Sales Customer Service
Resume:
Michael Boyle
Round Lake, IL **073
Home 847-***-****
Linked In: mboyle00
********@*****.***
Career Objective
To obtain a Product Management position with a growth oriented organization. Summary
I have a intermediate understanding of PLC, HMI and Ladder Logic. I am a Technical / Sales professional with over 12 years of technical experience and 5 years of sales experience, with expertise in power quality problem solving. Technical responsibilities included Product management and Application engineering, certification assistance, quoting and Technical Service Team Leader overseeing a staff of 6. Technical training of both inside and outside (Regional Mgnt) sales staff . I have a reputation as a highly motivated self-starter with strong communication, problem solving, persuasive presentation, and management skills. Sales responsibilities have included developing an account base and selling high priced PC based retail P.O.S./ Inventory equipment. I have proven abilities in customer relationship retention and achieving sales quotas. Experience
Zoro, Buffalo Grove, IL
Technical Product Specialist, 2014 - 2015
Assist customers and CSA's with part selection and product information. Product lines included but are not limited to Electrical, HVAC, Plumbing, Power Transmission, Automotive. other duties include CSA Training and creating eZtips. Powervar, Waukegan, IL
Applications Engineer, 2013 - 2014
Customer assistance in the application of custom power conditioners and UPS systems both single and 3 phase. Assisted in the construction of software demo system. Chloride / Oneac, Libertyville, IL
Technical Product mgr, 2011 - 2012
Oversee all aspects of all Oneac product lines including technical issues, pricing, marketing literature, forecasting based on sales data and sales staff forecast and new product development. Support of sales staff was a key responsibility in providing Literature, presentation and trade show material and setting pricing guldelines.
Chloride Power North America,
Oneac division, Libertyville, IL
Senior Application Engineer, 2006 - 2011
Major responsibilities included product training, application, quoting and UPS product configurator. Configure electrical power quality products to meet customer needs. This includes single and three phase UPS and Power Conditioners, filters and Communication Line Protectors. Systems configured based on customer specifications, quoting of these products as well. Training of the inside sales staff by writing a series of PowerPoint presentations designed to improve their product knowledge and overall customer service capabilities.
UPS product configurator is an on-line tool designed to help customer part selection of ups and power conditioning equipment.
Support of the sales team included but was not limited to training of sales mgrs, distributors and customers. Performing customer site sales presentations and remote support, assisting in trade shows and marketing events. The creation and maintenance of price books and customer specific material.In general, making sure the sales team has what they need to close business. Sola/Hevi-Duty, Rosemont, IL
Technical Service Representative / Team Leader, 1999 - 2006 TSR responsibilities include but are not limited to telephone support of both application and certification assistance to customers and quoting responsibilities to manufactures representatives and distributors. Team Leader responsibilities included overseeing a staff of 4-6 in a call center that handles 3000 calls and 200 quotes per month.
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I have written and performed multiple Power Point presentations for training of Sola/Hevi-Duty manufactures representatives and distributors.
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I was promoted to Technical Service Team Leader in Nov 2003, I was named acting Team Leader in Mar 2002, in that time labor has been reduced from 5 TSR's and 1 assistant to 4 TSR's, while the % of calls answered within 30 seconds has improved by 11%, the abandoned call rate has decreased by 4%, the average call to answer has gone from 60 sec to 34 seconds and the total number of calls has remained the same.
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Sola/Hevi-Duty is a sister company of Liebert where I quoted and supervised the application of Liebert single and three phase UPS equipment.
Merchants Business Solutions, Hillside, IL
Account Executive, 1998 - 1999
Merchants is a retailer of PC based Point-of-Sale(P.O.S) / Inventory Equipment custom configured for retail applications and electronic cash registers. Account Executive, focus on market of retail liquor stores by addressing needs, assessing current equipment and developing solutions to increase store productivity. Supercom, Addison, IL
Account Executive, 1995 - 1998
Supercom, IL was a distributor specializing in custom PC configuration. Account Executive, Created new accounts by cold call prospecting, maintained and serviced existing accounts to maximize profits from the accounts.
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Reached quota of 60k per month in 4 months thru cold calling with no transferred accounts, reached 100k in 8 months and the best month was 160k. Education
B.S., Electronic Engineering Technology, 1987
Devry Institute of Technology, Woodbridge, NJ.
B.S.E.E.T.
Advanced Electronic Technology degree focusing on design of both analog and digital electronics, Microprocessor and Computer theory.
Skills
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Complete knowledge of a PC based computer hardware with the ability to repair, upgrade
(including BIOS upgrade) and custom configure to specification. h
Business: successful completion of the Illinois Banks and Real Estate course in September, 1996.
References
Available upon request.
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