Customer Service Professional Experience

Location:

Posted:

March 03, 2016

OJEMEN EBANEHITA

Houston, Texas 77099

E-Mail: ***.******@*****.***

Objective

To develop a sound understanding of the firm and industry I work in, delivering quality services and acquiring a sound insight of the industry.

Relevant Skills

Customer service oriented, Marketing skill, Contract Review, Team-Player, willing to accept challenge and Negotiating Skills

Relevant Professional Experience

Aesbus. Knowledge Solutions 2012-2014

Data Analyst/ Front Desk Support. Houston TX

• Customer service online for Hp Administrators

• Manage feedbacks

• Recreate Issues submitted

• Track down HP teams responsible for solving problems

• Perform research and compile data from various database source

• Provide consultation, recommendation and technical assistance to clients

• Monitor the resolution process

• Help customers with any enquiries

Hartford Financial Services Group. Houston TX 2010-2012

Front Desk Support

• Attend to client and receive incoming calls regarding customer enquiries

• Confer with clients to obtain and provide information when claims are made on a policy

• Explain features, advantages and disadvantages of various policies to promote sale of insurance plan

• Maintain communication channel between Hartford and clients, ensuring effective flow of information

• Plan and oversee incorporation of insurance program into bookkeeping system of company

• Perform administrative tasks such as maintaining records and handling policy renewal

Lagos Country Club 2008- 2010

Assistant Event Coordinator

• Coordinate details of events such as conferences, sales meeting, employee appreciation etc.

• Calculate budgets and ensure there are adhered to.

• Work with printer and designer to develop event invitation

• Initiates coordinate and participate in all efforts to