor

Answering customer calls and questions regarding products and online orders

Processing new customer accounts for Jc penny credit card

Training new Associates

Cash handling involving end day balancing and transfers to cash room.

Customer service Advisor, AT & T 2012 – 2014

Responding appropriately to customer questions and comments.

Identify gaps in customer’s records and then collect appropriate information to fill them in.

Assisting customers in making a decision about a product or service to buy.

Maintain and updating customer databases

Keeping accurate records of discussion or correspondence with customer.

Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts and filing documents and other paperwork.

Undertaking general administrative duties like filing, photocopying and opening mail

EDUCATION

Bachelors, Accounting Major, AIU HOUSTON.

TECHNICAL SKILLS

Customer service

professional

personal

Relationship Building

Process development

Listening skills

Telephone Techniques

Highly organized

Managing time

Customer Retention

Ms excel, Ms word,Ms access,SQL

Self discipline

Great people skills

Web chatting

Body language

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