Operations Management
Resume:
Christopher P. McGaughey
Louisville, KY 40241
***************@*******.***
Professional Summary
Provide quality service, utilize management skills to make reliable and practical decisions that will help the organization to be successful and provide a management infrastructure that will support profitable growth. Improve the quality of process by identifying and removing inefficient methods and production practices. Reduce cost by measuring current processes and collecting statistical data to improve process capability. Implement the idea to maximize customer value and focus on customer satisfaction.
Education
University of Louisville; Bachelors of Science in Business Administration of Marketing
United Parcel Service Experience
Operations Management /Customer Service Supervisor, United Parcel Service, Louisville, KY, 7/25/10-present time.
Supervise an entire logistics operation, including management of employees and overseeing quality control of all packages. Including 27 employees under my supervision currently.
Oversee the accountability of budget and performance standards.
Train, develop, motivate and provide feedback to employees.
Management of CARE cost for entire Worldport operations. Consistently exceed current quarterly damage parcel goals and overhead costs.
Provide cross functional problem solving/process improvement efforts to ensure quality of shipments.
Hazardous Material Responder, United Parcel Service, Louisville, KY 03/22/04-7/24/10
Responsible for hazardous material safety compliance and procedure for UPS Worldport operations.
Ensure the process, policies and standards of company are upheld.
Inbound Container Volume Employee, UPS, Louisville, KY, 11/09/99-3/21/04.
Recorded quantitative data for container inbound with an average package volume of 1.2 million packages nightly.
Coached employees on quantitative interpretation of data.
Calculated volume for incoming containers.
Delivered package containers to outbound aircraft.
Computer Skills
Microsoft Excel, Word, and PowerPoint proficient
References
Stephen Barnes; Full time supervisor, United Parcel Service 502-***-****
Carl L. Shoenbachler; CFO, Brown and Williamson Tobacco 502-***-****
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