Customer Service Insurance

ANDREW CHRISTOPHER GRAHAM

**** ********* ***, *** *******, TX 78240 602-***-**** ******************@*****.***

Objective

To work with an expanding company in the financial services industry and/or accounting firm.

Professional Accomplishments

Exceeded monthly accounts resolutions and met cash goals.

Resolved customers self-pay account s after the insurance process. Achieved eleven consecutive months of meeting my customer service performance and monthly cash goals.

Worked seamlessly with the integration of new clientele and marketplace. Achieved the ability to work on different databases and operational software’s.

Spearhead a few projects to be able to quantify the synergy between the various platforms. Achieved success by been able to multitask to complete these projects.

Penetrated cross business lines and up-sell Medicare members.

Serviced eligible members and sold Medicare, Supplemental, Critical Condition, & Cancer policies. Achieved my monthly sale quotas and able to assist many members.

Penetrated Property & Casualty businesses and were able to up-sell their members. Achieved success by my high 35% market penetration.

Delivered important documents and policies to members and their families. Achieved a high mark with customer service appreciation.

Collected for 1st and 3rd Party Fortune 500 companies and met monthly goals.

Collected on third tier charged-off accounts. Achieved a high rate of recovery to boost the company’s bottom-line.

Serviced 1st party customer service-oriented accounts for major Fortune 500 companies. Achieved high marks with customer satisfaction and met goals.

Pioneered the new subrogation collection division with the work site. Achieved high praise for the successful implementation.

Worked on database systems to improve and records insurance claims processes.

Created database systems with Microsoft Access, Word, & Excel to track the insurance claims process. Achieved the success of quickly design and build these database systems.

Expedited the insurance claims processes by quickly recording, sorting, and analyze insurance information. Achieved success by providing instantaneous information to streamline the processes.

Saved the company money by providing real –time information. Achieved success by salary increases.

Employment History

March 2014-January 2016

Account Resolution Specialist

Conifer Health Solutions, Frisco, TX

December 2012-April 2013

Insurance Agent

Sterling Life Insurance Co., Bellingham, WA

July 2010-November 2012

Collections

United Recovery Systems, LP, Houston, TX

September 2002-March 2004

Claims Analyst

Prudential Relocation Services, Scottsdale, AZ

Education

August 1995

Bachelor of Science in Business Administration

American University, Washington, DC

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