Customer Service Administrative Assistant
Resume:
Barbara Goble
Lakeland FL, **809
Contact: 813-***-****
Email Address: **************@*****.***
Summary
US Army Executive Administrative Assistant Project Management
Customer Service Sales – Repair – Billing
My experience as an Executive Administrative Assistant include providing high-level administrative support for an office and for executives of an organization. Those skill sets often handle more complex responsibilities, such as reviewing incoming documents, conducting research, and preparing reports. Other job responsibilities and not limited to, consist of running an organization efficiently by the expertise of MS Office software; managing databases; and prepare presentations, reports, and documents. There were opportunities to negotiate with vendors, buying supplies, and manage stockrooms or corporate libraries. The other administrative tools necessary to know how to used were videoconferencing, fax, and other office equipment. During this job function, I also supervised a clerical staff.
My other combined experiences provide an additional skill set to allow me to be more well-rounded and diverse in other areas such as Customer Service and Project Management. These addition qualities can be an asset for this position.
Skill’s Experience
Executive Admin Assistant
Manage Office Administrator’s and Receptionist’s
Coordinate Executive Calendars, Vacations, Medical Leaves, Meetings, Building details
Perform administrative job requirements
Provide HR support employees/contractors with Hiring, Termination, Orientations, Payrolls, Salary/Compensations
Maintain Confidentiality by adhering to the company policy and process
Created Meeting documentations through Microsoft Office Apps (Word, Power Point, etc)
Multi-Tasking to provide support of all activities for a large Organization (average 375 employees/contractors)
Corporate Financial Balancing of Expenses, Supplies, Contractors, Assets, Headcount cost.
Manage and Monitor cost across all organizations within the Corporate group
Microsoft Offices Apps
Word
Excel
Power Point
Adobe
Outlook
Typing 63 WPM
Project Management
Coordinate Projects
Project Cost Assessments and Allocations
Project Building
Project Testing
Project Implementation/Evaluation
Manage multiple projects at one time
Customer Service
Internal and External Customer interactions
Communications skills
Listening skills
Urgency skills
Detail Oriented
Follow through
Phone Mart/Department Store
Product knowledge/Sales
Customer Communications
Billing Issues/Payments/Credits/Service Connection/Disconnect
POS/Accounting/Banking
Inventory Coordinator (Product data entry, Record keeping and filing, Administration)
Shipping and Receiving
Product repairs and process returns
Temporary Manage Personnel
Ordering and Repairs
Product Knowledge/Sales
Coordinate timeline of Orders and Repairs
Manage and implement the Orders and Repairs
Track and Maintain multiple orders at one time with multiple Service Technicians with a county zone
Provide a Service Quality call back
Call Center Customer interactions
Resume: Barbara Goble Pg 1 Of 2
Billing (Customer & Business)
Call Center Customer interactions
Thorough Research skills for billings issues
Provide an End of the Week metrics for the Executives to communicate the service related details encountered
Quickly respond to customer’s/Business clients to answer/clarify any issues
Provide On-site Billing support for Major Businesses
Facilitate On-site Billing meetings with Major Businesses
Multi-Task between handling call center tasks along with preparing documentation/meetings with Major Businesses for the weekly onsite meetings.
Weekly/Monthly Financial Balancing for Major Business clients
Training and Create/Maintain documentation
Learn the tools to become the system expert
Coordinate and conduct the training with groups
Provide technical support in the training when a new tool is being introduced
Updated and Translate Current Training/How to documents to be user friendly
Provided documentation of new processes has been successfully completed to allow immediate users to run the process immediately
Personal Business Interest
Farrier Services
Renovations - Land Lord
Cattle Production
Technical and Application Skills
Education:
Continuing degree – Associate of Business Admin
Graduate - King High, N. 56th St, Temple Terrace, FL
Applications:
Character Quality:
Microsoft Office, Word, Excel, PowerPoint, Access, MS Project, MS Outlook, OneNote 2010,
1993 Typing test results @68 WPM with no errors,
Confidential, Team Player, Easy to be around with an upbeat personality, communicate with others at a level of understanding with ease to learn from, Detail Oriented, dedicated to putting the best foot forward, can change in mid-stream if required, Flexible, Love challenges, Optimistic, speak up when I believe something better can be done, Observant, Motivated, Dependable, Accountable for everything I do, Self-starter, can multi-task, and approachable with Empathy.
Resume: Barbara Goble Pg 2 Of 2
Contact this candidate