Customer Service and Troubleshooting

Ruh Fardin

**** ******* **. *******, ** ***** Phone: 313-***-**** E-Mail: *******@*****.***

Networks: www.linkedin.com/pub/ruh-fardin/a2/823/72a/

Objective

I am seeking to obtain an internship position to further develop the necessary skills and leadership abilities for my personal development in the technology, communications, IT and securities industry.

Sales Specialist and Troubleshooting at APPLE INC. February 2015 - Present

Exceeds performance goals and customer service

Assists Geniuses with software troubleshooting

Focuses on customer needs for IT, business, or personal use

Provides viable solutions for our customer base

Informs customers on the importance of computer security

Removal of various harmful unwanted software

Shelving Coordinator – Mardigian Library November 2012 – Present

Shelving books in a particular order to maintain organization

Assisting and answering guests with any library related issues

Paying attention to strict details and following proper protocol towards shelving

Documenting and exporting books to outside institutions

Computer Diagnosis and Consultation (Freelance) August 2012 – Present

Diagnose computers to enhance performance

Analysis of software and troubleshooting

Virus and spyware removal

Remote administration analysis and troubleshooting

Consulting clients on how to optimize computer performance

Community and Philanthropic Services – Delta Sigma Phi Organization 2014 - 2015

Held an executive position of Secretary and 1st Vice President

Planning and budgeting for events in direct relation to campus life

Budgeting and creating itineraries for social events in the community

Creating flyers for social events

Providing Personal Development Seminars and Job updates for members

Education

University of Michigan September 2010 – June 2016

Bachelor in Business; GPA: 3.0

Skills

Cisco Networking Experience - (CCNA Exploration)

Computer Literacy and Information

PowerPoint and Photoshop skills

Some Direct Sales Experience

*References provided upon request

Contact this candidate