Customer Service Sales
Resume:
Kristen Dalia Hoffen
Gulfport, MS *****
*************@*****.***
Professional Summary:
Highly enthusiastic individual with strong communication skills that result in positive outcomes. Responsible, self-motivated, and organized with a commitment to first-rate customer service and a drive for excellence. Communicates and works well with others and handles tasks with accuracy and efficiency
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Professional Experience:
Sunrise Senior Living: Caregiver [2014-2016 Richmond, VA]
Responsible for the aid and care of a resident with Alzheimer’s disease
Assist resident in daily functions such as walking, eating, cleaning, and using the bathroom
Provide loving support and made sure she felt safe and secure at all times
I have learned how to react and respond to different emotions, feelings, and concerns
Mississippi State Veteran’s Home: Student Intern [2015 Oxford, MS]
Work with residents diagnosed with a variety of mental illnesses
Assist in daily activities while adapting to specific resident needs
Planning of health and life fulfillment with respect to individual patient preferences
Supervise residents outside of their designated hall
Responsible for administrative work involving charting and filing activity logs
MillerCoors TEAM Enterprises: Promotional Specialist [2014-2015 Oxford, MS]
Direct consumer marketing and product promotion
Expense management and accounting of accompanied team members
Drive volume growth meeting and exceeding targets by 110%
Collect itemized receipts from venues and supervise consumer tabs
Maintain and increase sales of MillerCoors products
Developed excellent leadership, group and communication skills
Kinnucan’s Specialty Outfitters: Sales Associate [2014 Oxford, MS]
Provided customer service and retails sales consulting
Consistently met corporate sales objectives and marketing campaigns
Assisted in reducing customer complaints
The Limited Clothing Store: Sales Associate [2013 Richmond, VA]
Provided customer service and retail sales consulting
Handled cash, checks, and credit transactions
Acquired customer empathy and sales skills
Learned how to work and use multi-line telephones
Mimi’s Café: Server/Hostess [2013 Richmond, VA]
Delivered exceptional customer service to all guests
Developed ability to keep calm during high stress situations
Provided assistance to other employees to ensure positive dining experience
GCR Tires Bridgestone Americas: Administrative Assistant [2011 Richmond, VA]
Responsible for mailing, faxing, copying, and filing all invoices
Accountable for company passing audit exam for the first in 3 years
Assisted in answering and making phone calls
Education:
University of Mississippi
Bachelors of Science Exercise Science (Graduated May 2015)
Skills:
Experienced with Desktop, notebook, Apple and Android products
Mac OSX and Windows
Proficient in Microsoft Office Products, Photoshop, Acrobat Reader
Social Media: LinkedIn, Gmail, Facebook, Instagram, Twitter, Pinterest
Ability to speak and understand basic Spanish
Activities:
Alpha Omicron Pi Fraternity, Nu Beta Chapter
Volunteer: Saint Mary’s Hospital, Oxford-Lafayette Humane Society, Arthritis Research, Special Olympics Events, Boys and Girls Club, Run for the Roses Charity Event, Care Walk, and The Big Event
Certifications:
American Red Cross First Aid/CPR/AED (December 2013)
ServSafe Certification National Restaurant Association (2013)
Student Member of the Academy of Dietetics and Nutrition (2012-2013)
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