Executive Assistant Customer Service

Veronique Moleres

310-***-**** Los Angeles, CA **423

********@*****.***

SUMMARY OF QUALIFICATIONS

Over 20 years of high level executive support, organizational and management experience.

Able to manage and coordinate the activities of a busy and productive executive office, calendar management, coordination of complex travel itineraries and organization of daily activities.

Excellent communication skills, highly organized, dependable.

Self-motivated, able to work independently or as a team member, with minimum supervision using initiative to anticipate needs in areas of responsibility.

High level of professionalism and confidentiality in handling a wide variety of comprehensive responsibilities.

Able to coordinate an extensive workload with multiple deadlines and multiple tasks simultaneously.

Excellent problem-solving skills and resourcefulness; ability to follow-through and close loops.

Proficient in Microsoft Office Suite, Quicken, QuickBooks Pro. Bilingual English/French

WORK EXPERIENCE

University of California, Los Angeles, California 2006-Present

Executive Assistant to Chief of Pediatric Nephrology, Dean and Director of Research

Provide high level administrative support and project management support to Chief of Division, Dean and Director of Research. Manage complex calendar.

Manage Chief of Division national and international speaking engagements at congresses and universities.

Coordinate worldwide travel plan including expense reporting and reimbursement.

Arrange foreign dignitaries’ visits at UCLA, Professors one-year appointment, visas, travel arrangements and housing.

Manage Faculty Visiting Professors speaking engagement and logistics; lodging, honorarium, reimbursements, conference room, AV equipment, catering.

Coordinate Faculty recruitment interviews, prepare Human Resources documents related to Faculty hiring activities.

Manage annual summer course, review of attendees, speakers, course material. Event coordination, vendors’ selection and all logistics.

Coordinate Chairs, Co-Chairs School of Medicine committee and advisory board meetings.

Prepare manuscripts, journal reviews, collaborate with finances department in submission of grant applications.

IPNA (International Pediatric Nephrology Association) 2007-2014 Administrator – Consultant / Event Planner

Develop organizational plans to accomplish goals of the association, 1500 members from 89 countries around the world. Responsible for Public Relations with related organizations in countries involved.

Manage teaching courses and symposiums in various areas of the world to disseminate knowledge about kidney diseases in children.

Coordinate 12 months fellowship program for pediatricians from 50 different countries. Review of applicants, financial processing, training centers approbation.

Plan and manage National and International congresses and meetings from inception to conception (Hungary 2007, Thailand 2008, England and Spain 2009, New York and Miami 2010, Japan and Brazil 2011, Poland 2012, Africa and China 2013). Coordinate event production needs and on-site management, including program agenda, registration, accommodation, sourcing vendors, contracts negotiations, site selection and implementation, food and beverage selections, transportation, entertainment, security/audiovisual/technical needs, all logistical expenditures, budget and cost management.

Coordinate with European editorial office publications and journal distribution to 1500 members.

Veronique Moleres • 310-***-**** Page 2

University of California, Los Angeles, California 2003-2006

Executive Assistant to Vice-Chairman - Pharmacogenomics Department

Coordinated every aspect of Vice-Chairman’s Domestic and International travel.

Organized Vice-Chairman’s international speaking engagements, meetings with Faculty members.

Arranged foreign Professors and dignitaries’ visits at UCLA.

Overseen and prevented scheduling conflicts in Vice-Chairman’s heavy agenda.

Processed honorarium for Directors and Training Program members as well as expenses reimbursement.

Assisted new Faculty recruits and visiting Professors with visas, travel arrangement, housing.

Prepared Human Resources documents related to personnel hiring activities and timesheets.

Organized department group meetings, reserved conference rooms, scheduled and coordinated all department activities.

Bullseyes Marketing, Agoura, California. 2002-2003

Office Manager

Handled day-to-day office duties, customer service, responded to email and phone requests.

Managed budgets and financial planning, maintained databases.

Le Lycee Francais de Los Angeles, Los Angeles, Ca. 1995-2000

Executive Assistant to Director of Elementary School

Managed daily operations of Director’s office, scheduled and maintained Director’s calendar.

Assisted Director with Public Relations functions: planned and managed special events, VIP visits, Board meetings, fundraising activities.

Promotion and marketing to potential parents of new students, admissions information to public, testing and interview of new students, Faculty-parents meetings.

General office duties such as: phone coverage, correspondence, letters, memos, transcripts.

Dushow -Arpege- Dispatch Music Group, Nice, France. 1989-1994

Production Assistant/Executive Assistant to CEO

Provided management support to President and Executive Vice-President of music department.

Responsible for Public Relations with Artist Management Agencies. Coordination with Sales & Marketing department of all advertising media and promotions.

Managed up to 40 people (engineers, stage-managers, technicians, drivers), prepared employment contracts. Coordinated staff’ schedule and travel on tours. Coordinated all concert logistics.

Involved with such productions as: Bryan Adams (European Tour), Joe Cocker (European Tour), Neville Brothers (France Tour), Tina Turner (France Tour), Rod Stewart (European Tour), Prince (European Tour), MIDEM (Cannes-France), MIPCOM (Cannes-France), Ballets of Moscow (World Tour), Rock Festival (Switzerland), Jazz Festival (Nice) etc.

EDUCATION

Bachelor Degree of Science – University of Lyon, France. 1985

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