Customer Service Human Resource

IVY LINTAN PEREZ

Home Address: #*** ******* ******, ********

E-mail Address: *********@*****.***

Mobile #: 094*-***-****

CAREER OBJECTIVE:

To be able to give positive contribution to your organization.

WORK EXPERIENCE/S:

BMG Consultancy

Unit 213, 2ndFlr.,Zapote Center Bldg.

Zapote, Bacoor City, Cavite

October 1, 2013 up to February 28, 2015

Position: HR Officer

Client: Pulido Apparel Co., Inc.

Brgy. Dulangan, San Luis, Batangas

Job Summary: The HR Officer is responsible in overseeing and providing support in various Human Resource functions from Compensation and Benefits, Employee Relations, Recruitment and Training, Performance Monitoring and Employee counseling.

FUNCTIONAL AREAS and RESPONSIBILITIES:

1.Help develop and implement HR plan/s and personnel management policies and procedures

2.Assist and Facilitate staff orientation, training, company sponsored activity/ies

3.Provide support in the day-to-day operations of the Administrative Department

4.Provide support to Managers and Supervisors to develop skills and capabilities of employees and or as needed

5.Provide recommendations, commendations and disciplinary actions

6.Other task that is related to the job title/position

NIPPON MICROMETAL CORPORATION PHILIPPINES

(Formerly:NittetsuMicrometal Corporation Philippines)

First Philippine Industrial Park Sta. Anastacia, Sto. Tomas, Batangas

February 10, 2012 to October 16, 2013

Position: Compensation and Benefits Staff II

Section: Administration/Human Resource Department

Job Summary: The HR Staff for Compensation and Benefits is responsible for processing and monitoring the timekeeping of all company employees and providing other administrative services. The HR Staff is also responsible in assisting the employees with their Government Benefits and Privileges.

FUNCTIONAL AREAS and RESPONSIBILITIES:

Admin & HR Planning

1. Efficiently provides feedback on employee compensation and benefits concerns to the Specialist / Sr. Manager to be used in formulating department goals

Compensation and Benefits

1. Ensures efficient Execution of employee payroll generation activities / reports,

1.1 Timekeeping (Overtime encoding, Leave Encoding [VL, SL, ML, PL], Meal and Transportation Allowance, Internal and External (government) deductions, Generation of bi-monthly attendance reports)

1.2 Supports the department in the implementation of benefits to employees from identified service providers.

2. Act as the Company’s liaison officer that liaises among government agencies (SSS, Pag-ibig, Philhealth, BIR, DOLE) and process documents for company and employees (such as loan/s, maternity, sickness, accident benefit, dependent update/s, loan and contribution payment and any other related benefits)

2.1 Assist employee/s in filling out forms necessary for updating (due to: change in status, declaration of additional dependents), for newly hired employee.

2.2 File and keep government mandated reports.

3. Prepare Certificates related to Compensation and Benefits (COE, COEC, Philhealth Contribution, Certification of Payment [SSS, Pag-ibig Contribution and Loan].

4. Update and keep record of employee’s headcount (weekly, monthly, annually)

5. Updates filing of employee wages and salary programs and structure.

6. Process Internal Loan Processing (application up to approval).

7. Other task/s that is related to Compensation and Benefits

Performance Management

1. Support/Assist the HR department in the generation of annual performance Reports

Recruitment

1. Ensures that all necessary Employment forms are accomplished (i.e. Pag-Ibig, SSS, Philhealth etc. related forms) accordingly.

2. Prepares Contracts and other necessary documents of new hires and probationary employees due for regularization.

3. Conducts Job Offer for selected plant positions.

4. Monitors the termination of contracts of contractual employees and prepares the needed documentation for separated employees

Employee and Community Relations

1. Provides necessary information needed in completing projects related to employees (i.e. Employee details /demographics, background based on 201file etc.

2. Assists in the implementation of Labor Relations activities as may be assigned.

3. Formulates proposal for Company Corporate & Social Responsibility programs and implements such.

Documentation

1. Maintains all Company Standards (related to Admin/HRD) / Department Procedures through periodic review of

processes including related forms.

2. Formulates new procedure to be able to improve the department’s services and programs.

5S Responsibilities (depending on applicability)

1. Leads and direct the implementation of segregation of needed and unneeded direct and indirect materials,

equipment/s, tools, and files and discarding of the unneeded ones.

2. Leads and direct the implementation of organizing and keeping needed direct and indirect materials,

Equipment/s, tools, and files in correct and designated place and returning properly upon usage.

3. Leads and direct implementation of regular cleaning in the work area as stated in working standard and/or as

instructed by superior.

Health and Safety Responsibilities (depending on applicability)

1. Consistently follows strict implementation of the Company Rules and Regulations and various other policies as

implemented.

2. Immediately informs other necessary and important items to superior.

3. Maintains secrecy to the highest level to all documents, contracts and other transactions.

4. Other task that is related to the job title/position

RELATED TRAININGS:

INTEGRATED 5S: GOOD HOUSEKEEPING

October 17, 2012

Nippon Micrometal Corp. Philis

FPIP, Sta. Anastacia, Sto. Tomas, Batangas

POKA-YOKE (MISTAKE PROOFING)

June 17, 2013

Nippon Micrometal Corp. Philis

FPIP, Sta. Anastacia, Sto. Tomas, Batangas

NIPPON MICROMETAL CORPORATION PHILIPPINES

(Formerly:NittetsuMicrometal Corporation Philippines)

First Philippine Industrial Park Sta. Anastacia, Sto. Tomas, Batangas

May 16, 2011 to February 9, 2012

Position: Receptionist

Section: Administration/Human Resource Department

FUNCTIONAL AREAS and RESPONSIBILITIES:

Admin & HR Planning

1. Reports any problems/concerns related to the assigned tasks on time.

Administration and Services

1. Maintains Company’s Security by carefully giving directives and working closely with the security personnel (esp. Company’s Entrance and Exit)

2. Welcome and assist visitors and clients in the company

3. Answering incoming calls and forwarding it as necessary to the concerned employee and company executive/s

4. Logs all incoming and outgoing calls for proper monitoring of business and personal calls.

5. Prepares weekly report including the summary of all calls made during the week, properly identifying personal calls made by employees.

Recruitment, Selection, Placement

1. Assists the HR Assistant in recruitment functions such as administering and checking personality and mental ability tests, calling applicants for interview and other functions.

Employee Services

1. Assists the Admin/HRD Department in the implementation of plans, activities and programs in areas such as but not limited to shuttle, canteen and other company vehicle operation.

2. In Charge in Hotel reservation and Car arrangement of the incoming guest(s) and company executives

Others

1. Supports the implementation of the Quality, Environmental and other Management System in relation to company compliance

2. Other task that is related to the job title/position

RELATED TRAININGS:

ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

July 9, 2011

Nippon Micrometal Corp. Philis

FPIP, Sta. Anastacia, Sto. Tomas, Batangas

STMicroelectronics, Inc.

9 Mountain Drive, Light Industry and Science Park II

Brgy. La Mesa, Calamba City, Laguna 4027, Ph

Nov 2010 – March 2011

Position: OJT

DEPARTMENT: HR Department (Learning and OD)

KFC-PHILIPPINES

Tanauan City Batangas

October 13, 2006 to March 2011

Position: Restaurant Team Member/Team Leader

Section: Counter, Pantry, Kitchen, Dining etc.

EDUCATIONAL BACKGROUND:

TERTIARY:

Polytechnic University of the Philippines

Bachelor of Science in Industrial and Organizational Psychology

Sto.TomasBatangas Campus

Sto. Tomas Batangas Philippines

A.Y 2007-2011

Bachelor of Arts in Psychology

First Asia Institute of Technology and Humanities

Tanauan City Batangas Philippines

A.Y. 2005-2006 (until first semester of 2nd year only)

SECONDARY:

La Consolacion College-Tanauan

Tanauan City Batangas Philippines

S.Y. 2001-2005

OTHER PERSONAL PERTINENT INFORMATION:

Birth Date: 02 December 1988

Civil Status: Married

Religion: Roman Catholic

TIN: 303-591-270

SSS No.: 04-1780473-4

CHARACTER REFERENCES (available upon request)

Contact this candidate